[Federal Register Volume 66, Number 30 (Tuesday, February 13, 2001)]
[Notices]
[Pages 10024-10025]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-3607]
[[Page 10024]]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB Review; Comment Request; Evaluation of User
Satisfaction With NIH Internet Sites
SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork
Reduction Act of 1995, the National Institutes of Health (NIH) has
submitted to the Office of Management and Budget (OMB) a request to
review and approve the information collection listed below. This
proposed information collection was previously published in the Federal
Register on March 6, 2000, in Volume 65, No. 44, pages 11787-11788,
under the title ``Request for Generic Clearance to Collect Customer
Survey Data Pertaining to NIH Internet Sites,'' and allowed 60 days for
public comment. No public comments were received. The purpose of this
notice is to allow an additional 30 days for public comment. The NIH
may not conduct or sponsor, and the respondent is not required to
respond to, an information collection that has been extended, revised,
or implemented after October 1, 1995, unless it displays a currently
valid OMB control number.
Proposed Collection
Title: Evaluation of User Satisfaction with NIH Internet Sites.
Type of Information Collection Request: New. Need and Use of
Information Collection: Executive Order 12862 directs agencies that
provide significant services directly to the public to survey customers
to determine the kind and quality of services they want and their level
of satisfaction with existing services. With this submission, the NIH,
Office of Communications and Public Liaison, seeks to obtain OMB's
generic approval to conduct customer satisfaction surveys. Since the
late 1980's, the NIH has seized the opportunity to disseminate
information and materials via the Internet. Today, rapid technological
changes of the WWW warrant on-going constituent and resource analysis.
With survey information, the NIH is enabled to serve, and respond to,
the ever-changing demand by the public. The `public' includes
individuals (such as patients, educators, students, etc.) and
interested communities (such as national or local organizations/
institutions) and business. Survey information will augment current Web
content, delivery, and design research which is used to understand the
Web user, and more specifically, the NIH user community. Primary
objectives are to (1) Classify NIH Internet users; (2) summarize and
better understand customer needs; and (3) quantify the effectiveness/
efficiency of current tools and delivery. Overall, the Institutes,
Centers, and Offices of the NIH will use the survey results to identify
strengths and weaknesses in current Internet strategies. Findings will
help to (1) Understand user community and how to better serve Internet
users; (2) discover areas requiring improvement in either content or
delivery; (3) realize how to align Web offerings with identified user
need(s); and (4) explore methods to offer and deliver information with
efficacy and equity. Frequency of Response: Annual [As needed on an on-
going and, possibly, concurrent basis (by Institute, Center, or
Office)]. Affected Public: Users of the Internet. Primarily, this is an
individual at their place(s) of access including, but not limited to,
home or/and work environments. Type of Respondents: Public users of the
NIH Internet site, www.nih.gov, which may include organizations,
medical researchers, physicians and other health care providers,
librarians, students, as well as individuals of the general public.
Estimated Number of Respondents: 104,000. Number of Respondents Per
Respondent: 1. Average Burden Hours Per Response: 0.084. Burden Hours
Requested: 8684. Total annualized cost to respondents is estimated at
$116,105. There are also no capital costs, operating costs and/or
maintenance costs to report.
Survey Title: Web Customer Satisfaction Survey--Annual Reporting Burden 1
[Web-based; Required for Federal Register requests under PRA, Paperwork Reduction Act.]
----------------------------------------------------------------------------------------------------------------
Avg. burden
No. Frequency per Burden
Survey area respondents of response response hours
(hours)
----------------------------------------------------------------------------------------------------------------
NIH Organization-wide (1 entity)............................ 4,000 334
Overall customer satisfaction........................... 2,000 1 0.1002 200
Specific indicator: Top-level/Entry pages............... 1,000 1 0.0668 67
Specific indicator: Tools and initiatives............... 1,000 1 0.0668 67
Individual Institute/Office................................. 100,000 8,350
Overall customer satisfaction........................... 50,000 1 0.1002 5,010
Specific indicator: Top-level/Entry pages............... 25,000 1 0.0668 1,670
Specific indicator: Tools and initiatives............... 25,000 1 0.0668 1,670
---------------------------------------------------
Total............................................. 104,000 0.084 8,684
----------------------------------------------------------------------------------------------------------------
1 Survey research firm, MediaMetrics, indicated 1,264,000 unique visitors to NIH sites in Dec, 1999. If fully
implemented, an average month would survey 8,600 users (less than 0.007 of total average unique visitors to
NIH sites).
Request for Comments
Written comments and/or suggestions from the public and affected
agencies are invited on one or more of the following points: (1)
Whether the proposed collection of information is necessary for the
proper performance of the function of the agency, including whether the
information will have practical utility; (2) The accuracy of the
agency's estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions
used; (3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and (4) Ways to minimize the burden of the
collection of information on those who are to respond, including the
use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
FOR FURTHER INFORMATION CONTACT: To request additional information on
the proposed collection of information contact: Dennis Rodrigues, NIH
Office of Communications and Public Liaison, 9000 Rockville Pike, Bldg.
31, Rm. 2B03, Bethesda, Maryland 20892-2094,
[[Page 10025]]
or call non toll-free at (301) 435-2932. You may also e-mail your
request to [email protected].
Comments Due Date
Comments regarding this information collection are best assured of
having their full effect if received within 30 days of the date of this
publication.
Dated: February 1, 2001.
Anne Thomas,
Assoc. Director, Office of Communications and Public Liaison, National
Institutes of Health.
[FR Doc. 01-3607 Filed 2-12-01; 8:45 am]
BILLING CODE 4140-01-P