[Federal Register Volume 67, Number 109 (Thursday, June 6, 2002)]
[Notices]
[Page 39026]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-14118]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; Partner and Customer 
Satisfaction Surveys

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the Center for Scientific Review 
(CSR), the National Institutes of Health (NIH) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: partner and Customer Satisfaction 
Surveys. Type of Information Collection Request: Revision OMB 
0925-0474; expires September 30, 2002. Need and Use of 
Information Collection: The information collection in these surveys 
will be used by Center for Scientific Review personnel: (1) To assess 
the quality of operations and processes used by CSR to review grant 
applications; (2) to assess the quality of service provided to our 
partners and customers; (3) to assist with the design of modifications 
of these operations, processes and services, based on partner and 
customer input; (4) to develop new modes of operation based on partner 
and customer need; and (5) to obtain partner and customer feedback 
about the efficacy of implemented modifications. These surveys will 
almost certainly lead to quality improvement activities that will 
enhance and/or streamline CSR's operations. The major mechanism by 
which CSR will request input is through surveys. The survey for 
partners is generic and tailored for Scientific Review Group (SRG) past 
and present members and chairs. The survey for customers (i.e., grant 
applicants) will have slight variations determined by which category of 
scientific review group the researcher/investigator's grant application 
is reviewed. Surveys will be collected as written documents or via the 
Internet. Information gathered from these surveys will be presented to, 
and used directly by, CSR management to enhance the operations, 
processes, and services of our organization. Frequency of Response: 
Yearly. Affected Public: Universities, not-for-profit institutions, 
business or other for-profit, small businesses and organizations, and 
individuals. Type of Respondents: Adult scientific professionals. The 
annual reporting burden is as follows: Estimated Number of Respondents: 
6,081 respondents in FY 2003, 6081 respondents in FY 2004 and 6081 
respondents in FY 2005. Estimated Number of Responses per Respondent: 1 
in FY 2003, 1 in FY 2004, and 1 in FY 2005. Average Burden Hours Per 
Response: 0.33. Estimated Total Annual Burden Hours Requested: 2007 in 
FY 2003, 2007 in FY 2004 and 2007 in FY 2005. Costs for time were 
estimated using the rate of $38.00 per hour for SRG members, SRG 
chairs, and principal investigators/grant applicants. The estimated 
annual cost each year for which the generic clearance is requested is 
$76,266 for FY 2003, $76,266 for FY 2004 and $76,266 for FY 2005. 
Respondents or recordkeepers should incur no additional costs.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Karl Malik, Ph.D., Office of the Director, Center 
for Scientific Review, National Institutes of Health, 6701 Rockledge 
Drive, Rockledge II, Rm. 3016, Bethesda, MD 20892-7814, or call non-
toll free: 301-435-1114, or E-mail your request, including your address 
to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received on or before 
August 5, 2002.

    Dated: May 30, 2002.
John Czajkowski,
Acting Executive Officer, Center for Scientific Review, NIH.
[FR Doc. 02-14118 Filed 6-5-02; 8:45 am]
BILLING CODE 4140-01-M