[Federal Register Volume 65, Number 115 (Wednesday, June 14, 2000)]
[Notices]
[Pages 37396-37397]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-14956]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review: Comment Request: National Institute of 
Diabetes and Digestive and Kidney Diseases Information Clearinghouses 
Customer Satisfaction Survey

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Institute of Diabetes and Digestive 
and Kidney Diseases (NIDDK), the National Institutes of Health (NIH), 
has submitted to the Office of Management and Budget (OMB) a request to 
review and approve the information collection listed below. This 
proposed information collection was previously published in the Federal 
Register on January 19, 2000, pages 2967-1968 and allowed 60 days for 
public comment. No public comments were received. The purpose of this 
notice is to allow an additional 30 days for public comment. The 
National Institutes of Health may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.

Proposed Collection

    Title: NIDDK Information Clearinghouses Customer Satisfaction 
Survey. Type of Information Request: NEW. Need and Use of Information 
Collection: NIDDK will conduct a survey to evaluate the efficiency and 
effectiveness of services provided its three information 
clearinghouses: National Diabetes Information Clearinghouse, National 
Digestive Diseases Information Clearinghouse, National Kidney and 
Urologic Diseases Information Clearinghouse. The survey responds to 
Executive Order 12862, ``Setting Customer Services Standards,'' which 
requires agencies and departments to identify and ``survey their 
customers to determine the kind and quality of service they want and 
their level of satisfaction with existing service.'' Frequency of 
Response: On occasion. Affected Public: Individuals or households; 
clinics or doctor's offices. Type of Respondents: Physicians, nurses, 
patients, family.
    The annual reporting burden is as follows: Estimated Number of 
Respondents: 12,000; Estimated Number of Responses per Respondent: 1; 
Estimated Average Burden Hours Per Response: 0.1671; and Estimated 
Total Annual Burden Hours Requested: 2,000.

[[Page 37397]]

The annualized cost to respondents is estimated at $39,000. There are 
no Capital Costs to report. There are no Operating or Maintenance Costs 
to report.

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                                                                                     Estimated       Estimated
               Type of respondents                   Number of     Frequency of       average      annual burden
                                                    respondents      response      response time       hours
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Patients/Family.................................           3,600             1.0           0.167             600
Phys. Asst......................................           7,200             1.0           0.167           1,200
Physicians......................................           1,200             1.0           0.167             200
                                                 ----------------                                ---------------
    Totals......................................          12,000  ..............  ..............           2,000
----------------------------------------------------------------------------------------------------------------

Request for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques of other forms of information 
technology.

Direct Comments to OMB

    Written comments and/or suggestions regarding the item(s) contained 
in this notice, especially regarding the estimated public burden and 
associated response time, should be directed to the: Office of 
Management and Budget, Office of Regulatory Affairs, New Executive 
Office Building, Room 10235, Washington, DC 20503, Attention: Desk 
Officer for NIH. To request more information on the proposed project or 
to obtain a copy of the data collection plans and instruments, contact: 
Kathy Kranzfelder, Project Officer, NIDDK Information Clearinghouses, 
NIH, Building 31, Room 9A04, MSC2560, Bethesda, MD 20852, or call non-
toll-free number (301) 435-8113 or E-mail your request, including your 
address, to: [email protected]

Comments Due Date

    Comments regarding this information are best assured of having 
their full effect if received within 30 days following the date of this 
publication.

    Dated: May 25, 2000.
L. Earl Laurence,
Executive Officer, NIDDK.
[FR Doc. 00-14956 Filed 6-13-00; 8:45 am]
BILLING CODE 4140-01-M