[Federal Register Volume 64, Number 184 (Thursday, September 23, 1999)] [Notices] [Pages 51539-51540] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 99-24840] ----------------------------------------------------------------------- ENVIRONMENTAL PROTECTION AGENCY [FRL-6442-4] Agency Information Collection Activities; Submission for OMB Review; Comment Request; Voluntary Customer Service Satisfaction Surveys AGENCY: Environmental Protection Agency (EPA). ACTION: Notice. ----------------------------------------------------------------------- SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 et seq.), this document announces that the following Information Collection Request (ICR) has been forwarded to the Office of Management and Budget (OMB) for review and approval: Voluntary Customer Service Satisfaction Surveys, EPA ICR Number [[Page 51540]] 1711.03, OMB Control Number 2090-0019, expiring on 10/31/99. The ICR describes the nature of the information collection, and its expected burden and cost. DATES: Comments must be submitted on or before October 25, 1999. They may be sent via e-mail to [email protected] or via fax to 202- 260-4968. ADDRESSES: USEPA, Policy & Reinvention, Mail Code 2161, 401 M Street SW, Washington, DC 20460. FOR FURTHER INFORMATION CONTACT: Sandy Farmer at EPA by phone: (202) 260-2740; by e-mail:[email protected] or download a copy of the ICR off the Internet at http://www.epa.gov/ icr and refer to EPA ICR No. 1711.03. SUPPLEMENTARY INFORMATION: Title: Voluntary Customer Service Satisfaction Surveys, OMB Control No. 2090-0019, EPA ICR Number 1711.03, expiring 10/31/99. This is a request for extension of a currently approved collection of a generic clearance for customer satisfaction surveys directed under Executive Order 12862 ``Setting Customer Service Standards'' (9/11/93). Abstract: EPA uses voluntary surveys to learn how satisfied EPA customers are, and how we can improve services, products and processes. EPA surveys individuals who use services, products or processes. During the next three years, EPA plans up to 712 surveys, and will use results to target/measure service delivery improvements. The Agency plans to use: comment cards, evaluation forms and web-based feedback; telephone and written (mail) surveys; and focus groups and in-person interviews. No Agency may conduct or sponsor, and a person is not required to respond to, a collection of information unless it has a currently valid OMB control number. The OMB control numbers for EPA's regulations are listed in 40 CFR part 9 and 48 CFR Chapter 15. The Federal Register document required under 5 CFR 1320.8(d), soliciting comments on this collection of information was published on 5/10/99 (64 FR 25037); one inquiry and no comments were received. Burden Statement: Response ranges from seconds to 6 hours/person; the average annual public reporting and recordkeeping burden for this information collection is 13.7 minutes/response. Labor costs are based on median earnings reported ($543/week) by the Bureau of Labor Statistics in July 1999. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, or disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; develop, acquire, install, and utilize technology and systems for the purposes of collecting, validating, and verifying information, processing and maintaining information, and disclosing and providing information; adjust the existing ways to comply with any previously applicable instructions and requirements; train personnel to be able to respond to a collection of information; search data sources; complete and review the collection of information; and transmit or otherwise disclose the information. Respondents/Affected Entities: Any person or entity that uses EPA services. Estimated Number of Respondents: 68,740 annual average. Frequency of Response: Generally, 1 time; however, people can comment many times to Internet screens. Estimated Total Annual Hour Burden: 15,536. Estimated Total Annualized Capital, Operating, and Maintenance Cost Burden: $0. Send comments on the Agency's need for this information, the accuracy of the provided burden estimates, and any suggested methods for minimizing respondent burden, including through the use of automated collection techniques, to the following addresses. Please refer to EPA ICR No.1711.03 and OMB Control No. 2090-0019 in any correspondence. Ms. Sandy Farmer, U.S. Environmental Protection Agency, Office of Policy, Regulatory Information Division (2137), 401 M Street, SW, Washington, DC 20460; and Office of Information and Regulatory Affairs, Office of Management and Budget, Attention: Desk Officer for EPA, 725 17th Street, NW, Washington, DC 20503. Dated: September 17, 1999. Richard T. Westlund, Acting Director, Regulatory Information Division. [FR Doc. 99-24840 Filed 9-22-99; 8:45 am] BILLING CODE 6560-50-P