[Federal Register Volume 67, Number 123 (Wednesday, June 26, 2002)]
[Notices]
[Pages 43090-43091]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-16045]


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DEPARTMENT OF COMMERCE

National Institute of Standards and Technology


Proposed Information Collection; Comment Request; Surveys, Focus 
Groups, and Other Customer Service Data Collections

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)).

DATES: Written comments must be submitted on or before August 26, 2002.

ADDRESSES: Direct all written comments to Madeleine Clayton, 
Departmental Paperwork Clearance Officer, Department of Commerce, Room 
6608, 1401 Constitution Avenue, NW., Washington, DC 20230 or via the 
Internet at [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Phyllis Boyd, National Institute of Standards and 
Technology, 100 Bureau Drive, Stop 3220, Gaithersburg, MD, 20899-3220, 
(301) 975-4062.

SUPPLEMENTARY INFORMATION:

I. Abstract

    In accordance with Executive Order 12862, the National Institute of 
Standards and Technology (NIST), a non-regulatory agency of the 
Department of Commerce, proposes to conduct a number of surveys--both 
quantitative and qualitative. The surveys will be designed to determine 
the kind and the quality of products, services, and information our key 
customers want and expect, as well as their satisfaction with and 
awareness of existing products, services, and information. In addition, 
NIST proposes other customer service satisfaction data collection that 
include, but may not be limited to focus groups, reply cards that 
accompany product distributions, and web-based surveys and dialogue 
boxes that offer customers the opportunity to express their level of 
satisfaction with NIST products, services, and information and for 
ongoing dialogue with NIST. NIST will limit its inquiries to data 
collections that solicit strictly

[[Page 43091]]

voluntary opinions and will not collect information that is required or 
regulated. No assurances of confidentiality will be given. However, it 
will be completely optional for survey participants to provide their 
name or affiliation information if they wish to provide comments for 
which they elect to receive a response. In addition, NIST will provide 
no electronic tracking and will set no cookies for web-based customer 
responses.

II. Method of Collection

    NIST will collect this information by electronic means, as well as 
by mail, fax, telephone, and person-to-person interaction.

III. Data

    OMB Number: 0693-0031.
    Form Number: None.
    Type of Review: Regular submission.
    Affected Public: NIST customers, which may include businesses, 
academic institutions, associations, researchers, and other 
individuals, organizations, or institutions.
    Estimated Number of Respondents: 12,000.
    Estimated Time Per Response: Less than 2 minutes for a response 
card; 2 hours for focus group participation. The average response time 
is expected to be less than 30 minutes.
    Estimated Total Annual Burden Hours: 3,022.
    Estimated Total Annual Cost to the Public: 0.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including automated 
collection techniques or other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval of this information 
collection. They also will become a matter of public record.

    Dated: June 20, 2002.
Madeleine Clayton,
Departmental Paperwork Clearance Officer, Office of the Chief 
Information Officer.
[FR Doc. 02-16045 Filed 6-25-02; 8:45 am]
BILLING CODE 3510-13-P