[Federal Register Volume 65, Number 66 (Wednesday, April 5, 2000)]
[Notices]
[Pages 17903-17904]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-8352]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: National Archives and Records Administration (NARA).

[[Page 17904]]


ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency has submitted to 
OMB for approval the information collection described in this notice. 
The public is invite to comment on the proposed information collection 
pursuant to the Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted to OMB at the address below 
on or before May 5, 2000 to be assured of consideration.

ADDRESSES: Comments should be sent to: Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attn: Jonathan 
Womer, Desk Officer for NARA, Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Scott Birckhead at telephone number 301-713-6730 
or fax number 301-713-6913.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Public Law 104-13), NARA invites the general public and other 
Federal agencies to comment on proposed information collections. NARA 
published a notice of proposed collection for this information 
collection on December 29, 1999 (64 FR 73075). No comments were 
received. NARA has submitted the described information collection to 
OMB for approval.
    In response to this notice, comments and suggestions should address 
one or more of the following points: (a) Whether the proposed 
information collection is necessary for the proper performance of the 
functions of NARA; (b) the accuracy of NARA's estimate of the burden of 
the proposed information collection (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including the use of information technology. In this notice, NARA is 
soliciting comments concerning the following information collection:
    Title: National Personnel Records Center (NPRC) Survey of Customer 
Satisfaction
    OMB number: 3095-00XX
    Agency form number: N/A
    Type of review: Regular.
    Affected public: Veterans, government agencies, and other 
individuals who write the Military Personnel Records (MPR) facility for 
information from or copies of official military personnel files.
    Estimated number of respondents: Year One: 3,120. Subsequent years: 
12,480.
    Estimated time per response: 10 minutes.
    Frequency of response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated total annual burden hours: Year One: 520 hours. 
Subsequent years: 2,080 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to initially support the business process 
reengineering (BPR) of the MPR reference service process and then 
provide MPR management with an ongoing mechanism for monitoring 
customer satisfaction. In particular, the purpose of the proposed 
National Personnel Records Center (NPRC) Survey of Customer 
Satisfaction is to (1) provide baseline data concerning customer 
satisfaction MPR's reference service process, (2) identify areas within 
the reference service process, (2) identify areas within the reference 
service process for improvement, and (3) provide MPR management with 
customer feedback on the effectiveness of BPR initiatives designed to 
improve customer service as they are implemented. In addition to 
supporting the BPR effort, the proposed National Personnel Records 
Center (NPRC) Survey of Customer Satisfaction will help NARA in 
responding to performance planning and reporting requirements contained 
in the Government Performance and Results Act (GPRA).

    Dated: March 30, 2000.
L. Reynolds Cahoon,
Assistant Archivist for Human Resources and Information Services.
[FR Doc. 00-8352 Filed 4-4-00; 8:45 am]
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