[Federal Register Volume 66, Number 52 (Friday, March 16, 2001)]
[Notices]
[Page 15261]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-6515]


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FEDERAL EMERGENCY MANAGEMENT AGENCY


Agency Information Collection Activities: Proposed Collection; 
Comment Request

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on proposed information collection. In accordance with the 
Paperwork Reduction Act of 1995 (U.S.C. 3506(c)(2)(A)), this notice 
seeks comments concerning a voluntary customer satisfaction survey of 
individuals, Federal, State, and Local officials who receive products 
and services from the Chemical Stockpile Emergency Preparedness Program 
(CSEPP).

SUPPLEMENTARY INFORMATION: In order to carry out the principle of 
performance-based management mandated by the Government Performance and 
Results Act of 1993 (GPRA), CSEPP will measure and benchmark five 
national performance indicators as stated in the program's strategic 
plan. Data collected from this survey will be used to set performance 
goals and establish a quantitative baseline to monitor program 
effectiveness and customer satisfaction.

Collection of Information

    Title: CSEPP Program Evaluation and Customer Satisfaction Baseline 
Survey.
    Type of Information Collection: New Collection.
    Abstract: Consistent with a performance-based management approach 
required by GPRA, CSEPP will collect data from federal, state, and 
local governments to measure program effectiveness and establish a 
quantitative baseline for customer satisfaction with existing products 
and services. Findings from the data will be used to set performance 
goals and customer service standards, while providing benchmarks for 
program monitoring and evaluation.
    Affected Public: Federal, State, and Local Governments.
    Estimated Total Annual Burden Hours: 420 Hours.

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                                                         Number of   Frequency of    Hours per    Annual burden
                                                       respondents*    response      response    hours  (A x B x
                                                            (A)           (B)           (C)             C)
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Surveys, pre-survey and pilot testing:
    FY 2001..........................................          185             1           .50           ** 140
    FY 2002..........................................          185             1           .50           ** 140
    FY 2003..........................................          185             1           .50           ** 140
                                                      ----------------------------------------------------------
      Total..........................................          555                         .50              420
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* External respondents only.    * *Includes 47 hours of pre survey activities.

    Estimated Cost: $26,860.00 ($25,900.00, Written surveys to include 
postage, printing, supplies, personnel, contractor support; $960.00, 
Phone follow-ups to include phone charges, training, and personnel; 
$0.00. Computer surveys to include software).
    Comments: Written comments are solicited to (a) evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used: (c) enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) minimize the burden of the collection of information on those who 
are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses. Comments should be received within 60 days of 
the date of this notice.

ADDRESSES: Interested persons should submit written comments to Muriel 
Anderson, Chief, Records Management Branch, Federal Emergency 
Management Agency, 500 C Street, SW, Room 316, Washington, DC 20472.

FOR FURTHER INFORMATION CONTACT: Sylvia U. Correa, Surveys Manager, 
Federal Emergency Management Agency, (202) 646-4247 or email 
[email protected]. For copies of the proposed collection of 
information, contact Muriel Anderson at (202) 646-2625 or by facsimile 
number (202) 646-3524 or by email [email protected].

    Dated: March 9, 2001.
Reginald Trujillo,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 01-6515 Filed 3-15-01; 8:45 am]
BILLING CODE 6718-01-P