[Federal Register Volume 65, Number 100 (Tuesday, May 23, 2000)]
[Notices]
[Pages 33334-33335]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-12907]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request: National Institute of 
Diabetes and Digestive and Kidney Diseases Information Clearinghouse 
Customer Satisfaction Survey

SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 to provide opportunity for public 
comment on proposed data collection projects; the National Institute of 
Diabetes and Digestive and Kidney Diseases (NIDDK), the National 
Institutes of Health (NIH), will publish periodic summaries of proposed 
projects to be submitted to the Office of Management (OMB) for review 
and approval.
    Title: NIDDK Information Clearinghouses Customer Satisfaction 
Survey.
    NIDDK will conduct a survey to evaluate the efficiency and 
effectiveness of services provided NIDDK's three information 
clearinghouses: National Diabetes Information Clearinghouse, National 
Digestive Diseases Information Clearinghouse, National Kidney and 
Urologic Diseases Information Clearinghouse. The survey responds to 
Executive Order 12862, ``Setting Customer Service Standards,'' which 
requires agencies and departments to identify and survey their 
``customers to determine the kind and quality of service they want and 
their level of satisfaction with existing service.''
    Frequency of Response: On occasion.
    Affected Public: Individuals or households; clinics or doctor's 
offices.
    Type of Respondents: Physicians, nurses, patients, family.

[[Page 33335]]



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                                                                                         Estimated    Estimated
                                                               Number of    Frequency     average       annual
                     Type of respondents                      respondents  of response    response      burden
                                                                                            time        hours
----------------------------------------------------------------------------------------------------------------
Patients/Family.............................................        3,600         1.00        0.167          600
Phys. Asst..................................................        7,200         1.00        0.167        1,200
Physicians..................................................        1,200         1.00        0.167          200
                                                             -------------                          ------------
    Totals..................................................       12,000                                  2,000
----------------------------------------------------------------------------------------------------------------

    The annual reporting burden is as follows:

Estimated Number of Respondents: 12,000.
Estimated Number of Responses per Respondent: 1.
Estimated Average Burden Hours per Response: 01671.
Estimated Total Annual Burden Hours Requested: 2,000.

    The annualized cost to respondents is estimated at $39,000. There 
are no Capital Costs to report. There are no Operating or Maintenance 
Costs to report.

Request for Comments

    Written comments and/or suggestionns from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Please address all comments concerning the proposed collection to 
Kathy Kranzfelder, Project Officer, NIDDK Information Clearinghouses, 
NIH, Building 31, Room 9A04, MSC2560, Bethesda, MD 20852. You may also 
submit comment and data by electronic mail (e-mail) at: 
nih.gov">[email protected].nih.gov>.

Comments Due Date

    Comments regarding this information are best assured of having 
their full effect if received within 60 days following the date of this 
notice.

FOR FURTHER INFORMATION: To request more information on the proposed 
project, contact Kathy Kranzfelder at 301-496-3583 or via e-mail at: 
[email protected],nih.gov>.

    Dated: May 8, 2000.
Earl L. Laurence,
Department Director, NIDDK.
[FR Doc. 00-12907 Filed 5-22-00; 8:45 am]
BILLING CODE 4140-01-M