[Federal Register Volume 67, Number 169 (Friday, August 30, 2002)]
[Notices]
[Pages 55879-55882]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-22196]


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DEPARTMENT OF LABOR

Employment and Training Administration


Federal-State Unemployment Compensation Program: Availability of 
Benefit Accuracy Measurement Program Results

AGENCY: Employment and Training Administration (ETA), Labor.

ACTION: Notice of availability of the Unemployment Insurance (UI) 
Benefit Accuracy Measurement (BAM) program data for calendar year (CY) 
2001.

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SUMMARY: UI BAM program data for CY 2001 are published as part of the 
UI PERFORMS Annual Report, which is available on the ETA Office of 
Workforce Security Internet site--workforcesecurity.doleta.gov/
unemploy/pdf/ar--01.pdf. An analytical summary of BAM data is available 
at workforcesecurity.doleta.gov/unemploy/pdf/bamcy2001.pdf.
    The UI PERFORMS Annual Report also includes data from the Benefits 
Timeliness and Quality and Tax Performance System programs. UI PERFORMS 
is the Department of Labor's management system for promoting continuous 
improvement in UI performance. UI PERFORMS performance measures are 
designated either Tier I, for which minimum performance criteria have 
been established, or Tier II, for which no minimum performance 
standards have

[[Page 55880]]

been established. The BAM paid claims accuracy rate is a Tier II 
measure.
    States are not required to publish their BAM program data; however, 
persons wanting clarification or additional information concerning a 
specific state's report are encouraged to contact the individuals 
identified in the Appendix.

FOR FURTHER INFORMATION CONTACT: Andrew Spisak, Office of Workforce 
Security, Division of Performance Management, 202-693-3196 (this is not 
a toll free number) or e-mail: [email protected].

SUPPLEMENTARY INFORMATION: State Workforce Agencies (SWA) in the 50 
states, the District of Columbia, and Puerto Rico. select weekly random 
samples of UI benefit payments. The BAM program staff collects 
information about these payments by contacting claimants, employers, 
and third parties to determine whether the correct amounts of UI 
benefits were paid in accordance with state law, policy, and procedure. 
The results of the payment audits are recorded in automated databases 
in each state and in the Department of Labor's National Office in 
Washington, DC.
    The Department of Labor publishes results from the BAM 
investigations annually. Five items are reported for each SWA 
participating in the BAM program: (1) The amount of UI benefits paid to 
the population of claimants; (2) the size of the BAM samples (number of 
completed cases); (3) the percentage of proper payments; (4) the 
percentage of overpayments; and (5) the percentage of underpayments in 
the population estimated from the BAM investigations. Ninety-five 
percent confidence intervals, which measure the precision of the 
payment accuracy estimates, are reported for each of the three 
percentages. CY 2001 BAM data for Colorado and Puerto Rico are not 
published because these SWAs did not complete a sufficient number of 
sample cases to produce statistically reliable estimates.
    The CY 2001 UI PERFORMS Annual Report also includes background 
information and the data collection methodology for the BAM program. 
Graphs that display the distribution of overpayment rates for all 
states, national overpayment rates by year since CY 1988, and national 
cause and responsibility data for overpayments for the last nine years 
are also provided.
    Additional BAM data are available at workforcesecurity.doleta.gov/unemploy/pdf/bamcy2001.pdf. This summary includes cause and 
responsibility data for both overpayments and underpayments, changes in 
state overpayment and underpayment rates between CY 2000 and CY 2001, 
and additional rates for recoverable overpayments and overpayment 
attributable to fraud or agency responsibility.
    Readers are strongly cautioned that it may be misleading to compare 
one state's BAM overpayment and underpayment rates with the rates of 
other states. No two states' laws, regulations, and policies specifying 
eligibility conditions are identical. Differences among states in these 
conditions influence the potential for error. States with complex or 
strict eligibility conditions tend to have higher overpayment rates 
than states with simpler provisions because there is a greater chance 
that these conditions will not be met.
    The underpayment rates estimated from BAM paid claims samples 
represent underpayments only for those claimants eligible for UI 
benefits. Underpayments also result from UI claims that have been 
erroneously denied. SWA BAM units began selecting samples of denied UC 
claims in August 2001. Because Denied Claims Accuracy (DCA) data are 
available for less than half of CY 2001, they are not included in the 
CY 2001 UI PERFORMS Annual Report. The Department plans to publish CY 
2002 accuracy rates for monetary, separation, and nonseparation 
denials, based on a complete year of sampling and DCA investigation.

    Signed at Washington, DC, on August 26, 2002.
Grace A. Kilbane,
Administrator, Office of Workforce Security.

Appendix--Unemployment Insurance Benefit Accuracy Measurement State 
Contacts

Alabama

Debbie C. Richbourg, Alabama Department of Industrial Relations, 
Benefits Unit, 649 Monroe Street, Montgomery, AL 36131. (334) 242-
8133. e-mail: [email protected].

Alaska

    Karen Van Dusseldorp, Department of Labor and Workforce 
Development QC Unit, P.O. Box 25509, Juneau, AK 99801. (907) 465-
5946. e-mail: [email protected].

Arizona

    Kristin Garrison, Department of Economic Security, 1924 E. 
University, Phoenix, AZ 85034. (602) 495-1861 ext. 1020. fax: (602) 
253-8627. e-mail: [email protected].

Arkansas

    Fred D. Carter, Program Operations Manager, Employment Security 
Department, P.O. Box 2981, Little Rock, AR 72203-2981. (501) 682-
2142. e-mail: [email protected].

Hugh Havens, Assistant Director for Unemployment Insurance, Arkansas 
Employment Security Department, P.O. Box 2981, Little Rock, AK 
72203-2981. (501) 682-3200. e-mail: 
[email protected].

California

    Suzanne Schroeder, Office of Constituent Affairs, Employment 
Development Department, P.O. Box 826880, Sacramento, CA 94280-0001. 
(916) 654-9029. e-mail: [email protected].

Colorado

Luanne Clemons, 251 E. 12th Avenue, Denver, CO 80203. (303) 318-
9025. e-mail: [email protected].

Connecticut

    Nancy Steffens, Director of Communications, Connecticut 
Department of Labor, 200 Folly Brook Boulevard, Wethersfield, CT 
06109. (860) 263-6535. e-mail: [email protected].

Delaware

    W. Thomas MacPherson, Director, Division of Unemployment 
Insurance, P.O. Box 9950, Wilmington, DE 19809-0950. (302) 761-8350. 
e-mail: [email protected].

District of Columbia

    Roberta Bauer, Associate Director, Office of Compliance and 
Independent Monitoring, D.C. Department of Employment Services, 77 P 
Street, NE., Washington, DC 20012. (202) 671-3076. e-mail: 
[email protected].

Florida

    Sarah G. Peck, Agency for Workforce Innovation, Caldwell 
Building, 107 E. Madison Street, Tallahassee, Florida 32399. (850) 
921-3425. e-mail: [email protected].

Georgia

    Paul D. Crawford, Chief, Quality Assurance, Georgia Department 
of Labor, 148 International Blvd., NE., Suite 822, Atlanta, GA 
30305. (404) 656-7242. e-mail: [email protected].

Hawaii

    Linda Uesato, UI Administrator, Department of Labor and 
Industrial Relations, Unemployment Insurance Division, 830 Punchbowl 
Street, Honolulu, HI 96813. (808) 586-9069. fax: (808) 596-9077. e-
mail: [email protected] (attn: L. Uesato).

Idaho

    Robert Davis, Idaho Department of Labor, 317 W. Main Street, 
Boise, ID 83735. (208) 332-3573 ext. 3264. e-mail: 
[email protected].

Illinois

    Joseph Wojcik, Manager, Quality Assurance and Compliance Review, 
Illinois

[[Page 55881]]

Department of Employment Security, 401 South State Street, Room 715, 
Chicago, IL 60605. (312) 793-1175. e-mail: [email protected].

Indiana

    Sandy Jessee, BAM Supervisor, Indiana Department of Workforce 
Development, 10 North Senate Avenue, Indianapolis, IN 46204. (317) 
233-6676. e-mail: [email protected].

Iowa

    LeLoie Dutemple, Quality Control Supervisor, Iowa Workforce 
Development, Unemployment Insurance Services Division, 1000 East 
Grand Avenue, Des Moines, IA 50319-0209. (515) 281-8398. e-mail: 
[email protected].

Kansas

    Richard Skinner, Quality Control Supervisor, Department of Human 
Resources, 401 SW Topeka Blvd., Topeka, KS 66603-3182. (785) 296-
1967. fax: (785) 296-4789. e-mail: [email protected].

Kentucky

    Mark Butcher, Unemployment Insurance Division, Department for 
Employment Services, 275 East Main Street, Frankfort, KY 40621. 
(502) 564-5057. e-mail: [email protected].

Louisiana

    John Mikell, 706 East Vermillion, PO Box 3447, Lafayette, LA 
70502-3447. (337) 262-5519. e-mail: [email protected].

Maine

Rhonda Webber, Maine Department of Labor, PO Box 2014, Lewiston, ME 
04241-2014. (207) 753-2885. e-mail: [email protected].

Maryland

Thomas S. Wendel, Executive Director, Office of Unemployment 
Insurance, Department of Labor, Licensing and Regulation, 1100 North 
Eutaw Street, Room 501, Baltimore, MD 21201. (410) 767-2464. e-mail: 
[email protected].

Massachusetts

Rena Kottcamp, Assistant Director of Research, Division of 
Employment and Training, Charles F. Hurley Building, 19 Staniford 
Street, Boston, MA 02114-2589. (617) 626-6556. e-mail: 
[email protected].

Michigan

Timothy Clinton, Director, Office of Program and Policy 
Administration, 3024 W. Grand Blvd., Suite 12-560, Detroit, MI 
48202. (313) 456-2728. e-mail: [email protected].

Constance Luckett, Director, Quality Assurance Section, 3024 W. 
Grand Blvd., Suite 13-400, Detroit, MI 48202. (313) 456-2490. e-
mail: [email protected].

Minnesota

Barb Vickers, Minnesota Department of Economic Security, UI 
Benefits, 390 North Robert Street, 3rd Floor, St. Paul, MN 55101. 
(651) 296-5863. e-mail: [email protected].

Mississippi

Gary Harthcock, BAM Supervisor, Quality Control Unit, Employment 
Security Commission, P.O. Box 1699, Jackson, MS 39215-1699. (601) 
961-7709.

Missouri

Gracia Yancey Backer, Director, Missouri Division of Employment 
Security, P.O. Box 59, Jefferson City, MO 65104. (573) 751-8086. e-
mail: [email protected].

Montana

Mary Buswell, Unemployment Insurance Division, P.O. Box 8020, 
Helena, MT 59624-8020. (406) 444-9037. fax: (406) 444-9038. e-mail: 
[email protected].

Nebraska

Ronald E. Joyce, UI Program Supervisor, Nebraska Workforce 
Development, Office of Unemployment Services, Department of Labor, 
550 South 16th Street, Box 94600, Lincoln, NE 68509-4600. (402) 471-
9876. fax: (402) 471-9966. e-mail: [email protected].

Nevada

Karen Rhodes, Public Information Officer, Department of Employment, 
Training and Rehabilitation, 500 East Third Street, Carson City, NV 
89713. (775) 684-4660. fax: (775) 684-4663. e-mail: 
[email protected].

New Hampshire

Patricia Nevers, Quality Control Supervisor, New Hampshire 
Employment Security, 32 South Main Street, Concord, NH 03301. (603) 
228-4138. e-mail: [email protected].

New Jersey

Thomas Hynes, Quality Control Supervisor, New Jersey Department of 
Labor, John Fitch Plaza `` 8th floor, P.O. Box 110, Trenton, New 
Jersey 08625. (609) 777-2654. fax: 609-777-2991. e-mail: 
[email protected].

New Mexico

Teresa Baca, Section Supervisor, Quality Control, New Mexico 
Department of Labor, P.O. Box 1928, Albuquerque, NM 87102. (505) 
841-8499 or (505) 841-8435. e-mail: [email protected].

New York

Louis M. Rosa, New York State Department of Labor, State Office 
Campus, UI Benefits Quality Control, Building 12, Room 257, Albany, 
NY 12240. (518) 457-3638. e-mail: [email protected].

North Carolina

Stan Linzsey, Employment Security Commission, Quality Control Unit, 
P.O. Box 25903, Raleigh, NC 27611. (919) 733-9104.

North Dakota

Bill Steckler, Job Service North Dakota, 1000 East Divide Avenue, 
P.O. Box 5507, Bismarck, ND 58506-5507. (701) 328-3355. e-mail: 
[email protected].

Ohio

Florence (Marge) Fields, Chief, UC Technical Services, ODJFS, 145 S. 
Front Street, Columbus, OH 43215. (614) 466-4581. e-mail: 
[email protected].

Oklahoma

Terry W. McHale, BAM Supervisor, Oklahoma Employment Security 
Commission, 715 S. Service Road, Moore, OK 73160. (405) 793-7286.

Oregon

James Mosley, Quality Control Supervisor, Oregon Employment 
Department, 875 Union Street NE., Salem, OR 97311. (503) 947-1684. 
e-mail: [email protected].

Pennsylvania

Pete Cope, Director, Bureau of Unemployment Compensation Benefits 
and Allowances, Department of Labor and Industry, Labor and Industry 
Building, Room 615, Seventh and Forster Streets, Harrisburg, PA 
17121. (717) 787-3547. e-mail: [email protected].

Puerto Rico

Lucy Betancourt, Quality Control Supervisor, Department of Labor and 
Human Resources, Metro Center Building, P.O. Box 364452, Hato Rey, 
Puerto Rico 00936. (787) 754-5151 Ext. 2360. fax: (787) 756-1157.

Rhode Island

Ronald N. Patras, Department of Labor and Training, 1511 Pontiac 
Avenue, Bldg. 71, Cranston, RI 02920. (401) 462-8635. e-mail: 
[email protected].

South Carolina

Susan Hair, BAM Supervisor, Employment Security Commission, Quality 
Control Unit, P.O. Box 8117, Columbia, SC 29202. (803) 737-3048. e-
mail: [email protected].

South Dakota

Dennis Angerhofer, South Dakota Department of Labor, 420 South 
Roosevelt Street, Aberdeen, SD 57401. (605) 626-7644. e-mail: 
[email protected].

Tennessee

Albert West, Tennessee Department of Labor And Workforce 
Development, Unemployment Insurance Division, Davy Crockett Tower, 
10th Floor, 500 James Robertson Parkway, Nashville, TN 37245-2700. 
(615) 741-3190. e-mail: [email protected].

Texas

Teresita La Rosa, Benefit Accuracy Measurement Supervisor, Texas 
Workforce Commission, 101 East 15th Street, Room 300, Austin, TX 
78778. (512) 936-3629. e-mail: [email protected].

Utah

Jeff Bardin, Department of Workforce Services, P.O. Box 778, Salt 
Lake City, UT 84110-0778. (801) 526-9537. e-mail: 
[email protected].

[[Page 55882]]

Vermont

Robert G. Herbst, Quality Control Supervisor, Vermont Department of 
Employment and Training, 200 Asa Bloomer Building, Rutland, VT 
05701. (802) 786-8807. e-mail: [email protected].

Virginia

F. W. Tucker, IV, Chief of Benefits, Virginia Employment Commission, 
P.O. Box 1358, Richmond, VA 23218-1358. (804) 786-3032. e-mail: 
[email protected].

Washington

Mary Kirker, QC supervisor, Employment Security Department, 
Employment Security Building, P.O. Box 9046, Olympia, WA 98507-9046. 
(360) 438-3101. fax: (360) 438-4085. e-mail: [email protected].

West Virginia

Tammy G. Hypes, WV Bureau of Employment Programs, Special Projects 
Division, 106 Dee Drive, Charleston WV 25311. (304) 558-9065. e-
mail: [email protected].

Wisconsin

John Mand, QC Section Chief, Wisconsin Department of Workforce 
Development, UI Division, 6083 North Teutonia Avenue, P.O. Box 
09999, Milwaukee, WI 53209. (414) 438-2055. e-mail: 
[email protected].

Wyoming

Ellen Schreiner, Administrator, Unemployment Insurance Division, 
Wyoming Department of Employment, P.O. Box 2760, Casper, WY 82602-
2760. (307) 235-3253. e-mail: [email protected].

[FR Doc. 02-22196 Filed 8-29-02; 8:45 am]
BILLING CODE 4510-30-P