[Federal Register Volume 67, Number 90 (Thursday, May 9, 2002)]
[Notices]
[Page 31302]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-11650]


-----------------------------------------------------------------------

ENVIRONMENTAL PROTECTION AGENCY

[FRL-7209-8]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Drinking Water Customer Satisfaction Survey

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this document announces that the following Information 
Collection Request (ICR) has been forwarded to the Office of Management 
and Budget (OMB) for review and approval: Drinking Water Customer 
Satisfaction Survey, EPA ICR number 2016.01. The ICR describes the 
nature of the information collection and its expected burden and cost; 
where appropriate, it includes the actual data collection instrument.

DATES: Comments must be submitted on or before June 10, 2002.

ADDRESSES: Send comments, referencing EPA ICR No. 2016.01, to the 
following addresses: Susan Auby, U.S. Environmental Protection Agency, 
Collection Strategies Division (Mail Code 2822T), 1200 Pennsylvania 
Avenue, NW., Washington, DC 20460; and to Office of Information and 
Regulatory Affairs, Office of Management and Budget (OMB), Attention: 
Desk Officer for EPA, 725 17th Street, NW., Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: For a copy of the ICR, contact Susan 
Auby at EPA by phone at (202) 566-1672, by E-mail at 
[email protected], or download off the Internet at http://www.epa.gov/icr and refer to EPA ICR No. 2016.01. For technical 
questions about the ICR contact Scott Conklin at (202) 564-4640, (202) 
564-3757 (fax), by E-mail at [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Drinking Water Customer Satisfaction Survey; EPA ICR No. 
2016.01. This is a new collection.
    Abstract: The Office of Ground Water and Drinking Water is planning 
to conduct a customer satisfaction survey on the effectiveness of its 
right-to-know efforts required under the Safe Drinking Water Act. The 
Safe Drinking Water Act requires EPA to ensure drinking water 
information is made available to the general public. This survey will 
allow the EPA to evaluate current public awareness initiatives for 
disseminating drinking water information to the public. Conducting this 
survey will help the EPA assess general customer perceptions and habits 
concerning drinking water. By gauging the effectiveness of current 
outreach activities, the Agency will measure whether information 
efforts are meeting customer needs. The Agency will also gain insight 
on how to improve the way this information is disseminated in the 
future. The information collected will involve 1250 randomly selected 
adults from the general public. Of the 1250 respondents, EPA estimates 
that there will be approximately 250 screening-only respondents and 
1000 respondents that will complete the full survey. The survey will be 
conducted by the Gallup organization under contract to EPA. The 
selected individuals will be asked specific questions concerning 
general consumer awareness issues, consumer confidence reports (annual 
water quality reports), source water assessments, and customer 
preferences with respect to mechanisms for receiving information. In 
addition, the survey asks demographic questions about factors that may 
be drivers of satisfaction. These factors include consumer perceptions 
of water quality, concerns about taste and odor, and whether consumers 
already drink bottled water or filter their tap water. The survey 
instrument is a voluntary telephone questionnaire, averaging 11 
minutes, that covers approximately 26 questions. EPA will only conduct 
this survey once during the period for which the ICR is in effect. An 
agency may not conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it displays a currently 
valid OMB control number. The OMB control numbers for EPA's regulations 
are listed in 40 CFR part 9 and 48 CFR chapter 15. The Federal Register 
document required under 5 CFR 1320.8(d), soliciting comments on this 
collection of information was published on October 29, 2001 (66 FR 
209); 62 comments were received.
    Burden Statement: The annual public reporting and recordkeeping 
burden for this collection of information is estimated to average 11 
minutes per response. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. This 
includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements; train personnel to be able to respond to 
a collection of information; search data sources; complete and review 
the collection of information; and transmit or otherwise disclose the 
information.
    Respondents/Affected Entities: General Public.
    Estimated Number of Respondents: 1,250.
    Frequency of Response: One Time Collection.
    Estimated Total Annual Hour Burden: 187.5.
    Estimated Total Annualized Capital, O&M Cost Burden: $0.
    Send comments on the Agency's need for this information, the 
accuracy of the provided burden estimates, and any suggested methods 
for minimizing respondent burden, including through the use of 
automated collection techniques to the addresses listed above. Please 
refer to EPA ICR No. 2016.01 in any correspondence.

    Dated: May 2, 2002.
Oscar Morales,
Director, Collection Strategies Division.
[FR Doc. 02-11650 Filed 5-8-02; 8:45 am]
BILLING CODE 6560-50-P