[Federal Register Volume 65, Number 67 (Thursday, April 6, 2000)]
[Notices]
[Pages 18120-18121]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-8398]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 60-Day Proposed Information 
Collection: Indian Health Service Customer Satisfaction Survey

SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, to provide a 60-day advance opportunity for 
public comment on proposed information collection projects, the Indian 
Health Service (IHS) is publishing for comment a summary of a proposed 
information collection to be submitted to the Office of Management and 
Budget (OMB) for review.

Proposed Collection

    Title: ``Indian Health Service Customer Satisfaction Survey.''
    Type of Information Collection Request: New collection.
    Form Number: None.
    Need and Use of the Information Collection: Executive Order 12862, 
``Setting Customer Service Standards'' directs agencies ``that provide 
significant services directly to the public'' to ``survey customers to 
determine the kind and quality of services they want and their level of 
satisfaction with existing services.'' The proposed customer 
satisfaction survey is designed to assess the level of customer 
(patient) satisfaction with the services provided at IHS-operated 
health care facilities. Voluntary customer service surveys will be 
conducted at IHS-operated health care facilities. The information 
gathered will be used by agency management and staff to identify 
strengths and weakenesses in current service provision, to plan and 
redirect resources, to make improvements that are practical and 
feasible and, to provide vital feedback to local health officials, 
health boards, and community members regarding customer satisfaction or 
dissatisfaction with the health care and related services being 
provided.
    Affected Public: Individuals.
    Type of Respondents: Individuals.
    See Table 1 below for type of data collection instrument, estimated 
number of respondents, number of responses per respondent, average 
burden hour per response, and total annual burden hour.

                                                     Table 1
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                                                                              Average burden
     Data collection instrument        Estimated Number    Responses per    hour per response     Total annual
                                        of respondents       respondent            \1\             burden hrs
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Customer Satisfaction Survey........              7500                  1           \2\ 0.25             1875.0
                                     ---------------------------------------------------------------------------
      Total.........................              7500                  1   .................           1875.0
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\1\ For ease of understanding, burden hours are also provided in actual minutes.
\2\ 15 minutes.

    There are no Capital Costs, Operating Costs and/or Maintenance 
Costs to report for this information collection.

Request for Comments

    Your written comments and/or suggestions are invited on one or more 
of the following points: (a) Whether the information collection 
activity is necessary to carry out an agency function; (b) whether the 
agency processes the information collected in a useful and timely 
fashion; (c) the accuracy of public burden estimate (the estimated 
amount of time needed for individual respondents to provide the 
requested information); (d) whether the methodology and assumptions 
used to determine the estimate are logical; (e) ways to enhance the 
quality, utility, and clarity of the information being collected; and 
(f) ways to minimize the public burden through the use of automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.
    Send Comments and Requests For Further Information: Send your 
written comments, requests for more information on the proposed 
collection or requests to obtain a copy of the data collection 
instrument(s) and instructions to: Mr. Lance Hodahkwen, Sr., M.P.H., 
IHS Reports Clearance Officer, 12300 Twinbrook Parkway, Suite 450, 
Rockville, MD 20852. 1601, call non-toll free (301) 443-5938; send via 
facsimile to (301) 443-1522, or send your e-mail requests, comments, 
and

[[Page 18121]]

return address to: [email protected].
    Comment Due Date: Your comments regarding this information 
collection are best assured of having their full effect if received on 
or before June 5, 2000.

    Dated: March 28, 2000.
Michael E. Lincoln,
Acting Director.
[FR Doc. 00-8398 Filed 4-5-00; 8:45 am]
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