[Federal Register Volume 67, Number 68 (Tuesday, April 9, 2002)]
[Notices]
[Pages 17043-17044]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-8530]


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 Notices
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  Federal Register / Vol. 67, No. 68 / Tuesday, April 9, 2002 / 
Notices  

[[Page 17043]]



DEPARTMENT OF AGRICULTURE

Forest Service


Information Collection; Customer Service Comment Card

AGENCY: Forest Service, USDA.

ACTION: Notice; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Forest Service is seeking comments from all interested individuals and 
organizations on the extension of information collection for the 
``Customer Service Comment Card,'' a tool used to monitor customer 
satisfaction.

DATES: Comments must be received in writing on or before June 10, 2002 
to be assured of consideration. Comments received after that date will 
be considered to the extent practicable.

ADDRESSES: Comments concerning this notice should be addressed to 
Forest Service, USDA, ATTN: Director, Office of Communications, Mail 
Stop 1111, 1400 Independence Avenue, SW., Washington, DC 20250-1111.
    Comments also may be submitted via facsimile to (202) 205-0885 or 
by e-mail to: bhunter01.fs.fed.us.
    The public may inspect comments received at the Office of 
Communication, Customer Service Group, Yates Building, 2 CEN, 201 
Fourteenth Street, SW., Washington DC during normal business hours. 
Visitors are encouraged to call ahead to (202) 205-0979 to facilitate 
entry to the building.

FOR FURTHER INFORMATION CONTACT: Barbara Hunter, Office of 
Communication, (202) 205-0979 or [email protected] or Mary Ann Ball, 
Forest Service Information Collection Coordinator, at (703) 605-4572, 
or send an e-mail to [email protected]. Individuals who use 
telecommunication devices for the deaf (TDD) may call the Federal 
Information Relay Service (FIRS) at 1-800-877-8339 between 8 a.m. and 8 
p.m., Eastern Standard Time, Monday through Friday to reach Ms. Hunter 
or Ms. Ball.

SUPPLEMENTARY INFORMATION:

Description of Information Collection

    Title: Customer Service Comment Card.
    OMB Number: 0596-0146.
    Expiration Date of Approval: April 28, 2002.
    Type of Request: Extension with no revision.
    Abstract: This information collection is necessary to monitor 
customer satisfaction with Forest Service customer services, 
information, procedures, and facilities and to provide a means to 
address customer complaints, suggestions, and compliments. This 
information collection complies with issuance of Executive Order 12862 
on September 11, 1993, which directs Federal agencies to change the way 
they do business, to reform their management practices, to provide 
service to the public that matches or exceeds the best service 
available in the private sector, and to establish and implement 
customer service standards.
    The Customer Service Card includes the following statements that 
are to be rated on a scale from 1 to 4, with 1 being ``Strongly Agree'' 
and 4 being ``Strongly Disagree.'' In addition, 5 indicates that the 
statement is ``Not Applicable.''
1. Service was prompt and courteous.
2. Information was what I needed.
2. Procedures were clear and simple.
3. Facilities were satisfactory and accessible.
4. Technology transfer/technical assistance was effective.
    Customers can voluntarily mail the cards back to the Chief of the 
Forest Service in Washington, DC, or complete an online Comment Card 
form through the Internet. The data are gathered, evaluated, and 
included in ad hoc reports. Also, the printed Customer Service Comment 
Card and e-mail messages are forwarded to the appropriate Forest 
Service personnel in the respective field units where the customers 
were served so that any complaints and suggestions may be used to 
improve services and facilities. This gives Forest Service personnel an 
opportunity to respond to customers by phone, mail, or e-mail when 
considered necessary and appropriate if the customers indicate that 
they desire this by telling us how to reach them. Receiving positive 
comments reinforces the incentive of employees to make the Forest 
Service a customer-driven agency.
    Estimate of Annual Burden: 4 minutes.
    Type of Respondents: Respondents include anyone who visits or 
contacts one of the Forest Service offices, work sites, or visitor 
centers, either in person, by telephone or on the Internet. This 
includes individuals and groups of varying ages and abilities, U.S. 
citizens and citizens from other countries, who visit or plan to visit 
National Forest System lands, for recreation or education purposes; 
special interest groups; local residents; and individuals conducting 
business with the Forest Service including, but not limited to, grazing 
permittees, minerals, oil and gas permittees, land lessees, timber 
customers, other forest products customers, research scientists, 
special-use customers, educators, librarians, historians, writers, 
media contacts, moviemakers, law enforcement officers, fire fighters, 
representatives of other Federal, State, county, or local Government 
agencies, and foreign governments.
    Estimated Annual Number of Respondents: 15,000.
    Estimated Annual Number of Responses per Respondent: 1.
    Estimated Total Annual Burden on Respondents: 1,000 hours per year.

Comment is invited

    Comment is invited on: (1) Whether this collection of information 
is necessary for the stated purposes and the proper performance of the 
functions of the agency, including whether the information will have 
practical or scientific utility; (2) the accuracy of the agency's 
estimate of the burden of the collection of information, including the 
validity of the methodology and assumptions used; (3) ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (4) ways to minimize the burden of the collection of information on 
respondents, including the use of automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology.

[[Page 17044]]

    All comments received in response to this notice, including names 
and addresses when provided, will be a matter of public record. 
Comments will be summarized and included in the submission for Office 
of Management and Budget approval.

    Dated: March 7, 2002
Robert Lewis, Jr.,
Acting Chief, Forest Service.
[FR Doc. 02-8530 Filed 4-8-02; 8:45 am]
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