[Federal Register Volume 65, Number 213 (Thursday, November 2, 2000)]
[Notices]
[Pages 65902-65903]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-28075]


-----------------------------------------------------------------------

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0570]


Agency Information Collection Activities Under OMB Review

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C., 3501 et seq.), this notice announces that the Veterans 
Health Administration (VHA), Department of Veterans Affairs, has 
submitted the collection of information abstracted below to the Office 
of Management and Budget (OMB) for review and comment. The PRA 
submission describes the nature of the information collection and its 
expected cost and burden; it includes the actual data collection 
instrument.

DATES: Comments must be submitted on or before December 4, 2000.

FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT: Denise 
McLamb, Information Management Service (045A4), Department of Veterans 
Affairs, 810 Vermont Avenue, NW, Washington, DC 20420, (202) 273-8030 
or FAX (202) 273-5981. Please refer to ``OMB Control No. 2900-0570.''

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Veterans Health Administration 
Customer Satisfaction Surveys.
    OMB Control Number: 2900-0570.
    Type of Review: Extension of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. VHA uses 
customer satisfaction surveys to gauge customer perceptions of VA 
services as well as customer expectations and desires. The results of 
these information collections lead to improvements in the quality of 
VHA service delivery by helping to shape the direction and focus of 
specific programs and services. The Federal Register Notice with a 60-
day comment period soliciting comments on this collection of 
information was published on July 17, 2000, at pages 44096 and 44097.
    Affected Public: Individuals or households.

Listing of Survey Activities

I. Special Emphasis Programs

    The following list of activities is a compendium of customer 
satisfaction survey plans by VHA. Different special emphasis programs 
will be surveyed annually; however, program selections have not been 
made for FYs 2001-2003. Burden hours for the out-years are based on FY 
2000 estimates.

----------------------------------------------------------------------------------------------------------------
                                                          Estimated
                Year                     Number of      annual burden                   Frequency
                                        respondents       (in hours)
----------------------------------------------------------------------------------------------------------------
2001................................          10,000            2,500   Annually.
2002................................          10,000            2,500   Annually.
2003................................          10,000            2,500   Annually.
----------------------------------------------------------------------------------------------------------------

II. Local Facilities Surveys

----------------------------------------------------------------------------------------------------------------
                                                          Estimated
                Year                     Number of      annual burden                   Frequency
                                        respondents       (in hours)
----------------------------------------------------------------------------------------------------------------
2001................................         120,000           20,000   Annually.
2002................................         120,000           20,000   Annually.
2003................................         120,000           20,000   Annually.
----------------------------------------------------------------------------------------------------------------


[[Page 65903]]

    Most customer satisfaction surveys will be recurring so that VHA 
can create ongoing measures of performance and to determine how well 
the Agency meets customer service standards. Each collection of 
information will consist of the minimum amount of information necessary 
to determine customer needs and to evaluate VHA's performance. VHA 
expects to distribute written surveys with a total annual burden of 
approximately 22,500 hours in FYs 2001, 2002, and 2003.
    Send comments and recommendations concerning any aspect of the 
information collection to VA's Desk Officer, OMB Human Resources and 
Housing Branch, New Executive Office Building, Room 10235, Washington, 
DC 20503 (202) 395-7613. Please refer to ``OMB Control No. 2900-0570'' 
in any correspondence.

    Dated: September 25, 2000.

    By direction of the Acting Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 00-28075 Filed 11-1-00; 8:45 am]
BILLING CODE 8320-01-M