[Federal Register Volume 67, Number 37 (Monday, February 25, 2002)]
[Notices]
[Page 8562]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-4349]



[[Page 8562]]

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NATIONAL SCIENCE FOUNDATION


Notice of Intent to Seek Approval to Renew an Information 
Collection

AGENCY: National Science Foundation.

ACTION: Notice and Request for Comments.

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SUMMARY: The National Science Foundation (NSF) is announcing plans to 
request clearance of this collection. In accordance with the 
requirement of Section 3506(c)(2)(A) of the Paperwork Reduction Act of 
1995 (Pub. L. 104-13), we are providing opportunity for public comment 
on this action. After obtaining and considering public comment, NSF 
will prepare the submission requesting that OMB approve clearance of 
this collection for no longer than three years.

DATES: Written comments on this notice must be received by April 26, 
2002 to be assured of consideration. Comments received after that date 
will be considered to the extent practicable.

FOR ADDITIONAL INFORMATION OR COMMENTS: Contact Suzanne H. Plimpton, 
Reports Clearance Officer, National Science Foundation, 4201 Wilson 
Boulevard, Suite 295, Arlington, Virginia 22230; telephone (703) 292-
7556; or send email to [email protected]. Individuals who use a 
telecommunications device for the deaf (TDD) may call the Federal 
Information Relay Service (FIRS) at 1-800-877-8339 between 8 a.m. and 8 
p.m., Eastern time, Monday through Friday. You also may obtain a copy 
of the data collection instrument and instructions from Ms. Plimpton.

SUPPLEMENTARY INFORMATION:
    Title of Collection: NSF Surveys to Measure Customer Service 
Satisfaction.
    OMB Number: 3145-0157.
    Expiration Date of Approval: September 30, 2002.
    Type of Request: Intent to seek approval to renew an information 
collection.

Abstract

    Proposed Project: On September 11, 1993, President Clinton issued 
Executive Order 12862, ``Setting Customer Service Standards,'' which 
calls for Federal agencies to provide service that matches or exceeds 
the best service available in the private sector. Section 1(b) of that 
order requires agencies to ``survey customers to determine the kind and 
quality of services they want and their level of satisfaction with 
existing services.'' The National Science Foundation (NSF) has an 
ongoing need to collect information from its customer community 
(primarily individuals and organizations engaged in science and 
engineering research and education) about the quality and kind of 
services it provides and use that information to help improve agency 
operations and services.

Use of the Information

    Estimate of Burden: The burden on the public will change according 
to the needs of each individual customer satisfaction survey; however, 
each survey is estimated to take approximately 30 minutes per response.
    Respondents: Will vary among individuals or households; business or 
other for-profit; not-for-profit institutions; farms; Federal 
government; State, local or tribal governments.
    Estimated Number of Responses per Survey: This will vary by survey.
    Comments:Comments are invited on (a) whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the Agency, including whether the information shall 
have practical utility; (b) the accuracy of the Agency's estimate of 
the burden of the proposed collection of information; (c) ways to 
enhance the quality, utility, and clarity of the information on 
respondents, including through the use of automated collection 
techniques or other forms of information technology; and (d) ways to 
minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

    Dated: February 19, 2002.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 02-4349 Filed 2-22-02; 8:45 am]
BILLING CODE 7555-01-M