[Federal Register Volume 65, Number 19 (Friday, January 28, 2000)]
[Notices]
[Pages 4562-4563]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-1937]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; Request for Generic 
Clearance To Conduct Voluntary Customer/Partner Surveys

SUMMARY:  Under the provisions of Section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995, the National Library of Medicine 
(NLM), the National Institutes of Health (NIH) has submitted to the 
Office of Management and Budget (OMB) a request to review and approve 
the information collection listed below. This proposed information 
collection was previously published in the Federal Register on 
September 21, 1999, in Volume 64, No. 182, page 51132 and allowed 60 
days for public comment. No public comments were received. The purpose 
of this notice is to allow an additional 30 days for public comment. 
The National Library of Medicine may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.
    Proposed Collection: Title: Voluntary Customer Satisfaction 
Surveys. Type of Information Collection Request: New. Need and Use of 
Information Collection: Executive Order 12962 directs agencies that 
provide significant services directly to the public to survey customers 
to determine the kind and quality of services they want and their level 
of satisfaction with existing services. Additionally, since 1994, the 
NLM has been a ``Federal Reinvention Laboratory'' with a goal of 
improving its methods of delivering information to the public. An 
essential strategy in accomplishing reinvention goals is the ability to 
periodically receive input and feedback from customers about the design 
and quality of the services they receive.
    The NLM provides significant services directly to the public 
including health providers, researchers, universities, other federal 
agencies, state and local governments, and to others through a range of 
mechanisms, including publications, technical assistance, and web 
sites. These services are primarily focused on health and medical 
information dissemination activities. The purpose of this submission is 
to obtain OMB's generic approval to conduct satisfaction surveys of 
NLM's customers. The NLM will use the information provided by 
individuals and institutions to identify strengths and weaknesses in 
current services and to make improvements where feasible. The ability 
to periodically survey NLM's customers is essential to continually 
update and upgrade methods of providing high quality service. Frequency 
of Response: Annually or biennially. Affected Public: Individuals or 
households; businesses or other for profit; state or local governments; 
Federal agencies; non-profit institutions; small businesses or 
organizations. Type of Respondents: Organizations, medical researchers, 
physicians and other health care providers, librarians, students, and 
the general public. Annual reporting burden is as follows:

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                                                                         Number of      Estimated       Burden
          Title of survey                    Type of survey             respondents   response time     hours
----------------------------------------------------------------------------------------------------------------
Evaluation of Clinical Studies      Web-based.......................           1,000          .167           167
 Database.
Visible Human Project--Image        Electronic Mail.................           1,000          .25            250
 Processing Tools.
PubMed............................  Web-based.......................           5,000          .0835          418
Entrez............................  Web-based.......................           2,000          .0835          167
GeneMap...........................  Web-based.......................           2,000          .0835          167
NCBI Web Site.....................  Web-based.......................           2,000          .0835          167
NLM Service Desk Survey...........  Interactive Voice Response                   400          .0835           33
                                     telephone.
NLM Onsite Reading Room Use.......  Exit Interview..................             500          .167            84

[[Page 4563]]

 
NLM Electronic Mail Customer        Electronic Mail.................           1,000          .0835           84
 Survey.
MEDLINEplus User Survey...........  Web-based.......................             500          .0835           59
Survey of Unified Medical Language  Mail Survey.....................           1,000          .5             500
 System (UMLS) Use.
NLM Services Satisfaction Survey..  Web-based.......................           2,000          .0835          167
    Total.........................  ................................  ..............  .............        2,263
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents is estimated at $30,256. There 
are no capital costs to report. There are no operating or maintenance 
costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information; (3) Ways to enhance the quality, utility, 
and clarity of the information to be collected; and (4) Ways to 
minimize the burden of the collection of information on those who are 
to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) in this notice, especially regarding the 
estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed collection of information contact: Ronald F. Stewart, 
National Library of Medicine, Building 38, Room 2N07, 8600 Rockville 
Pike, Bethesda, MD 20894, or call non-toll free number (301) 496-6491. 
You may also e-mail your request to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received by February 
28, 2000.

    Dated: January 20, 2000.
Donald C. Poppke,
Associate Director for Administrative Management, National Library of 
Medicine.
[FR Doc. 00-1937 Filed 1-27-00; 8:45 am]
BILLING CODE 4140-01-P