[Federal Register Volume 66, Number 184 (Friday, September 21, 2001)]
[Notices]
[Page 48684]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-23697]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES


Statement of Organization, Functions and Delegations of Authority

Program Support Center

    Part P (Program Support Center) of the Statement of Organization, 
Functions and Delegations of Authority for the Department of Health and 
Human Services (HHS), (60 FR 51480, October 2, 1995 as amended most 
recently at 66 FR 35981 dated July 10, 2001) is amended to reflect 
changes in Chapter PA within Part P, Program Support Center (PSC), HHS. 
The PSC is renaming the Office of Marketing to reflect program 
priorities.

Program Support Center

    Under Part P, Section P-20, Functions, change the following:
    Under Chapter PA, Office of the Director (PA), delete the title and 
functional statement for the Office of Marketing (PAC) and substitute 
the following:

Office of Customer Relations (PAC)

    (1) Provides an overall customer relations program for the PSC to 
advocate, cultivate and evaluate the delivery of products and services 
on a fee-for-service basis to current and potential customers within 
and external to HHS; (2) develops resources to support and enhance the 
communications and promotion of PSC services including presentations, 
brochures, videos, etc., and detailed technical descriptions of our 
products and services; (3) develops, directs and evaluates strategic 
promotional plans to add to the overall customer base and enhance the 
visibility, credibility and utility of the PSC; (4) designs and 
conducts customer satisfaction surveys and research projects to 
determine customer attitudes and determine if PSC services and products 
are meeting customer requirements and expectations; (5) coordinates and 
implements HHS policies and procedures regarding the Privacy Act of 
1974 and the Paperwork Reduction Act of 1995 for the PSC; (6) 
coordinates the PSC-wide policy and procedures system utilizing the PSC 
Intranet; and (7) operates and monitors the PSC Internet and Intranet 
Web sites.

    Dated: September 14, 2001.
Curtis L. Coy,
Director, Program Support Center.
[FR Doc. 01-23697 Filed 9-20-01; 8:45 am]
BILLING CODE 4168-17-M