[Federal Register Volume 66, Number 65 (Wednesday, April 4, 2001)]
[Notices]
[Page 17868]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-8203]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Department of Defense, Office of the Under Secretary of Defense 
(Acquisition, Technology, and Logistics)/Defense Technical Information 
Center.

ACTION: Notice.

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    In compliance with section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Defense Technical Information Center (DTIC), announces 
the proposed extension of a currently approved collection and seeks 
public comment on the provisions thereof. Comments are invited on: (a) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by June 4, 
2001.

ADDRESSES: Interested parties should submit written comments and 
recommendations on the proposed information collection to: Defense 
Technical Information Center, ATTN: DTIC-B, 8725 John J. Kingman Road, 
Suite 0944, Fort Belvoir, VA 22060-6218; E-mail comments submitted via 
the Internet should be addressed to: [email protected].

FOR FURTHER INFORMATION CONTACT: To request further information on this 
proposed information collection, or to obtain a copy of the proposal 
and associated collection instrument, please write to the above address 
or call Mr. Rex Ridenhower at (703) 767-8210.
    Title, Associated Form, and OMB Number: Customer Satisfaction 
Survey, Generic Clearance, OMB Control Number 0704-0403.
    Needs and Uses: The information collection is necessary to provide 
the Defense Technical Information Center (DTIC) with satisfaction data 
about the timeliness, use, and quality of its products and services in 
order to establish a customer satisfaction baseline; assist in 
determining appropriate modifications to current products and services; 
and contribute to DTIC's product development efforts. It will allow 
DTIC to compile customer data which does not currently exist.
    Information gathered from discussions with customers is maintained 
in various nondigital formats but is not considered to be quantifiable 
in terms of customer satisfaction factors because of its anecdotal 
nature. Because DTIC offers 23 products and services to approximately 
3,700 registered users, no cheaper method exists to collect this data 
other than a survey instrument. These surveys are required to implement 
Executive Order 12862, ``Setting Customer Service Standards.'' 
Respondents are DTIC registered users who are Department of Defense 
contractors and potential contractors; U.S. Government organizations 
and their contractors; and participants in the Small Business 
Innovation Research/Small Business, Technology Transfer, Historically 
Black Colleges and Universities, and University Research Support 
programs.
    Affected Public: Business or Other For-Profit; Not-For Profit 
Institutions.
    Number of Annual Respondents: 1,383.
    Annual Responses To Respondent: 2.
    Annual Responses: 2,766.
    Average Burden per Response: 10 Minutes.
    Annual Burden Hours: 474.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    Respondents are registered DTIC users who provide valuable usage 
and satisfaction data for products, services and customer care. The 
data collected is critical to enhancing the utility and quality of 
existing products and services and improving the delivery of customer 
care. If the data is not collected, senior agency managers will not 
have the information necessary to develop, enhance and or reengineer 
products, services, and processes from the customer's perspective.

    Dated: March 28, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-8203 Filed 4-3-01; 8:45 am]
BILLING CODE 5001-10-M