[Federal Register Volume 65, Number 243 (Monday, December 18, 2000)]
[Notices]
[Page 79074]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-32065]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Automation of Paper Comment Cards

AGENCY: Office of Administration and Management, DoD.

ACTION:  Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of Administration and Management announces the 
proposed public information collection and seeks public comment on the 
provisions thereof. Comments are invited on: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimate of 
the burden of the proposed information collection; (c) ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (d) ways to minimize the burden of the information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by February 
16, 2001.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Office of Administration 
and Management/Quality Management Office, ATTN: Ms. Joyce Mussey, 1777 
N. Kent St. Suite 14038, Arlington, VA 22209.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call Office of Administration and Management/Quality Management 
Office (703) 588-8142.
    Title and OMB Number: Interactive Customer Evaluation System, 
Customer Comment Cards: OMB Number 0704-[To be Determined].
    Needs and Uses: The Interactive Customer Evaluation System 
automates and (eventually) eliminates the current manual paper comment 
cards, which exist at various customer service locations throughout the 
Department of Defense.
    Affected Public: Individuals or households; business or other for-
profit.
    Annual Burden Hours: 144.
    Number of Respondents: 2880.
    Responses per Respondent: 1.
    Average Burden Per Response: 3 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    Members of the public who respond on these automated comment cards 
are authorized customers and have been provided a service through DoD 
customer service organizations. They have the opportunity to give 
automated feedback to the service provider on the quality of their 
experience and their satisfaction level. They also have the opportunity 
to provide any comments that might be beneficial in improving the 
process and in turn the service to the customer. This is a management 
tool for improving customer services.

    Dated: December 11, 2000.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 00-32065 Filed 12-15-00 8:45 am]
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