[Federal Register Volume 64, Number 129 (Wednesday, July 7, 1999)]
[Notices]
[Page 36690]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 99-17158]


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GENERAL SERVICES ADMINISTRATION


Submission for OMB Review; Comment Request Entitled American 
Customer Satisfaction Index Under Emergency Review by the Office of 
Management and Budget (OMB)

AGENCY: General Services Administration (GSA).

ACTION: Notice of request for approval of a new information collection 
entitled American Customer Satisfaction Index.

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SUMMARY: The General Services Administration has submitted an emergency 
processing information collection request to the Office of Management 
and Budget pursuant to the Paperwork Reduction Act of 1995 (44 U.S.C. 
Chapter 35). OMB approval has been requested by July 6, 1999. The 
proposed information collection activity is designed to support the 
customer satisfaction policies outlined in Executive Order 12862, 
``Setting Customer Service Standards'', and to establish a means to 
consistently measure and compare customer satisfaction among high-
impact agencies within the Executive Branch. GSA serves as the 
Executive Agent for this initiative and has selected the American 
Customer Satisfaction Index (ACSI) through a competitive procurement 
process as the vehicle for obtaining the required information. The ACSI 
is a cross-industry, cross-agency methodology for obtaining comparable 
measures of customer satisfaction. Along with other economic 
objectives--such as employment and growth--the quality of output (goods 
and services) is a part of living standards. Like other objectives, it 
is subjected to systematic and uniform measurement.

DATES: Submit comments on or before September 7, 1999.

ADDRESSES: Comments concerning this notice should be submitted to: 
Edward Springer, GSA Desk Officer, Room 3235, NEOB, Washington, DC 
20503, and may also be submitted to James L. Dean, Director, Committee 
Management Secretariat, Room 5228, 1800 F Street, NW, Washington, DC 
20405, or e-mail to James.D[email protected].

FOR FURTHER INFORMATION CONTACT: James Dean, Director, Committee 
Management Secretariat, General Services Administration at (202)273-
3563, or by e-mail to James.D[email protected].

SUPPLEMENTARY INFORMATION: 

A. Purpose

    The purpose of this Notice is to consult with and solicit comments 
from the public and affected agencies concerning the proposed 
collection of information under the ACSI to help improve the quality of 
goods and services available to the American people.

B. Annual Reporting Burden

    Respondents: 8,060; annual responses: 8,060; average hours per 
response: .17; burden hours; 2,284.

Copy of Proposal

    A copy of this proposal may be obtained by contacting James Dean at 
the above address.

    Dated: June 30, 1999.
J. Les Davison,
Acting Deputy Associate Administrator for Acquisition Policy.
[FR Doc. 99-17158 Filed 7-6-99; 8:45 am]
BILLING CODE 6820-61-M