[Federal Register Volume 65, Number 31 (Tuesday, February 15, 2000)]
[Notices]
[Page 7489]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-3560]


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DEPARTMENT OF COMMERCE

Economics and Statistics Administration


Customer Satisfaction Survey

ACTION: Proposed collection; comments request.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on a 
proposed information collection, as required by the Paperwork Reduction 
Act of 1995, Public Law 104-13, 4 U.S.C. 3506(c)(2)(A).

DATES: Written comments must be submitted on or before April 17, 2000.

ADDRESSES: Direct all written comments to Linda Engelmeier, 
Departmental Forms Clearance Officer, Office of the Chief Information 
Officer, Department of Commerce, Room 5027, 14th and Constitution 
Avenue, NW, Washington, DC 20230.(or via e-mail at [email protected]).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Bob Wendling, STAT-USA, Department of Commerce, 
14th & Constitution Avenue, NW, Room 4886, Washington, DC 20230.

SUPPLEMENTARY INFORMATION:

I. Abstract

    This information collection is necessary to help STAT-USA fulfill 
its mission of disseminating economic and statistical information to 
the business community and individual users. STAT-USA plans to survey 
its current customer base annually with a 25-question Customer 
Satisfaction Survey. STAT-USA plans to use a number of survey formats 
including mail, fax, on-line, and paper in order to ensure a high 
response rate. STAT-USA believes that regular communication with its 
customers, specifically feedback from the survey, will enable it to 
deliver its goods and services in the most user-friendly, economical 
and efficient manner. Only by knowing its customer base and its needs 
can STAT-USA continue to deliver the highest quality of collected 
economic and statistical information.

II. Method of Collection

    Primarily through the mail. Other vehicles may include fax and on-
line through the Internet. Respondents would mail or fax surveys back 
to STAT-USA. An on-line survey could be in place on the World Wide Web 
allowing respondents to complete the survey and ``submit'' it to the 
STAT-USA server.

III. Data

    OMB Number: None.
    Form Number: None.
    Type of Review: Initial collection.
    Affected Public: Businesses and individual data users.
    Estimated Number of Respondents: 4,000.
    Estimated Time Per Response: 12 minutes.
    Estimated Total Annual Burden Hours: 800.
    Estimated Total Annual Cost: $10,000.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
including hours and cost of the proposed collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (d) ways to minimized the burden of the collection of 
information on respondents including through the use of automated 
collection techniques or other forms of information technology. The 
Department particularly welcomes comments on the burden estimates to 
comply with the requirements, as well as the costs associated with it. 
Comments submitted in response to this notice will be summarized and/or 
included in the request for OMB approval of this information 
collection; they will also become a matter of public record.

    Dated: February 8, 2000.
Linda Engelmeier,
Departmental Forms Clearance Officer, Office of the Chief Information 
Officer.
[FR Doc. 00-3560 Filed 2-14-00; 8:45 am]
BILLING CODE 3510-07-P