[Federal Register Volume 66, Number 234 (Wednesday, December 5, 2001)]
[Notices]
[Pages 63250-63255]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-30029]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary


Office of Planning and Performance Management; Agency Information 
Collection Activities: Submitted for Office of Management and Budget 
(OMB) Review; Comment Request

AGENCY: Department of the Interior.

ACTION: Notice of new information collection survey.

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SUMMARY: To comply with the requirements of the Paper Reduction Act 
(PRA) of 1995, we are submitting to OMB for review and approval an 
information collection request (ICR) for the Department of the Interior 
(DOI) to conduct voluntary customer satisfaction surveys to gather 
input and feedback from the public. The ICR is entitled ``DOI 
Programmatic Clearance for Customer Satisfaction Surveys.'' We are also 
soliciting comments from the public on this ICR.

DATES: Please submit written comments by January 4, 2002.

ADDRESSES: You may submit comments directly to the Office of 
Information and Regulatory Affairs, OMB, Attention: Desk Officer for 
the Department of the Interior (OMB Control Number 1040-NEW), 725 17th 
Street, NW., Washington, DC 20503. Mail or handcarry a copy of your 
comments to the Department of the Interior; Office of Planning and 
Performance Management; Mail Stop 5258-MIB; 1849 C Street, NW., 
Washington, DC 20240. If you wish to email comments, the email address 
is: [email protected]. Reference ``DOI Programmatic Clearance 
for Customer Satisfaction Surveys'' in your email subject line. Include 
your name and return address in your email message and mark your 
message for return receipt.

FOR FURTHER INFORMATION CONTACT: Norma Campbell, Office of Planning and 
Performance Management, telephone (202) 208-1818. You also may contact 
this office to obtain at no cost a copy of the collection of 
information that will be submitted to OMB.

SUPPLEMENTARY INFORMATION:
    Title: DOI Programmatic Clearance for Customer Satisfaction 
Surveys.
    OMB Control Number: 1040-NEW.
    Abstract: The mission of DOI is to protect and provide access to 
our Nation's natural and cultural heritage and honor our trust 
responsibilities to Indian Tribes and our commitments to island 
communities. DOI's Strategic Plan Overview (FY 2000-2005) lays out five 
goals as a framework for this work: (1) Protect the environment and 
preserve our Nation's natural and cultural resources; (2) provide 
recreation for America; (3) manage natural resources for a healthy 
environment and our strong economy; (4) provide science for a changing 
world; and (5) meet our trust responsibilities to Indian Tribes and our 
commitments to island communities. Each bureau' s plan also contains 
goals requiring collaboration with the public--our partners and 
customers. Part of this communication occurs through occasional surveys 
of the different users and stakeholders of DOI's products and services.
    In the spirit of the PRA, DOI is consolidating its ICRs related to 
customer surveys for all participating offices and bureaus into one 
programmatic ICR. This single ICR will ease the public burden by 
submitting a generic format and set of standards that all customer 
survey-related collections would follow in DOI. Because the 
participating bureaus and offices have differing customer and 
stakeholder groups, there will not be one ``boiler-plate'' approach to 
customer research. The ICR will describe those differences, where 
apparent. Although, where applicable, similar questions will be asked 
in the surveys of the bureaus and offices to allow better benchmarking 
throughout DOI.

Background

    The Government Performance and Results Act (GPRA) of 1993 (Pub.L. 
No. 103-62) sets out to ``improve Federal program effectiveness and 
public accountability by promoting a new focus on results, service 
quality, and customer satisfaction'' (Section 2.b.3). In order to 
fulfill this responsibility, DOI's bureaus and offices must collect 
data from their respective user groups to (1) better understand the 
needs and desires of the public and (2) respond to those needs and 
desires accordingly.
    This course of action is fortified by Executive Order (E.O.) 12862 
(September 11, 1993) aimed at ``ensuring the Federal Government 
provides the highest quality service possible to the American people.'' 
The E.O. discusses surveys as a means for determining the kinds and 
qualities of service desired by the Federal Government's customers and 
for determining satisfaction levels for existing service. These 
voluntary customer surveys will be used to ascertain customer 
satisfaction with DOI's bureaus and offices in terms of services and 
products. Previous customer surveys have provided useful information to 
DOI's bureaus and offices for assessing how well we deliver our 
services and products, making improvements, and reporting on annual 
performance goals as set out in GPRA-related documents. The results are 
used internally, and summaries are provided to OMB on an annual basis 
and are used to satisfy the requirements and spirit of E.O. 12862.
    Furthermore, E.O. 12862 requires agencies to provide a ``means to 
address customer complaints.'' To that end, bureaus and offices may use 
customer comment cards as an opportunity for customers to provide 
feedback to the agencies on the service they have received.
    More recently, President Bush's Management Agenda for 2001 calls 
for citizen-centered government. The

[[Page 63251]]

Secretary of the Interior's August 3, 2001 memorandum, ``Management 
Excellence and Citizen-Centered Service,'' directs bureaus and offices 
to focus on citizen-centered governance. The proposed OMB Guideline for 
Ensuring and Maximizing the Quality, Objectivity, Utility, and 
Integrity of Information Dissemination by Federal Agencies would 
require agencies to submit annual reports ``detailing the number and 
nature of complaints received by the agency regarding agency compliance 
with these OMB guidelines.'' Comment cards and other survey methods 
facilitated by this programmatic clearance would provide valuable 
information to assist DOI's bureaus and offices in following the 
Administration's guidance.
    In addition to GPRA and E.O. 12862, the statutes, regulations, and 
Secretarial Orders that created each of the bureaus and offices further 
enhance the need to engage the public and deliver quality products and 
services to our customers.
    The participating DOI bureaus and offices anticipate performing 
their customer surveys under one ICR. Under this proposal, DOI would 
request that OMB review the procedures and question areas for these 
surveys as a program, rather than reviewing each survey individually. 
Under the procedures proposed here, DOI would conduct the necessary 
quality control (through a ``secondary office of control'' within DOI), 
including assurances that the individual survey comports with the 
guidelines in this proposed programmatic ICR, and submit the particular 
survey instruments and methodologies for expedited review to OMB.

Participating Bureaus and Offices

    The proposed ICR covers most of the organizational agencies in DOI. 
However, the National Park Service, which has one of the most mature 
customer survey programs in the Federal Government, will continue under 
its own separate clearance given the complexity and specificity of its 
program. The participating bureaus and offices covered under the 
proposed ICR include:
     Bureau of Indian Affairs
     Bureau of Land Management (BLM)
     Bureau of Reclamation
     US Fish & Wildlife Service
     Office of Insular Affairs
     Minerals Management Service
     Office of the Secretary
     Office of Surface Mining
     US Geological Survey (USGS)

Current Actions

    The request to OMB will be for a 3-year clearance to conduct 
customer satisfaction surveys in the participating DOI bureaus and 
offices. USGS and BLM, who have developed customer research programs, 
are currently operating under 3-year programmatic clearances. Other 
participating bureaus and offices have handled their ICRs on a case-by-
case basis.
    For example, under existing approvals, USGS in 2000 surveyed users 
of the on-line National Atlas, State and Federal land managing and 
natural resource agencies, customers of Eros Data Center (digital data 
and maps), and customers of Earth Science Information Centers 
(topographic maps, USGS publications). Over the last 3 years, BLM has 
surveyed users of recreation areas, grazing permittees, oil and gas 
permittees, stakeholders and partners, and public room users, as well 
as conducted focus groups with various customer groups. These 
collections occur through one of six methodologies: (1) Intercept (a 
customer interacting in person with one conducting the survey); (2) 
telephone interviews; (3) mail surveys; (4) web-based surveys; (5) 
focus groups; and (6) voluntary use of comment cards.
    Examples of previously conducted customer surveys are available 
upon request. Our planned activities in the next 3 fiscal years reflect 
our increased emphasis on and expansion of these activities throughout 
DOI.

Methodology

    In all customer research, the goal of DOI is to employ the best 
statistical models that, in turn, will lead to the best data from which 
sound management decisions can be made. Therefore, an 80 percent 
response rate has been set for all customer surveys, with a 70 percent 
response rate as base threshold.
    Different user and stakeholder groups function and interact with 
the respective bureaus and offices in different ways. In order to meet 
the response rate goal, six different methodologies will be available 
for use. The methodology will be chosen based on achieving statistical 
accuracy while keeping the cost as low as possible. The six 
methodologies that DOI's bureaus and offices will employ are: (1) 
Intercept, (2) telephone interviews, (3) mail surveys, (4) web-based 
surveys, (5) focus groups, and (6) comment cards. In all cases, the 
goal is to achieve the 95 percent confidence level with a sampling 
error no greater than 5 percent. The total number of 
respondents sought for each survey will be based on achieving this 
level. In most cases, the respondent base will be pulled from a 
randomized sample of the user population, and where necessary, a 
stratified sample will be used to achieve accurate statistical measures 
at the appropriate National, State, or regional level. In some cases 
where the user population is small, the entire population will need to 
be surveyed.
    Intercept: In a face-to-face situation, the survey instrument is 
provided to a respondent who completes it while on site and then 
returns it. The survey proctor is prepared to answer any questions the 
respondent may have about how to fill out the instrument but does not 
interfere or influence how the respondents answer the questions. This 
methodology provides the highest response rate--typically between 80-85 
percent.
    Telephone: Using existing databases, an interviewer will contact 
customers who have had a specific experience with the agency. The 
interviewer will dial back until the customer has been reached. Once 
contacted, the survey respondent is given a brief introduction to the 
survey, including its importance and use. The interviewer will then 
expeditiously move through the survey questions. When this methodology 
is employed, the typical response rate is between 70 and 85 percent, 
depending on the customer group.
    Mail: Using existing lists of customer addresses, a three contact-
approach based on Dillman's ``Tailored Design Method'' will be 
employed. The first contact is a cover letter explaining that a survey 
is coming to them and why it is important to the agency. The second 
contact will be the survey instrument itself along with a postage-paid 
addressed envelope to return the survey. The third contact will be a 
reminder postcard sent 10 days after the survey was sent. Finally, the 
respondents will receive a letter thanking them for the willingness to 
participate in the survey and reminding them to return it if they have 
not already done so. At each juncture, the respondents will be given 
multiple ways to contact someone with questions regarding the survey 
(including phone, FAX, web, and email). If the survey has been lost, 
the respondent can request that another be sent to them. Electronic 
mail is sometimes used instead of postal mail to communicate with 
customers. Although this is a cost-effective mode to survey a large 
group of people, it does not usually generate the best response rate. 
Telephone calls to non-respondents can be used to increase response 
rates.
    Web-based: For products or services that are provided through 
electronic means, whether e-commerce or web-based information, a web or 
email survey may be most appropriate. During

[[Page 63252]]

the course of their web interaction, users can volunteer to add their 
name to a list of future surveys. From this list, a respondent pool 
will be selected in accordance with the sampling procedures outlined 
above. An email will be sent to them explaining the need and importance 
of the survey with a web link to the survey. Within 5 days, a follow-up 
email will be sent to the respondents reminding them to complete the 
survey. Finally, the respondents will receive an email thanking them 
for the willingness to participate in the survey and reminding them to 
complete it if they have not already. The respondent will always have 
the option to submit the survey in paper form, should they elect to do 
so.
    Focus Groups: Some data and information are best collected through 
more subjective, conversational means. A focus group is an informal, 
small-group discussion designed to obtain in-depth qualitative 
information. Individuals are specifically invited to participate in the 
discussion, whether in person or through technologically enhanced means 
(i.e., video conferencing, on-line sessions). Participants are 
encouraged to talk with each other about their experiences, 
preferences, needs, observations, or perceptions. A moderator whose 
role is to foster interaction leads the conversation. The moderator 
makes sure that all participants are encouraged to contribute and that 
no individual dominates the conversation. Furthermore, the moderator 
manages the discussion to make sure it does not stray too far from the 
topic of interest. Focus groups are most useful in an exploratory stage 
or when the bureaus and offices want to develop a deeper understanding 
of a program or service.
    Using the best in focus group research practices, groups will be 
constructed to include a cross-section of a given customer group. The 
questions and additional probes used during the focus groups will be 
consistent with the ``guideline menu'' discussed below.
    Comment Cards: As discussed in the Background section above, 
agencies have been instructed to provide a means to address customer 
complaints. To facilitate this, comment cards may be employed. Comment 
cards, when provided to a customer at the time a product or service is 
provided, offer an excellent means to give the bureaus and offices 
feedback. A comment card should have a limited number of questions and 
an opportunity to comment. These comment cards provide managers and 
service providers with direct, specific, and timely information from 
their customers about new service problems as they crop up, or 
extraordinary performance, that could not be obtained through any other 
means.
    Electronic users may be offered the opportunity to complete a 
comment card via a ``pop-up'' window (or other web-enabled means that 
may be available). The ``pop-up'' window will not appear for every 
user; rather, the users will be randomly selected to receive the 
survey. This practice is widely used in private industry. In other 
instances, the electronic user may be offered the option to self-select 
in answering the electronic comment card.
    Whether using paper or electronic comment cards, the intent is to 
provide a feedback mechanism. The data are not intended to be 
statistically significant. Although questions may include numeric 
scales, those data should be considered only in an anecdotal fashion 
and not reported as a significant measure.
    Remuneration/Incentives: A great deal of the literature related to 
customer satisfaction research recommends that incentives, monetary and 
non-monetary, be used to increase response rates (see D. Dillman 
publications, specifically Mail and Internet Surveys, 2000). Although 
bureaus and offices acting in wholly a regulatory role would not seek 
to provide remuneration to their permittees, bureaus and offices that 
operate in a more service-related mode may find incentives to be both 
helpful and appropriate. Therefore, DOI proposes to handle 
remuneration/incentives on a case-by-case basis as part of the 
expedited OMB review (i.e., the 10-day expedited OMB review). An agency 
may propose non-monetary incentives; such as a discount at an on-site 
book store, a small souvenir, or complimentary access to a facility/
site.
    Topic Areas: The participating bureaus and offices propose to 
survey customers in the following general categories:
     Authorized public land uses (i.e., rights-of-way, land 
management transactions, mining, recreation, oil and gas, grazing, 
wildlife photographers, hunters, and fishers)
     Coal operators
     Contractors/venders
     Disabled persons and groups representing disabled persons
     Educators/researchers
     Environmental groups
     Governments representatives (State, local, and foreign)
     Grant recipients
     Indian Tribes/Alaskan Natives/Native Americans
     Industry groups (i.e., mining, oil and gas)
     Insular governments
     Interested publics/special interest groups (i.e., Friends 
groups for wildlife refuges)
     Law enforcement authorities, custom brokers, and brokers' 
associations
     Local communities
     Private and public land stakeholders (i.e., hunting, 
fishing, farming, banking, legal, real estate representatives, and land 
trust operators)
     Public information center users
     Scientific data users and technical assistance recipients
     State wildlife agencies' representatives
     Taxidermists and falconers
     Technical training recipients
     Trade organizations
     Utilities' representatives
     Visitors/Recreation
     Volunteers (past, present, prospective)
     Zoo, aquarium, and botanical garden stakeholders
    There are 11 topic areas that the participating bureaus and offices 
are proposing to voluntarily obtain information from their customers 
and stakeholders. No one survey will cover all the topic areas; rather, 
this serves as a ``guideline menu'' from which the agencies would 
develop their questions. Example(s) of the types of questions that 
would be asked under each topic are provided. Under the proposed ICR, 
the agencies could use these specific questions or develop questions 
that fit within the generally understood confines of the topic area. 
Questions may be asked in languages other than English, i.e., Spanish, 
where appropriate.
    The surveys could be designed using one of two generally accepted 
modes: (a) A statement for which the respondent uses a scaled answer 
(i.e., strongly agree, strongly disagree, not applicable, etc., based 
on a Lichert Scale) or (b) a question that asks for a specific response 
(i.e., yes/no, demographics, open-ended improvement question, etc.). 
For questions that use the Lichert scale and a preset list of options, 
the data will be reported in a numeric fashion, including average 
response and percent favorable. Open-ended questions will be subjected 
to a content analysis and be reported on accordingly.

    1. Communication/information/education:
    a. Providing consistent and timely information to the public.
    b. Where did you obtain your information about this site?
    c. Making it easy for people to find out about proposed changes.

[[Page 63253]]

    d. Educating people about particular processes.
    e. Providing accurate, detailed and affordable maps and brochures.
    f. Providing useful web site, signs, publications, and exhibits.
    g. Charging an appropriate fee for the information/material 
provided.
    h. The information provided was effective and helpful.
    i. Providing quality web-based information.
    j. Engaging the public in the planning process.
    2. Disability accessibility:
    a. Do you or does someone in your party have a disability?
    b. If yes, how well does the agency make buildings, facilities, and 
trails accessible to people with disabilities?
    c. Accessibility to the programs and activities that address my 
needs.
    3. Facilities:
    a. Maintaining roads and trails.
    b. Maintaining a clean recreation site.
    c. Providing entrance/directional signs to sites and facilities.
    d. Providing a facility that is conducive to meeting specific user 
needs.
    4. Management practices:
    a. Responding to issues and problems in a timely manner.
    b. Providing access to a supervisor to resolve the problem.
    c. Understanding my needs.
    d. If you could make one improvement to XXX service, what would it 
be?
    5. Resource management:
    a. Providing reasonable access to resources.
    b. The extent to which the natural and cultural resources are 
protected.
    c. Getting public input when identifying critical areas for 
conservation.
    d. Preserving water resources and habitat for fish, wildlife, and 
plants.
    6. Rules, regulations, policies:
    a. Ensuring public awareness of rules and regulations.
    b. Ensuring fair and consistent policies for all users.
    c. The rules, regulations, and policies are clear and in plain 
language.
    d. Providing adequate protest and appeal policies to resolve issues 
and disputes.
    e. Adequately enforcing rules and regulations for all users.
    7. Service delivery:
    a. Providing a single point of contact.
    b. The staff I interacted with were courteous and friendly.
    c. The staff I interacted with were knowledgeable about the rules 
and regulations.
    d. The staff I interacted with were able to answer my questions 
about natural, historic, and cultural resources.
    e. The staff listened to and considered my ideas.
    f. The training I received provided the information I needed.
    g. The response was timely.
    8.Technical assistance:
    a. Provides unbiased scientific and technical support products and 
services.
    b. Reflects reasonable pricing.
    c. Quality of the execution of the analysis and interpretation.
    d. Considered alternative interpretations.
    e. Provides useful information.
    9. Program-specific: These questions will reflect the specific 
details of a program that pertain to their customer respondents. The 
questions will be developed to address very specific and/or technical 
issues related to the program. The questions will be geared toward 
gaining a better understanding about how to provide specific products 
and services as well as the priority the public would give to specific 
program objectives; they will not ask the respondents for their 
opinions about policies.
    10. Overall satisfaction:
    a. Everything considered, how would you rate your overall 
satisfaction with the delivery of XXX program or service?
    b. Values my relationship as a customer.
    c. I will contact or visit again for information or services.
    d. I trust XXX agency to do a good job performing XXX mission.
    11. General demographics:
    a. What is your zip code?
    b. How many times have you used this service in the previous 12 
months?
    c. How many people are in your group?
    d. What activities did you participate in?
    e. As part of your recreation in this site/area, approximately how 
much money did you spend in the local community/area (e.g. lodging, 
equipment, food, fuel, maps/books, tours, guides)?
    f. What was your total household income (before taxes) in 2000 
(less than $20,000; $20,000 to $39,999; $40,000 to $59,999; $60,000 to 
$79,999; $80,000 to $99,999; $100,000 to $119,999; $120,000 or more)?
    g. What is the highest level of education you have completed (some 
high school or less; high school graduate or GED; business school, 
trade school, or some college; college graduate; some graduate school; 
masters, Ph.D., or professional degree)?
    h. What is the primary language spoken at home? (i.e., English, 
Spanish)
    i. In what ethnic group would you place yourself (Hispanic/Latino 
or non-Hispanic/Latino)?
    j. In what race would you place yourself (American Indian, Eskimo, 
Aleut; Asian or Pacific Islander; Black or African America; White; 
Native Hawaiian)? Select one or more.
    Uses of Data: Chiefly, these data are being collected to improve 
the service and products that the participating bureaus and offices 
provide to the public. Managers and program specialists use these data 
to identify:
     Service needs of customers
     Strengths and weaknesses of services
     Ideas or suggestions for improvement of services from our 
customers
     Barriers to achieving customer service standards
     Changes to customer service standards
     Baselines to measure change in improving service delivery 
over time
     Improving public trust in government
    They also use this information to support all aspects of planning, 
from buildings, roads, and interpretive exhibits, to technical systems. 
In conducting their management, planning, and monitoring activities, 
managers also use the information to effectively allocate their limited 
personnel and financial resources to the highest priority elements.
    While the information will not be used for regulatory development, 
DOI anticipates that the information obtained could lead to 
reallocation of resources, revisions in certain agency processes and 
policies, and development of guidance related to the agency's customer 
services. Ultimately, these changes should result in improvement in 
services DOI provides to the public and, in turn, the public perception 
of DOI.
    In fulfilling the requirements of GPRA, DOI and all of its bureaus 
and offices have created a Strategic Plan in coordination with their 
respective publics. GPRA requires DOI to annually report on its 
progress toward achieving the goals outlined in the Annual Performance 
Plan. Some of the data collected may be used as the basis or in support 
of specific performance measures.
    Frequency: The frequency varies by survey.
    Estimated Number and Description of Respondents: See attached 
``Table: Customer Types by Participating Bureau/Office'' for list of 
respondents. This table shows the likely groups that would be surveyed 
by each bureau and office but is not intended to limit the bureaus and 
offices to such groups.

[[Page 63254]]

    Estimated Annual Reporting and Recordkeeping ``Hour'' Burden: We 
estimate that there are approximately 120,000 respondents submitting 
120,000 responses (surveys and comment cards) annually. The average 
public reporting burden for a customer survey is estimated to be 15 
minutes per respondent. For comment cards, the average public reporting 
burden is estimated to be 3 minutes per response. Given these 
estimates, DOI anticipates a budget of 18,000 hours per year for these 
proposed collections. We estimate, base on a $15 per hour valuation of 
volunteer time and the projected budget hours, an approximate aggregate 
cost to respondents of $270,000. Burden includes the total time, 
effort, or financial resources expended to generate, maintain, retain, 
or disclose or provide the information, including: (1) Reviewing 
instructions; (2) developing, acquiring, installing, and utilizing 
technology and systems for purposes of collecting, validating, 
verifying, processing, maintaining, disclosing, and providing 
information; (3) adjusting the existing ways to comply with any 
previously applicable instructions and requirements; (4) training 
personnel to respond to a collection of information; (5) searching data 
sources; (6) completing and reviewing the collection of information; 
and (7) transmitting or otherwise disclosing information. Please 
comment on the accuracy of our estimates and how DOI's bureaus and 
offices could minimize the burden of the collection information, 
including the use of automated techniques.
    Estimated Annual Reporting and Recordkeeping ``Non-Hour cost'' 
Burden: We have identified no ``non-hour costs'' burdens.
    Public Disclosure Statement: The PRA provides that a Federal agency 
may not conduct or sponsor, and a person is not required to respond to, 
a collection of information unless it displays a currently valid OMB 
Control Number. Until OMB approves a collection of information, you are 
not obligated to respond.
    Comments: Section 3506(c)(2)(A) requires each agency ``* * * to 
provide notice * * * and otherwise consult with members of the public 
and affected agencies concerning each proposed collection of 
information * * *'' Agencies must specifically solicit comments to: (a) 
Evaluate whether the proposed collection of information is necessary 
for the agency to perform its duties, including whether the information 
is useful; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information; (c) enhance the 
quality, usefulness, and clarity of the information to be collected; 
and (d) minimize the burden on the respondents, including the use of 
automated collection techniques or other forms of information 
technology. Furthermore, we are interested in your comments regarding 
the need for and appropriateness of remuneration/incentives, or other 
suggestions you may have to increase response rates.
    To comply with the public consultation process, on August 8, 2001, 
we published a Federal Register Notice (66 FR 41600) announcing that we 
would submit this ICR to OMB for approval. The notice provided the 
required 60-day comment period. No public comments were received.
    If you wish to comment in response to this notice, send your 
comments directly to the offices listed under the ADDRESSES section of 
this notice. OMB has up to 60 days to approve or disapprove the 
information collection but may respond after 30 days. Therefore, to 
ensure maximum consideration, OMB should receive public comments by 
January 4, 2002.
    Public Comment Policy: Our practice is to make comments, including 
names and home addresses of respondents, available for public review 
during regular business hours. Individual respondents may request that 
we withhold their home address from the record, which we will honor to 
the extent allowable by law. There may be circumstances in which we 
would withhold from the record a respondent's identity, as allowable by 
law. If you, as a commenter, wish us to withhold your name and/or 
address, you must state this prominently as the beginning of your 
comment. However, we will not consider anonymous comments. We will make 
all submissions from organizations or businesses, and from individuals 
identifying themselves as representatives of organizations or 
businesses, available for public inspection in their entirety.
    DOI Information Collection Contact: Office of Planning and 
Performance Management (202) 208-1818.

    Dated: November 13, 2001.
Norma J. Campbell,
Director, Office of Planning and Performance Management.

                                                  Table.--Customer Type by Participating Bureau/Office
--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                    Insular
                                             Description          BIA      BLM      BOR      FWS      Aff      MMS      OAPM     OEP      OSM      USGS
--------------------------------------------------------------------------------------------------------------------------------------------------------
Authorized public land uses..........  ROW; Land Mgmt                x   .......  .......  .......  .......  .......  .......  .......  .......  .......
                                        transactions, min.
Coal operators.......................                           .......  .......  .......  .......  .......  .......  .......  .......       x   .......
Contractors/vendors..................  Concessionaires........       x   .......  .......       x   .......  .......       x   .......  .......  .......
Disabilities.........................                           .......       x   .......       x   .......  .......  .......  .......  .......  .......
Environmental groups.................                           .......       x   .......       x   .......       x   .......  .......  .......       x
Governments..........................  State, local, foreign..       x        x        x        x   .......       x   .......  .......  .......       x
Grant recipients.....................                           .......  .......  .......  .......  .......  .......       x   .......  .......  .......
Indian Tribes/Alaskan villages.......                                x   .......  .......       x   .......  .......  .......  .......       x        x
Industry groups......................                           .......       x        x        x   .......       x        x   .......  .......       x
Insular governments..................                           .......  .......  .......  .......       x   .......  .......  .......  .......  .......
Interested publics...................  Community and specific-  .......  .......       x        x   .......       x   .......  .......       x        x
                                        interest groups.
Law Enforcement......................  Forensics, importers/    .......  .......  .......       x   .......  .......  .......  .......  .......  .......
                                        exporters.
Mining companies.....................                           .......  .......  .......  .......  .......  .......  .......  .......  .......       x
Public information centers...........                           .......       x   .......       x   .......  .......  .......  .......  .......  .......
Scientific data users................  GIS....................  .......  .......  .......       x   .......  .......  .......  .......  .......  .......
State governments....................                                x        x        x        x   .......       x   .......  .......       x        x
State wildlife agencies..............  State biologists.......       x   .......  .......       x   .......  .......  .......  .......  .......  .......
Universities/Educators...............                           .......  .......       x        x   .......       x        x        x   .......  .......

[[Page 63255]]

 
Utilities............................                           .......  .......       x   .......  .......  .......  .......  .......  .......  .......
Visitors/Recreation..................  Visitors to federal      .......       x        x        x   .......  .......  .......  .......  .......  .......
                                        land, bird watcher.
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[FR Doc. 01-30029 Filed 12-4-01; 8:45 am]
BILLING CODE 4310-RK-P