[Federal Register Volume 67, Number 148 (Thursday, August 1, 2002)]
[Notices]
[Pages 49920-49922]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-19470]


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FEDERAL COMMUNICATIONS COMMISSION


Privacy Act of 1974; System of Records

AGENCY: Federal Communications Commission (FCC or Commission).

ACTION: Notice; one new Privacy Act system of records.

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SUMMARY: Pursuant to the provisions of the Privacy Act of 1974, as 
amended, 5 U.S.C. 552a(e)(4), the FCC proposes to add a new system of 
records, FCC/WTB-7, ``Remedy Action Response System `` (``RARS''). The 
FCC's Wireless Telecommunications Bureau (WTB) will use the records 
contained in FCC/WTB-7 to record and process requests from individuals, 
groups, and other entities who request technical help, i.e., technical 
questions and password requests, using the WTB's Internet-based 
computer applications--licensing and auction systems. Records in this 
system will be made available upon request for public inspection after 
redaction of information, which could identify the correspondent, i.e., 
name, telephone number, TIN, and e-mail address.

DATES: Any interested person may submit written comments concerning the 
routine uses of this system on or before September 3, 2002. Pursuant to 
Appendix I( 4)(e) to OMB Circular A-130, the FCC is asking the Office 
of Management and Budget (OMB), which has oversight responsibility 
under the Privacy Act, to grant a waiver of the 40 day review period by 
OMB, the House of Representatives, and the Senate for this system of 
records. This waiver will allow the FCC to begin using the RARS 
database system as quickly as possible to process requests from 
individuals, groups, and other entities for technical help using WTB's 
Internet-based computer applications--licensing and auction systems. 
The new System of Records shall be effective on September 3, 2002, 
unless the FCC receives comments that require a contrary determination. 
The Commission will publish a document in the Federal Register 
notifying the public if any changes are necessary. As required by 5 
U.S.C. 552a(r) of the Privacy Act of 1974, as amended, and Appendix 
I(4)(c) to OMB Circular A-130, the FCC will submit the report of this 
System of Records to the Chair of the Committee on Government Reform 
and Oversight of the House of Representatives, to the Chair of the 
Committee on Government Affairs of the Senate, and to the Office of 
Management and Budget.

ADDRESSES: Address comments to Les Smith, Performance Evaluation and 
Record Management (PERM), Room 1-A804, Federal Communications 
Commission (FCC), 445 12th Street, SW, Washington, DC 20554, or via the 
Internet at [email protected]; or to Kim A. Johnson, Policy Analyst, 
Office of Information and Regulatory Affairs (OIRA), Office of 
Management and Budget (OMB), Docket Library, Room 10236, New Executive 
Office Building (NEOB), 725 17th Street, NW, Washington, DC 20503, or 
via the Internet at [email protected].

FOR FURTHER INFORMATION CONTACT: Les Smith, Performance Evaluation and 
Records Management (PERM), Room 1-A804, Federal Communications 
Commission (FCC), 445 12th Street, SW, Washington, DC 20554, (202) 418-
0217, or via the Internet at [email protected]; or Dorothy Conway , 
Wireless Telecommunications Bureau (WTB), Room 3-C306, Federal 
Communications Commission, (FCC), 445 12th Street, SW, Washington, DC 
20554, (202) 202-418-7349, or via the Internet at [email protected].

SUPPLEMENTARY INFORMATION: As required by the Privacy Act of 1974, as 
amended, 5 U.S.C. 552a(e)(4), this document sets forth notice of the 
proposed new System of Records maintained by the FCC. This notice is a 
summary of more detailed information which may be viewed at the 
location given in the ADDRESSES section above. The purpose of the new 
FCC/WTB-7, ``Remedy Action Request System'' (``RARS''), is to enable 
the Wireless Telecommunications Bureau (WTB) to record and process 
requests from individuals, groups, or other entities for technical 
help, i.e., technical questions and password requests, using WTB's 
Internet-based computer applications--licensing and auction systems . 
Records in this system are available for public inspection after 
redaction of information, which could identify the correspondent, i.e., 
name, telephone number, TIN, and e-mail address. Records in this system 
will be made available upon request for public inspection after 
redaction of information, which could identify the correspondent, i.e., 
name, telephone number, TIN, and e-mail address. This notice meets the 
requirement documenting the proposed new System of Records that is to 
be added to the Systems of Records that the FCC maintains, and provides 
the public, Congress, and OMB an opportunity to comment.
FCC/WTB-7

SYSTEM NAME:
    Remedy Action Request System (RARS).

SECURITY CLASSIFICATION:
    This material has not received a security classification.

SYSTEM LOCATION:
    Wireless Telecommunications Bureau (WTB), Federal Communications 
Commission (FCC), 445 12th Street, SW., Washington, DC 20554.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    Individuals, groups, or other entities who are requesting help 
using the Universal Licensing System (ULS), Automated Auctions System 
(AAS), Antenna Registration System (ARS), Commission Registration 
System (CORES), and other subsystems included in, or as part of, these 
systems. These requests for help include, but are not limited to, 
paper, telephone, e-mail, and electronic submissions.

[[Page 49921]]

CATEGORIES OF RECORDS IN THE SYSTEM:
    The records in the RARS system include information contained in a 
computer database and paper copies of inquiries and related supporting 
information, made by individuals or groups pertaining to the Wireless 
Telecommunications Bureau's (WTB) licensing and Auctions software.
    The categories include:
    1. Individuals who require technical and/or password help using the 
ULS, ARS, CORES, and related systems and subsystems. These records 
include the following: First name, last name, telephone number and 
extension, alternative telephone number and extension, fax number, e-
mail address, operating system, web browser, FRN, and/or TIN.
    2. Representatives of licensed entities who requiring technical 
and/or password help using the ULS, ARS, CORES, and related systems and 
subsystems. These records include the information: First name, last 
name, telephone number and extension, alternative telephone number and 
extension, fax number, e-mail address, employer/company/individual 
represented, operating system, web browser, FRN, and/or TIN.
    3. Paper records include faxes of information from individuals and 
company representatives who are verifying information relative to their 
identity when requesting a password or reset of a password. This 
information includes first name, last name, contact telephone number, 
and FRN and/or TIN.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    Sec. 151, 154, 206, 208, 225, 226, 227, 228, 255, 258, 301, 303, 
309(e), 312, 362, 364, 386, 507 of the Communications Act of 1934, as 
amended, 47 U.S.C. 151, 154, 206, 208, 225, 226, 227, 228, 255, 258, 
301, 303, 309(e), 312, 362, 364, 386, 507; sec. 504 and 508 of the 
Rehabilitation Act, 29 U.S.C. 794; and 47 CFR 1.711 et seq., 6.15 et 
seq., 7.15 et seq., and 64.604.

PURPOSE(S):
    The WTB staff use the records in this system of records to record 
and process requests from individuals or groups for technical help, 
i.e., technical questions, password requests, etc., using WTB's 
Internet-based computer applications--licensing and auctions systems. 
This software is used internally by the WTB to ensure good customer 
service and problem resolution. Records in this system will be made 
available upon request for public inspection after redaction of 
information that could identify the correspondent, i.e., name, 
telephone number, TIN, and e-mail address.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    Information in this system of records may be disclosed:
    1. Where there is an indication of a violation of a potential 
statute, regulation, rule, or order, records in this system may be 
referred to the appropriate Federal, state, or local agency responsible 
for investigating or prosecuting a violation or for enforcing or 
implementing the statute, rule, regulation, or order.
    2. A record in this system may be disclosed to a request for 
information from a Federal, state, or local agency maintaining civil, 
criminal, or other relevant information or other pertinent information 
necessary to obtain information relevant to an investigation.
    3. A record on an individual in this system of records may be 
disclosed to a Congressional office in response to an inquiry the 
individual has made to the Congressional office.
    4. A record from this system of records may be disclosed to GSA and 
NARA for the purpose of records management inspections conducted under 
authority of 44 U.S.C. 2904 and 2906. Such disclosure shall not be used 
to make a determination about individuals.
    In each of these cases, the FCC will determine whether disclosure 
of the records is compatible with the purpose for which the records 
were collected.

DISCLOSURE TO CONSUMER REPORTING AGENCIES:
    These records will not be disclosed.

POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, 
AND DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
    Paper copies of records in this system of records are maintained in 
file folders and electronic files are located in computer databases on 
the FCC internal secured network.

RETRIEVABILITY:
    A primary purpose of the system is to provide easy access to the 
information for internal FCC personnel and contractors. This also 
allows the development teams of the WTB software products to identify 
trends in user issues and problems. Records may be retrieved by 
searching electronically using a variety of parameters including: name, 
entity name, licensee, applicant or unlicensed individual, call sign, 
file number, problem type, FCC Registration Number (FRN), TIN, e-mail 
address, or subject matter. However, any personal information contained 
in these records, which is afforded confidentiality under 5 U.S.C. 
552(b)(6), including an individual's name, address, e-mail address, 
telephone number, TIN, etc. will be redacted prior to the record's 
disclosure. Individual records may only be retrieved by authorized FCC 
personnel and contractors with a user account and password maintained 
in the Remedy system.

SAFEGUARDS:
    1. A designated user ID and password and the FCC's internal network 
security structure control access to computer records. Computer systems 
are stored within secure areas.
    2. Records are stored in locked cabinets, which are secured in the 
office at the close of the business day.
    3. Records may be released to the public after redaction of any 
information that may be considered confidential under 5 U.S.C. 
552(b)(6), including, but not limited to name, telephone number, e-mail 
address, or TIN.
    4. Limited public access to certain records may be available via 
the Internet. This information includes the status of request, request 
ID number, and the agent's number who took the call or electronic 
request for support. Public users who have contacted WTB personnel via 
telephone, e-mail, or electronic submission may access the system to 
retrieve a status on the ticket assigned to their request. They will be 
given this ticket/request number generated by the Remedy Action Request 
System upon submission of a request. This number may be entered into 
the appropriate field on the FCC web site to check the status of the 
ticket. Only the status of that ticket will be released to the public 
by entering the ticket number--no personal or confidential information 
is available to the public.
    5. Access to other records will only be available using the client 
application or web browser on the Commission wide area network 
utilizing a secured login ID and password.
    6. The ability to enter and change individual records will be 
protected by passwords issued to WTB staff and contractors. Records 
will be protected from unauthorized changes by passwords and other 
computer security measures within the agency.
    7. TINs reported to the agency as requested on appropriate systemic 
forms will not be available to the public. TINs will only be used when 
referencing contact information and to verify the caller's identity 
when requesting

[[Page 49922]]

support or confidential password related requests.
    8. Each caller (or e-mail request) will be given a unique ticket 
number generated by the RARS after calling or e-mailing the Technical 
Support Center. These identifiers will be used within the agency and by 
the public to obtain information on the status of the problem, issue, 
or request.
    9. Within the agency, the collection of TINs is minimized and 
access to TINs will be available only to those persons whose jobs 
require such access (e.g., FCC staff and contractors responsible for 
password resets in the CORES system and/or requiring the information 
for licensing related issues). Whenever possible, the FRN will be used 
in place of the TIN when collecting information on the caller or e-mail 
requestor.
    10. Data resident on network servers are backed-up daily to 
magnetic media. One week's worth of back-up tapes is stored on-site in 
fireproof safes. Each week, the previous week's backup tapes are sent 
to an off-site storage location. These tapes are kept for a minimum of 
eleven (11) years.

RETENTION AND DISPOSAL:
    1. Records will be actively maintained as long as an individual 
utilizes the system or the records are purged and archived using date 
specific parameters.
    2. Audits of inactive users in the system will occur regularly and, 
if no activity is shown for the contact person within eleven (11) 
years, the record will be purged and archived following FCC standard 
electronic record archiving procedures.
    3. Paper records will be archived after being keyed or scanned into 
the system. The records are retained at the FCC and then destroyed in 
accordance with the appropriate records retention schedule.
    4. Electronic records will be backed up on tape weekly and stored 
indefinitely at an off-site storage location.

SYSTEMS MANAGER(S) AND ADDRESS:
    Chief, Wireless Telecommunications Bureau (WTB), Federal 
Communications Commission (FCC), 445 12th Street, SW., Washington, DC 
20554.

NOTIFICATION PROCEDURE:
    Address inquiries to the system manager. To identify a specific 
record please indicate first name and last name in addition to a unique 
identifier maintained in system, including, but not limited to 
telephone number, e-mail address, FRN and/or TIN for their record(s) to 
be located and identified. An individual requesting access must also 
follow FCC Privacy Act regulations regarding verification of identify 
and access records. See 47 CFR 0.554-0.555.

CONTESTING RECORD PROCEDURES:
    Address inquiries to the system manager.

RECORD ACCESS PROCEDURES:
    Only approved FCC personnel and/or contractors may access the 
records maintained in the system. Individuals who request access to 
records about themselves should contact the system manager, as 
indicated above. Individuals must furnish their first and last name in 
addition to a unique identifier maintained in system, including, but 
not limited to telephone number, e-mail address, FRN and/or TIN for 
their record(s) to be located and identified. An individual requesting 
access must also follow FCC Privacy Act regulations regarding 
verification of identify and access records. See 47 CFR 0.554-0.555.

RECORD SOURCE CATEGORIES:
    WTB customers and their representatives requesting assistance with 
the WTB's Internet based computer licensing, auctions, and related 
systems and subsystems.

EXEMPTIONS CLAIMED FOR THE SYSTEM:
    None.
Federal Communications Commission.

      
Marlene Dortch,
Secretary.
[FR Doc. 02-19470 Filed 7-31-02; 8:45 am]
BILLING CODE 6712-01-P