[Federal Register Volume 67, Number 108 (Wednesday, June 5, 2002)]
[Notices]
[Pages 38637-38638]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-13998]


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DEPARTMENT OF COMMERCE


Submission for OMB Review: Comment Request

    DOC has submitted to the Office of Management and Budget (OMB) for 
clearance of the following proposal for collection of information under 
the provisions of the Paperwork Reduction Act of 1995, Public Law 104-
13.
    Bureau: International Trade Administration.
    Title: User Satisfaction Surveys.
    Agency Form Number: ITA-4107P, ITA-4110P, etc.
    OMB Number: 0625-0217.
    Type of Request: Regular Submission.
    Burden: 3,298 hours.
    Number of Respondents: 20,780.
    Avg. Hours Per Response: Range from 05-30 minutes.
    Needs and Uses: ITA provides numerous export promotion programs to 
help U.S. businesses. These programs include information products, 
services, and trade events. To accomplish its mission effectively, ITA 
needs ongoing feedback on its programs. These information collection 
items allow ITA to solicit clients' opinions about the use of ITA 
products, services, and trade events. The information is used for 
program improvement, strategic planning, allocation of resources, and 
performance measures.
    The surveys are part of ITA's effort to implement objectives of the 
National Performance Review (NPR) and Government Performance and 
Results Act (GPRA). Responses to the surveys will meet the needs of ITA 
performance measures based on NPR and GPRA guidelines. These 
performance measures will serve as a basis for justifying and 
allocating human and financial resources.
    Survey responses will acquaint ITA managers with firms' perceptions 
and assessments of export-assistance products and services. Also, the 
surveys will enable ITA to track the performance of overseas posts. 
This information is critical for improving the programs. Survey 
responses are used to assess client satisfaction, determine priorities, 
and identify areas where service levels and benefits differ from client 
expectations. Clients benefit because the information is used to 
improve services provided to the public. Without this information, ITA 
is unable to systematically determine client perceptions about the 
quality and benefit of its export-promotion programs.
    Affected Public: Business or other for profit, not-for-profit 
institutions.
    Frequency: On occasion.
    Respondent's Obligation: Required to obtain or retain a benefit, 
voluntary.
    OMB Desk Officer: David Rostker, (202) 395-3897.
    Copies of the above information collection can be obtained by 
calling or writing Madeleine Clayton, Departmental Paperwork Clearance 
Officer, (202) 482-3129, Department of Commerce, Room 6608, 14th & 
Constitution Avenue, NW., Washington,

[[Page 38638]]

DC 20230 or via the Internet at [email protected].
    Written comments and recommendations for the proposed information 
collection should be sent to David Rostker, OMB Desk Officer, Room 
10202, New Executive Office Building, Washington, DC 20503 within 30 
days of the publication of this notice in the Federal Register.

    Dated: May 30, 2002.
Madeleine Clayton,
Departmental Paperwork Clearance Officer, Office of the Chief 
Information Officer.
[FR Doc. 02-13998 Filed 6-4-02; 8:45 am]
BILLING CODE 3510-FP-P