[Federal Register Volume 66, Number 122 (Monday, June 25, 2001)]
[Notices]
[Page 33665]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-15788]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection: Comment Request

AGENCY: Office of the Under Secretary of Defense (Personnel and 
Readiness).

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of the Under Secretary of Defense (Personnel 
and Readiness) announces the following proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by August 
24, 2001.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Office of System 
Accountability, Attn: Dr. Janet Rope, Department of Defense Education 
Activity, 4040 N. Fairfax Drive, Arlington, VA 22003.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call the Office of System Accountability at (703) 696-4471.
    Title and OMB Control Number: DoDEA Customer Satisfaction Survey 
for Parents and Students, OMB Control Number [to be determined].
    Needs and Uses: The DoDEA Customer Satisfaction Survey is a tool 
used to measure the satisfaction level of parents, students, and 
teachers with the programs and services provided by the DoD Education 
Activity (DoDEA), in order to meet DoD Reform Initiative Directive #23: 
Defense Agency Performance Contracts which states: ``The Directors of 
the specified Agencies and Field Activities will submit a performance 
contract covering the period of the Future Years Defense Plan (FYDP) FY 
2000 through FY 2005. Each performance contract shall include measures 
of customer satisfaction with the goods and services provided by the 
Agency or Field Activity, including the timeliness of deliveries of 
products and services''.
    Affected Public: Individuals or households.
    Annual Burden Hours: 21,125 hours.
    Number of Respondents: 169,000.
    Responses per Respondent: 1.
    Average Burden per Response: 15 minutes.
    Frequency: Biennially.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    The DoDEA Customer Satisfaction Survey is a tool used to measure 
the satisfaction level of parents, students, and teachers with the 
programs and services provided by the DoD Education Activity (DoDEA), 
in order to meet DoD Reform Initiative Directive #23: Defense Agency 
Performance Contracts which states: ``The Directors of the specified 
Agencies and Field Activities will submit a performance contract 
covering the period of the Future Years Defense Plan (FYDP) FY 2000 
through FY 2005. Each performance contract shall include measures of 
customer satisfaction with the goods and services provided by the 
Agency or Field Activity, including the timeliness of deliveries of 
products and services''.
    The DoDEA Customer Satisfaction Survey will be administered to all 
parents and teachers within the DoDEA school system, as well as 
students in grades 4-12. The survey is completely voluntary and will be 
administered through an on-line, web-based technology. The survey 
questions were adapted from the Phi Delta Kappa/Gallup Poll of the 
Public's Attitudes Toward Schools in order to have national comparison 
data. Some questions were altered slightly so that the wording more 
closely matched the DoDEA experience, however, any alterations should 
not affect the interpretation and comparison to the national data. The 
survey will give parents, students and teachers an opportunity to 
comment on their level of satisfaction with programmatic issues related 
to DoD schools. Some of the topics included on the survey are 
curriculum, communication, and technology. The surveys will be 
administered biennially.
    The information derived from this survey will be used in the 
improvement planning efforts at all levels throughout DoDEA. Schools, 
districts and areas will use the results to gain insight into the 
satisfaction levels of their parents, students, and teachers which will 
be one of many measures used for further planning of programs and 
services offered to DoDEA's students. DoDEA system results will be used 
to monitor the strategic plan as well as be a part of the Director's 
performance contract with the DoD.

    June 18, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-15788 Filed 6-22-01; 8:45 am]
BILLING CODE 5001-08-M