[Federal Register Volume 66, Number 186 (Tuesday, September 25, 2001)]
[Notices]
[Pages 49061-49062]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-23932]


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DEPARTMENT OF TRANSPORTATION

Federal Highway Administration

[Docket No. FHWA-2001-10649]


Agency Information Collection Activities; Request for Comments; 
Clearance of a New Information Collection; Customer Satisfaction 
Surveys

AGENCY: Federal Highway Administration (FHWA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: The FHWA invites public comments about our intention to 
request the Office of Management and Budget's (OMB) approval for a new 
information collection that involves generic customer satisfaction 
surveys. We are required to publish this notice in the Federal Register 
by the Paperwork Reduction Act of 1995.

[[Page 49062]]


DATES: Please submit comments by November 26, 2001.

ADDRESSES: You may mail or hand deliver comments to the U.S. Department 
of Transportation, Dockets Management Facility, Room PL-401, 400 
Seventh Street, SW., Washington, DC 20590; telefax comments to 202/493-
2251; or submit electronically at http://dmses.dot.gov/submit. All 
comments should include the docket number in this notice's heading. All 
comments may be examined and copied at the above address from 9 a.m. to 
5 p.m., Monday through Friday, except Federal holidays. If you desire a 
receipt you must include a self-addressed stamped envelope or postcard 
or, if you submit your comments electronically, you may print the 
acknowledgment page.

FOR FURTHER INFORMATION CONTACT: Mr. Ronald Marshall, 202-366-9393, 
Corporate Management, Federal Highway Administration, Department of 
Transportation, 400 Seventh Street, S.W., Washington, DC 20590. Office 
hours are from 7:30 a.m. to 5:00 p.m., Monday through Friday, except 
Federal holidays.

SUPPLEMENTARY INFORMATION:
    Title: Customer Satisfaction Surveys.
    OMB Control No: 2125-New.
    Background: Executive Order 12862, ``Setting Customer Service 
Standards'' requires that Federal agencies provide the highest quality 
service to our customers by identifying them and determining what they 
think about our services and products. The surveys covered in this 
request for a generic clearance will provide the FHWA a means to gather 
this data directly from our customers. The information obtained from 
the surveys will be used to assist in evaluating service delivery and 
processes. The responses to the surveys will be voluntary and will not 
involve information that is required by regulations. There will be no 
direct costs to the respondents other than their time. The FHWA plans 
to provide an electronic means for responding to the majority of the 
surveys via the World Wide Web.
    Respondents: State and local governments, highway industry 
organizations, general public.
    Frequency: Generally, annually.
    Estimated Total Annual Burden Hours: The burden hours per response 
will vary with each survey; however, we estimate an average burden of 
20 minutes for each survey. We estimate that FHWA will survey an 
average of 15,000 respondents annually. Therefore, the total annual 
estimate is 5,000 burden hours.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the FHWA's performance; (2) the accuracy of 
the estimated burdens; (3) ways for the FHWA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burdens could be minimized, including use of electronic technology, 
without reducing the quality of the collected information. The agency 
will summarize and/or include your comments in the request for OMB's 
clearance of this information collection.
    Electronic Access: Internet users may access all comments received 
by the U.S. DOT Dockets, Room PL-401, by using the universal resource 
locator (URL): http://dms.dot.gov. It is available 24 hours each day, 
365 days each year. Please follow the instructions online for more 
information and help. An electronic copy of this document may be 
downloaded using a modem and suitable communications software from the 
Government Printing Office Electronic Bulletin Board Service at 
telephone number 202-512-1661. Internet users may reach the Federal 
Register's home page at http://www.nara.gov/fedreg and the Government 
Printing Office's database at http://www.access.gpo.gov/nara.

    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1.48.

    Issued on: September 19, 2001.
James R. Kabel,
Chief, Management Programs and Analysis Division.
[FR Doc. 01-23932 Filed 9-24-01; 8:45 am]
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