[Federal Register Volume 67, Number 144 (Friday, July 26, 2002)]
[Notices]
[Pages 48893-48894]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-18995]


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ENVIRONMENTAL PROTECTION AGENCY

[FRL-7251-6]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Information Collection Request for Customer 
Satisfaction Surveys

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this notice announces that the EPA is planning to submit the 
following continuing Information Collection Request (ICR) to the Office 
of Management and Budget (OMB): Information Collection Request for 
Customer Satisfaction Surveys, EPA # 1711.04, OMB Control Number 2090-
0019, expiring 03/31/03. Before submitting the ICR to OMB for review 
and approval, the EPA is soliciting comments on specific aspects of the 
proposed information collection as described below.

DATES: Comments must be submitted on or before October 24, 2002.

ADDRESSES: USEPA, Office of the Administrator, Office of Policy, 
Economics and Innovation, PPCD/CSP-1807T, 1200 Pennsylvania Avenue, 
NW., Washington, DC 20460. To fax requests and comments, call: 202-566-
2200. E-mail comments to: [email protected]. When completed, the 
ICR application will be available electronically at: http://www.epa.gov/icr/icr/1711.htm and in printed form from 202-566-2216.

FOR FURTHER INFORMATION CONTACT: Patricia A. Bonner, telephone: 202-
566-2204; fax 202-566-2200.

SUPPLEMENTARY INFORMATION:
    Affected entities: Entities potentially affected by this action are 
those which request or receive Agency information, products or 
services, or participate in Agency processes.
    Title: Information Collection Request for Customer Satisfaction 
Surveys, OMB Control Number 2090-0019, EPA ICR Number 1711.04, expiring 
03/31/03.
    Abstract: Voluntary customer surveys will involve individuals who 
experience EPA services directly. Though EPA will use all available 
feedback gathering mechanisms to determine the level of customer 
satisfaction with attributes of its services, much of this collection 
will be electronic (60%). The EPA will use information obtained to 
assist in evaluating and improving service delivery and processes. The 
Agency may not conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it displays a currently 
valid OMB control number.
    The EPA encourages comments to evaluate or suggest: whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the Agency; the accuracy of the 
Agency's burden estimate, and the validity of the methodology and 
assumptions used; how to enhance the quality, utility, and clarity of 
the information to be collected; and how to minimize the burden of the 
collection of information on those who are to respond, including 
appropriate applications of information technology.
    Burden: The average estimated respondent burden is 7.2 minutes. 
Burden means the total time, effort, or financial resources expended by 
persons to generate, maintain, retain, or disclose or provide 
information to or for a Federal agency, including the time needed to: 
review instructions; develop, acquire, install, and utilize technology 
and systems for the purposes of collecting, validating, and verifying 
information, processing and maintaining information, and disclosing and 
providing information; adjust the existing ways to comply with any 
previously applicable instructions and requirements; train personnel to 
be able to respond to a collection of information; search data sources; 
complete and review the collection of information; and transmit or 
otherwise disclose the information.
    Time is the only direct respondent cost. Respondent cost was 
calculated using the March 2002 Bureau of Labor Statistics figure of 
$23.15 as the hourly wage (with benefits) for civilian wage and salary 
workers. The EPA estimates the following for the year 2003--2005:

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                     Year                         Respondents    Burden hours            Respondent cost
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2003..........................................          39,823            4691  $2.72/response ($108,596.65).
2004..........................................          40,148            4821  $2.77/response ($111,606.15).
2005..........................................          40,073            4821  $2.78/response ($111,606.15).
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[[Page 48894]]

    Dated: July 18, 2002.
Betsy Shaw,
Director, Office of Environmental Policy Innovation, Office of Policy, 
Economics and Innovation, Office of the Administrator.
[FR Doc. 02-18995 Filed 7-25-02; 8:45 am]
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