[Federal Register Volume 63, Number 205 (Friday, October 23, 1998)]
[Notices]
[Pages 56932-56933]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-28457]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Substance Abuse and Mental Health Services 
Administration (SAMHSA) will publish a list of information collection 
requests under OMB review, in compliance with the Paperwork Reduction 
Act (44 U.S.C. Chapter 35). To request a copy of these documents, call 
the SAMHSA Reports Clearance Officer on (301) 443-7978.

[[Page 56933]]

    Voluntary Customer Satisfaction Surveys to Implement Executive 
Order 12862 in the Substance Abuse and Mental Health Services 
Administration (SAMHSA)--New--Executive Order 12862 directs agencies 
that ``provide significant services directly to the public'' to 
``survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services.'' SAMHSA 
provides significant services directly to the public, including 
treatment providers and State substance abuse agencies, through a range 
of mechanisms, including publications, technical assistance and web 
sites. Many of these services are focused on information dissemination 
activities. The purpose of this submission is to obtain generic 
approval for satisfaction surveys of SAMHSA's customers.
    The primary use for information gathered will be to identify 
strengths and weaknesses in current service provisions by SAMHSA and to 
make improvements that are practical and feasible. Several of the 
customer satisfaction surveys expected to be implemented under this 
approval will provide data for measurement of program effectiveness 
under the Government Performance and Results Act (GPRA). Information 
from these customer surveys will be used to plan and redirect resources 
and efforts to improve or maintain a high quality of service to health 
care providers and members of the public. Focus groups will be used to 
develop the survey questionnaire in some instances.
    The estimated annual hour burden is as follows:

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                                                     Number of      Responses/
                 Type of survey                     respondents     respondent    Hours/response    Total hours
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Focus groups....................................             150               1            2.50             375
Mail/telephone/e-mail surveys...................          10,000               1             .33           3,300
                                                 ---------------------------------------------------------------
    Total.......................................          10,150  ..............  ..............           3,675
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    Written comments and recommendations concerning the proposed 
information collection should be sent within 30 days of this notice to: 
Daniel Chenok, Human Resources and Housing Branch, Office of Management 
and Budget, New Executive Office Building, Room 10235, Washington, D.C. 
20503.

    Dated: October 19, 1998.
 Richard Kopanda,
Executive Officer, SAMHSA.
[FR Doc. 98-28457 Filed 10-22-98; 8:45 am]
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