[Federal Register Volume 67, Number 35 (Thursday, February 21, 2002)]
[Notices]
[Pages 8068-8069]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-4126]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0570]


Agency Information Collection Activities Under OMB Review

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C., 3501 et seq.), this notice announces that the Veterans 
Health Administration (VHA), Department of Veterans Affairs, has 
submitted the collection of information abstracted below to the Office 
of Management and Budget (OMB) for review and comment. The PRA 
submission describes the nature of the information collection and its 
expected cost and burden; it includes the actual data collection 
instrument.

DATES: Comments must be submitted on or before March 25, 2002.

FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT: Denise 
McLamb, Information Management Service (045A4), Department of Veterans 
Affairs, 810 Vermont Avenue, NW, Washington, DC 20420, (202) 273-8030, 
FAX (202) 273-5981 or e-mail: [email protected]. Please refer 
to ``OMB Control No. 2900-0570.''

SUPPLEMENTARY INFORMATION:   
    Title: Generic Clearance for the Veterans Health Administration 
Customer Satisfaction Surveys.
    OMB Control Number: 2900-0570.
    Type of Review: Revision of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards,

[[Page 8069]]

requires Federal agencies and departments to identify and survey its 
customers to determine the kind and quality of services they want and 
their level of satisfaction with existing services. VHA uses customer 
surveys to gauge customer perceptions of VA services as well as 
customer expectations and desires. The results of these information 
collections lead to improvements in the quality of VHA service delivery 
by helping to shape the direction and focus of specific programs and 
services.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on December 10, 2001, on pages 63747-63748.
    Affected Public: Individuals or households.

Listing of Survey Activities

I. Special Emphasis Programs

    The following list of activities is a compendium of customer 
satisfaction survey plans by VHA. Different special emphasis programs 
will be surveyed annually; however, program selections have not been 
made for FYs 2002-2004. Burden hours for the out-years are based on FY 
2001 estimates (Burden hours per respondent: 15 minutes).

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                                          Number of
                  Year                   respondents      Estimated annual burden              Frequency
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2002...................................       50,000  12,500 hours...................  Annually.
2003...................................       50,000  12,500 hours...................  Annually.
2004...................................       50,000  12,500 hours...................  Annually.
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II. Local Facilities Surveys

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                                          Number of
                  Year                   respondents      Estimated annual burden              Frequency
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2002...................................      288,780  62,569 hours...................  One-time.
2003...................................      288,780  62,569 hours...................  One-time.
2004...................................      288,780  62,569 hours...................  One-time.
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    Most customer satisfaction surveys will be recurring so that VHA 
can create ongoing measures of performance and to determine how well 
the Agency meets customer service standards. Each collection of 
information will consist of the minimum amount of information necessary 
to determine customer needs and to evaluate VHA's performance. VHA 
expects to distribute written surveys with a total annual burden of 
approximately 75,069 hours in FYs 2002, 2003, and 2004 (Burden hours 
per respondent: 13 minutes).
    Send comments and recommendations concerning any aspect of the 
information collection to VA's OMB Desk Officer, OMB Human Resources 
and Housing Branch, New Executive Office Building, Room 10235, 
Washington, DC 20503 (202) 395-7316. Please refer to ``OMB Control No. 
2900-0570'' in any correspondence.

    Dated: February 8, 2002.

    By direction of the Secretary.
Barbara H. Epps,
Management Analyst, Information Management Service.
[FR Doc. 02-4126 Filed 2-20-02; 8:45 am]
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