[Federal Register Volume 67, Number 156 (Tuesday, August 13, 2002)]
[Notices]
[Page 52725]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-20469]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare and Medicaid Services

[Document Identifier: CMS-R-293]


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Centers for Medicare and Medicaid Services, HHS.
    In compliance with the requirement of section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995, the Centers for Medicare and Medicaid 
Services (CMS) (formerly known as the Health Care Financing 
Administration (HCFA)), Department of Health and Human Services, is 
publishing the following summary of proposed collections for public 
comment. Interested persons are invited to send comments regarding this 
burden estimate or any other aspect of this collection of information, 
including any of the following subjects: (1) The necessity and utility 
of the proposed information collection for the proper performance of 
the agency's functions; (2) the accuracy of the estimated burden; (3) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (4) the use of automated collection techniques or 
other forms of information technology to minimize the information 
collection burden.
    Type of Information Collection Request: Extension of a currently 
approved collection; Title of Information Collection: Medicare 
Telephone Customer Satisfaction Survey; Form No.: CMS-R-293 (OMB# 0938-
0780); Use: In response to the National Partnership for Reinventing 
Government Performances and Results Act (GPRA), CMS is implementing a 
number of initiatives to measure and then improve the customer service 
that is provided by Medicare Call Centers, that service over 21 million 
calls annually. This particular initiative is to provide the 75+ call 
centers with suitably trained staff and survey materials to conduct a 
standardized random sample of beneficiary calls, and then administer a 
customer satisfaction questionnaire. The goal is to develop a national 
baseline measure of customer satisfaction with the Medicare telephone 
service provided by carriers and fiscal intermediaries. The respondents 
for this study will consist of beneficiaries and their advocates who 
phone Medicare call centers.; Frequency: On occasion, semi -annually, 
and other (single 800# survey); Affected Public: Individuals or 
households; Number of Respondents: 50,000; Total Annual Responses: 
50,000; Total Annual Hours: 3,500
    To obtain copies of the supporting statement and any related forms 
for the proposed paperwork collections referenced above, access CMS's 
Web site address at http://www.hcfa.gov/regs/prdact95.htm, or e-mail 
your request, including your address, phone number, OMB number, and CMS 
document identifier, to [email protected], or call the Reports 
Clearance Office on (410) 786-1326. Written comments and 
recommendations for the proposed information collections must be mailed 
within 60 days of this notice directly to the CMS Paperwork Clearance 
Officer designated at the following address: CMS, Office of Strategic 
Operations and Regulatory Affairs, Division of Regulations Development 
and Issuances Attention: Melissa Musotto Room N2-14-26 7500 Security 
Boulevard Baltimore, Maryland 21244-1850.

    Dated: August 6, 2002.
John P. Burke, III,
Paperwork Reduction Act Team Leader, CMS Reports Clearance Officer, 
Office of Strategic Operations and Strategic Affairs, Division of 
Regulations Development and Issuances.
[FR Doc. 02-20469 Filed 8-12-02; 8:45 am]
BILLING CODE 4120-03-P