[Federal Register Volume 66, Number 75 (Wednesday, April 18, 2001)]
[Notices]
[Pages 19921-19922]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-9540]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Title and OMB Number: Customer Satisfaction Surveys--Generic; OMB 
Number 0730-0003.
    Type of Request: Revision.
    Number of Respondents: 15,000.
    Responses Per Respondent: 1.
    Annual Responses: 15,000.
    Average Burden Per Response: 8 minutes.
    Annual Burden Hours: 2,000.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services that customers of the 
Defense Finance and Accounting Service (DFAS) want and expect, as well 
as their satisfaction with existing services. DFAS will conduct a 
variety of activities to include, but not necessarily limited to 
customer satisfaction surveys, transaction based telephone interviews,

[[Page 19922]]

Interactive Voice Response Systems telephonic surveys, etc. The 
information collected provides information about customer perceptions 
and can help identify agency operations that need quality improvement, 
provide early detection of process or systems problems, and focus 
attention on areas where customer service and functional training or 
changes in existing operations will improve service delivery.
    Affected Public: Individuals or Households; Business or Other For-
Profit; Not-For-Profit Institutions; State, Local or Tribal Government.
    Frequency: On Occasion.
    Respondents's Obligation: Voluntary.
    OMB Desk Officer: Mr. Edward C. Springer.
    Written comments and recommendations on the proposed information 
collection should be sent to Mr. Springer at the Office of Management 
and Budget, Desk Officer for DOD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    DoD Clearance Officer: Mr. Robert Cushing.
    Written request for copies of the information collection proposal 
should be sent to Mr. Cushing, WHS/DIOR, 1215, Jefferson Davis Highway, 
Suite 1204, Arlington, VA 22202-4302.

    Dated: April 11, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-9540 Filed 4-17-01; 8:45 am]
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