[Federal Register Volume 66, Number 219 (Tuesday, November 13, 2001)]
[Notices]
[Pages 56807-56808]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-28265]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: DoD, Office of the Assistant Secretary of Defense, Command, 
Control, Communication and Intelligence--Defense Security Service.

ACTION: Notice.

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SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Office of the Assistant Secretary of Defense 
for Command, Control, Communication and Intelligence--announces a 
proposed new public information collection and seeks public comment on 
the provisions thereof. Comments are invited on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by January 
14, 2001.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Defense Security Service 
(DSS), Planning & Programming, ATTN: Ms. Stephanie Greene, Alexandria, 
VA 22314-1651.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call DSS, Planning & Programming at (703) 325-4718.
    Title and OMB Number: Defense Security Service Customer 
Satisfaction

[[Page 56808]]

Survey; OMB No. 0704-[To Be Determined].
    Needs and Uses: The purpose of the information collection 
requirement is to obtain information to ascertain the level of 
satisfaction private sector industrial and federal users have with the 
products and services DSS provides. This survey is necessary to meet 
the requirements of the FY2000-2003 Defense Management Council (DMC) 
Performance Contract. The DMC Performance Contract requires the Defense 
Security Service (DSS) to develop and administer customer satisfaction 
surveys for each of its three primary business areas: the Personnel 
Security Investigations Program (PSI), the Industrial Security Program 
(ISP), and the Security Education and Training Program. DSS is also in 
the process of implementing the Government Performance and Results Act 
(GPRA) based initiatives, as recommended by GAO, which involves the 
development of performance measures and metrics as a way to identify 
and evaluate program outcomes. A key indicator of Agency and program 
performance is customer satisfaction. Thus, DSS is also conducting this 
survey to support the GPRA implementation process. Information obtained 
through this collection will be used for the agency's will be used for 
the agency's planning and programming processes. Survey will 
administered on-line via the Internet. Information will be collected 
and analyzed by the Hay Group.
    Affected Public: Private Sector cleared DoD Contractor facilities.
    Annual Burden Hours: 2,500 (~2,080 private sector and ~420 Federal 
& DoD).
    Number of Respondents: 6,000 (5,000 private sector and 1,000 
Federal & DoD).
    Responses per Respondents: 1.
    Average Burden per Response: 25 minutes.
    Frequency: Biennial.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    Respondents are private industry and federal users of DSS products 
and services and who have direct contact with DSS personnel. The new 
DSS form records customer perceptions of the level of the quality, 
usefulness and professionalism of the goods and services delivered. The 
information, which will be collected electronically, will be used for 
agency and program level planning, programming and budgeting decisions 
as well as to comply with DoD's Defense Management Counsel, GPRA, and 
GAO requirements. If the information is not collected, DSS will be 
missing vital information necessary to plan, program and respond to 
customer's and DoD's needs well.

    Dated: November 5, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-28265 Filed 11-9-01; 8:45 am]
BILLING CODE 5001-08-M