[Federal Register Volume 65, Number 41 (Wednesday, March 1, 2000)]
[Notices]
[Pages 11084-11085]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-4903]


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DEPARTMENT OF LABOR


Office of the Secretary; Proposed Collection; Comment Request

ACTION: Notice.

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SUMMARY: The Department of Labor, as part of its continuing effort to 
reduce paperwork and respondent burden, conducts a pre-clearance 
consultation program to provide the general public and Federal agencies 
an opportunity to comment on proposed and/or continuing collections of 
information in accordance with the Paperwork Reduction Act of 1995 
(PRA95) [44 U.S.C. 3506(c)(2)(A)]. This program helps to ensure that 
requested data can be provided in the desired format, reporting burden 
(time and financial resources) is minimized, collection instruments are 
clearly understood, and the impact of collection requirements on 
respondents can be properly assessed. Currently, Departmental 
Management is soliciting comments concerning the proposed revision of 
the ``Customer Satisfaction Surveys and Conference Evaluations Generic 
Clearance.''
    A copy of the proposed information collection request (ICR) can be 
obtained by contacting the individual listed

[[Page 11085]]

below in the addresses section of this notice.

DATES: Written comments must be submitted to the Office listed in the 
addresses section below on or before May 1, 2000.
    The Department of Labor is particularly interested in comments 
which:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submissions of responses.

ADDRESSES: Send comments to Karin G. Kurz, OASAM-ITC, 200 Constitution 
Avenue, NW, Washington, DC 20210. Ms. Kurz can be reached on 202--218-
5095, extension 159 (this is not a toll free number).

SUPPLEMENTARY INFORMATION:

I. Background

    The Department of Labor (DOL) plans to conduct a variety of 
voluntary Customer Satisfaction Surveys of regulated/non-regulated 
entities which will be specifically designed to gather information from 
a customer's perspective as prescribed by E.O. 12862, Setting Customer 
Service Standards, September 11, 1993.
    These Customer Satisfaction Surveys will provide information on 
customer attitudes about the delivery and quality of agency products/
services and will be used as part of an ongoing process to improve DOL 
programs. This generic clearance will allow agencies to gather 
information from both Federal and non-Federal users.

II. Current Actions

    Over the past three years the DOL has conducted more than two dozen 
Customer Satisfaction Surveys which have helped assess the Departments 
products and services and has led to improvements in areas deemed 
necessary. In addition to conducting Customer Satisfaction Surveys, the 
Department would like to include the use of evaluation forms for those 
DOL agencies conducting user conferences. These evaluations will be 
helpful in determining the success of the current conference, in 
developing future conferences, and in meeting the needs of the 
Department's product/service users.
    Type of Review: Revision of a currently approved collection.
    Agency: Office of Assistant Secretary for Administration and 
Management, Departmental Management.
    Title: Customer Satisfaction Surveys and Conference Evaluations 
Generic Clearance.
    OMB Number: 1225-0059.
    Affected Public: Individuals and households; Business or other for-
profit; Not-for-profit institutions; Farms; Federal Government; and 
State, Local, or Tribal Government.
    Total Respondents: Varies by survey/evaluation; may range from as 
few as 10 to over 63,750.
    Frequency: On occasion.
    Total Responses: Varies by survey/evaluation; may range from as few 
as 10 to over 63,750.
    Average Time Per Response: Varies by survey/evaluation with an 
average of 9.5 minutes per survey and 2.5 minutes per evaluation.
    Total Burden Hours: 13,500.
    Total Burden Cost (capital/startup): $0.
    Total Burden Cost (operating/maintenance): $0.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for Office of Management and Budget 
approval of the information collection request; they also will become a 
matter of public record.

    Signed at Washington, D.C., this 24th day of February 2000.
Karin G. Kurz,
Lead Analyst, Office of the Assistant Secretary for Administration and 
Management.
[FR Doc. 00-4903 Filed 2-29-00; 8:45 am]
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