[Federal Register Volume 65, Number 149 (Wednesday, August 2, 2000)]
[Notices]
[Pages 47511-47512]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-19467]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Proposed Collection; 
Comment Request

In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction Act 
of 1995 concerning opportunity for public comment on proposed 
collections of information, the Substance Abuse and Mental Health 
Services Administration will publish periodic summaries of proposed 
projects. To request more information on the proposed projects or to 
obtain a copy of the information collection plans, call the SAMHSA 
Reports Clearance Officer on (301) 443-7978.
Comments are invited on: (a) Whether the proposed collections of 
information are necessary for the proper performance of the functions 
of the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology.
    Proposed Project: Customer Satisfaction Surveys Among Recipients of 
CSAT Knowledge Application Program Products and Services--The Center 
for Substance Abuse Treatment (CSAT) in the Substance Abuse and Mental 
Health Services Administration is proposing a series of customer 
satisfaction surveys in support of objectives identified in its 
Government Performance and Results Act Strategic Plan. These surveys 
will measure the satisfaction of substance abuse services professionals 
with products and services that are part of CSAT's Knowledge 
Application programs. These programs provide training, technical 
assistance, and information products to promote the use of the best 
treatment strategies among substance abuse treatment professionals. 
Information products may also be distributed to other persons who are 
involved in substance abuse treatment.
    Trainees include over 12,000 addictions treatment and public 
health/mental health personnel. Technical assistance is provided to 
state substance abuse agencies, academic institutions, community-based 
organizations and managed-care organizations.
    Information products include pamphlets, newsletters, and fact 
sheets. These products may be sent on request or may be distributed on 
a periodic basis.
    The proposed survey efforts are primarily focused on measuring the 
satisfaction of the various professionals receiving these products and 
services, as well as determining related outcomes such as sharing or 
using the knowledge. Substance abuse treatment professionals receiving 
training or participating in technical assistance events that are at 
least a half day in length will receive a brief survey to assess 
expectations for the event and satisfaction with the outcomes. 
Participants will also be

[[Page 47512]]

given an opportunity to complete a follow-up form at an appropriate 
interval after the session. This follow-up will again assess 
satisfaction with the training or technical assistance and will also 
ask two questions concerning the impact of the information in terms of 
sharing it with other appropriate professionals and using it in its 
appropriate manner. All qualifying training and technical assistance 
will target the complete attending population for the event survey. For 
technical assistance that includes grantee meetings only the follow-up 
survey will be distributed. For large events the follow-up survey may 
be administered to a sample of participants. For information products, 
requested information will include a feedback card to be returned once 
the product has been received and examined. For information products 
routinely sent to a subscription list, a sample will be drawn and a 
feedback form distributed to that sample. The list approach will be 
used on major information products only.
    Annual burden estimates are contained in the following table. 
Numbers are approximate and represent maximums.

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                                                               Estimated     Average                  Estimated
                                                                maximum      burden/     Responses      annual
                 Type of product or service                    number of     response       per         burden
                                                              respondents    (hours)     respondent    (hours)
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Training:
    at the event............................................       12,000         .167            1        2,004
    followup................................................        6,000         .167            1        1,002
Technical assistance attendees:
    at the event............................................        2,000         .167            1          334
    followup................................................        1,000         .167            1          167
Grantees (meetings).........................................          200         .167            1          334
Requested information products..............................        5,000         .167            1          835
Subscription/list based products............................        5,000         .167            1          835
                                                             ---------------------------------------------------
      Total.................................................       24,200  ...........  ...........        5,511
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    Send comments to Nancy Pearce, SAMHSA Reports Clearance Officer, 
Room 16-105, Parklawn Building, 5600 Fishers Lane, Rockville, MD 20857. 
Written comments should be received within 60 days of this notice.

    Dated: July 21, 2000
Richard Kopanda,
Executive Officer, SAMHSA.
[FR Doc. 00-19467 Filed 8-1-00; 8:45 am]
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