[Federal Register Volume 66, Number 44 (Tuesday, March 6, 2001)]
[Notices]
[Page 13507]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-5383]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Title and OMB Number: Interactive Customer Evaluation System (ICE); 
OMB Number 0704-[To Be Determined].
    Type of Request: New Collection.
    Number of Respondents: 2,880.
    Responses Per Respondent: 1.
    Annual Responses: 2,880.
    Average Burden Per Response: 3 minutes.
    Annual Burden Hours: 144.
    Needs and Uses: Members of the public who respond to this 
interactive customer evaluation system are authorized customers and 
have been provided a service through DoD customer service 
organizations. They have the opportunity to give automated feedback to 
the service provider on the quality of their experience and their 
satisfaction level. Customers also have the opportunity to provide any 
comments that might be beneficial in improving the process and in turn 
service to the customer. This is a management tool for improving 
customer services.
    Affected Public: Individuals or Households; Business or Other For-
Profit.
    Frequency: On Occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Mr. Edward C. Springer. Written comments and 
recommendations on the proposed information collection should be sent 
to Mr. Springer at the Office of Management and Budget, Desk Officer 
for DoD, Room 10236, New Executive Office Building, Washington, DC 
20503.
    DOD Clearance Officer: Mr. Robert Cushing. Written requests for 
copies of the information collection proposal should be sent to Mr. 
Cushing, WHS/DIOR, 1215 Jefferson Davis Highway, Suite 1204, Arlington, 
VA 22202-4302.

    Dated: February 27, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-5383 Filed 3-5-01; 8:45 am]
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