[Federal Register Volume 67, Number 33 (Tuesday, February 19, 2002)]
[Notices]
[Page 7361]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-4000]


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CONSUMER PRODUCT SAFETY COMMISSION


Notification of Request for Extension of Approval of Information 
Collection Activity--Customer Satisfaction Surveys

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: In the November 16, 2001 Federal Register (66 FR 57707), the 
Consumer Product Safety Commission published a notice in accordance 
with provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. 
Chapter 35) to announce the agency's intention to seek extension of 
approval of 5 customer satisfaction surveys to determine the kind and 
quality of services CPSC customers want and customers' level of 
satisfaction with existing services. The Commission now announces that 
it has submitted to the Office of Management and Budget a request for 
extension of approval of that collection of information.
    CPSC will use the information it obtains in these surveys to 
improve its work on behalf of the American public. In addition, the 
CPSC Office of Planning and Evaluation will use information from the 
surveys to prepare sections of the agency's annual performance report 
(required by the Government Performance and Results Act (GPRA)). This 
information will provide measures of the quality and effectiveness of 
agency efforts related to three goals in its strategic plan (informing 
the public, industry services, and customer satisfaction). In the past, 
information from these surveys has shown an overall high level of 
customer satisfaction. If this information is not periodically 
collected, we would not have useful measures of our effectiveness in 
reaching consumers and others, and the information necessary to guide 
program development and improvement would not be available. We would be 
unable to measure our ability to meet our identified GPRA goals.
    CPSC will collect this information in several ways, such as using 
telephone interviews and mail questionnaires. Fewer than 5 customer 
surveys or information collection activities a year would be conducted 
using this clearance.

Additional Information About the Request for Extension of Approval 
of Information Collection Activity

    Title of information collection: Customer Satisfaction Surveys: 
Fast track recall survey; ombudsman survey; state partner survey; 
hotline survey; and clearinghouse survey.
    Type of request: Extension of approval.
    Frequency of collection: Each survey will be conducted once during 
a 3-year period.
    General description of respondents:
    (1) Persons telephoning the Hotline; (2) persons or companies 
contacting the National Injury Information Clearinghouse for 
information; (3) State representatives who work with CPSC on 
cooperative programs; (4) firms using CPSC's Fast-Track Product Recall 
Program; and (5) small businesses that have contacted the CPSC's small 
business ombudsman.
    Estimated Number of respondents: 501 per year.
    Estimated average number of responses per respondent: One per year.
    Estimated number of responses for all respondents: 501 per year.
    Estimated number of hours per response: 3.5 minutes.
    Estimated number of hours for all respondents: 29.2 per year.
    Estimated cost of collection for all respondents: $608 per year.
    Comments: Comments on this request for extension of approval of an 
information collection activity should be submitted by March 21, 2002 
to (1) Office of Information and Regulatory Affairs, Attn: OMB Desk 
Officer for CPSC, Office of Management and Budget, Washington DC 20503; 
telephone: (202) 395-7340, and (2) the Office of the Secretary, 
Consumer Product Safety Commission, Washington, DC 20207. Comments may 
be delivered to the Office of the Secretary, room 502, 4330 East-West 
Highway, Bethesda, Maryland, 20814. Comments may also be sent to the 
Office of the Secretary by facsimile at (301) 504-0127, or by e-mail at 
[email protected].
    Copies of this request for extension of approval of an information 
collection activity are available from Linda L. Glatz, Management & 
Program Analyst, Office of Planning and Evaluation, Consumer Product 
Safety Commission, Washington, DC 20207; telephone: (301) 504-0416, 
extension 2226.

    Dated: February 13, 2002.
Todd Stevenson,
Secretary Consumer Product Safety Commission.
[FR Doc. 02-4000 Filed 2-15-02; 8:45 am]
BILLING CODE 6355-01-P