[Federal Register Volume 64, Number 165 (Thursday, August 26, 1999)]
[Notices]
[Page 46694]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-22122]



[[Page 46694]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Care Financing Administration
[Document Identifier: HCFA-R-0293]


Emergency Clearance: Public Information Collection Requirements 
Submitted to the Office of Management and Budget (OMB)

AGENCY: Health Care Financing Administration, HHS.
    In compliance with the requirement of section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995, the Health Care Financing 
Administration (HCFA), Department of Health and Human Services, is 
publishing the following summary of proposed collections for public 
comment. Interested persons are invited to send comments regarding this 
burden estimate or any other aspect of this collection of information, 
including any of the following subjects: (1) The necessity and utility 
of the proposed information collection for the proper performance of 
the agency's functions; (2) the accuracy of the estimated burden; (3) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (4) the use of automated collection techniques or 
other forms of information technology to minimize the information 
collection burden.
    We are, however, requesting an emergency review of the information 
collections referenced below. In compliance with the requirement of 
section 3506(c)(2)(A) of the Paperwork Reduction Act of 1995, we have 
submitted to the Office of Management and Budget (OMB) the following 
requirements for emergency review. We are requesting an emergency 
review because the collection of this information is needed before the 
expiration of the normal time limits under OMB's regulations at 5 CFR 
Part 1320. We cannot reasonably comply with the normal clearance 
procedures because of deadlines associated with this collection as 
referenced in the Government Performance and Results Act of 1993.
    HCFA is requesting OMB review and approval of this collection 
within 10 working days of the publication of this notice, with a 180-
day approval period. Written comments and recommendations will be 
accepted from the public if received by the individuals designated 
below within 9 working days of publication of this notice. During this 
180-day period, we will publish a separate Federal Register notice 
announcing the initiation of an extensive 60-day agency review and 
public comment period on these requirements. We will submit the 
requirements for OMB review and an extension of this emergency 
approval.
    Type of Information Request: New collection.
    Title of Information Collection: Medicare Telephone Call Center 
Customer Satisfaction Study.
    HCFA Form Number: HCFA-R-0293 (OMB approval #: 0938-NEW).
    Use: The purpose of this information collection is to provide the 
75+ Medicare call centers with suitably trained staff and survey 
materials to conduct a standardized random sample of beneficiary calls 
and administer a customer satisfaction questionnaire. The goal is to 
develop a national baseline measure of customer satisfaction with the 
Medicare telephone service provided by carriers and fiscal 
intermediaries.
    Frequency: On occasion.
    Affected Public: Medicare beneficiaries.
    Number of Respondents: 120,000.
    Total Annual Responses: 120,000.
    Total Annual Burden Hours: 10,000.
    We have submitted a copy of this notice to OMB for its review of 
these information collections. A notice will be published in the 
Federal Register when approval is obtained.
    To obtain copies of the supporting statement and any related forms 
for the proposed paperwork collections referenced above, access HCFA's 
Web Site address at http://www.hcfa.gov/regs/prdact95.htm, or E-mail 
your request, including your address, phone number, OMB number, and 
HCFA document identifier, to P[email protected], or call the Reports 
Clearance Office on (410) 786-1326.
    Interested persons are invited to send comments regarding the 
burden or any other aspect of these collections of information 
requirements. However, as noted above, comments on these information 
collection and recordkeeping requirements must be mailed and/or faxed 
to the designees referenced below, within 9 working days of publication 
of this notice in the Federal Register:

Health Care Financing Administration, Office of Information Services, 
Security and Standards Group, Division of HCFA Enterprise Standards, 
Room N2-14-26, 7500 Security Boulevard, Baltimore, MD 21244-1850. Fax 
Number: (410) 786-0262 Attn: Julie Brown HCFA-R-293
   and,
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Room 10235, New Executive Office Building, Washington, DC 
20503, Fax Number: (202) 395-6974 or (202) 395-5167 Attn: Allison 
Herron Eydt, HCFA Desk Officer.

    Dated: August 19, 1999.
John P. Burke III,
HCFA Reports Clearance Officer, HCFA, Office of Information Services, 
Security and Standards Group, Division of HCFA Enterprise Standards.
[FR Doc. 99-22122 Filed 8-25-99; 8:45 am]
BILLING CODE 4120-03-P