[Federal Register Volume 63, Number 184 (Wednesday, September 23, 1998)]
[Notices]
[Pages 50915-50916]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-25275]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Health Care Policy and Research


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Agency for Health Care Policy and Research, HHS.

ACTION: Notice.

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SUMMARY: This notice announces the Agency for Health Care Policy and 
Research's (AHCPR) intention to request the Office of Management and 
Budget (OMB) to grant a ``Voluntary Customer Satisfaction Survey 
Generic Clearance for the Agency for Health Care Policy and Research,'' 
In accordance with the Paperwork Reduction Act of 1995, Pub. L. 104-13 
(44 U.S.C. 3506(c)(2)(A)), AHCPR invites the public to comment on this 
proposed information collection request to allow AHCPR to conduct 
voluntary customer satisfaction surveys.

DATES: Comments on this notice must be received by October 23, 1998.

ADDRESSES: Written comments should be submitted to the OMB Desk Officer 
at the following address: Allison Eydt, Human Resources and Housing 
Branch, Office of Information and Regulatory Affairs, OMB: New 
Executive Office Building, Room 10235; Washington, DC 20503.
    All comments will become a matter of public record.

FOR FURTHER INFORMATION CONTACT: Ruth A. Celtnieks, AHCPR Reports 
Clearance Officer, (301) 594-1406, ext. 1497.

SUPPLEMENTARY INFORMATION: 

Proposed Project

    ``Voluntary Customer Satisfaction Survey Generic Clearance for the 
Agency for Health Care Policy and Research.''
    In response to Executive Order 12862, the Agency for Health Care 
Policy and Research (AHCPR) plans to conduct voluntary customer 
satisfaction surveys to assess strengths and weaknesses in program 
services. Customer satisfaction surveys to be conducted by AHCPR may 
include readership surveys from individuals using AHCPR automated and 
electronic technology data bases to determine satisfaction with the 
information provided or surveys to assess effects of the grants 
streamlining efforts. Results of these surveys will be used in future 
program planning initiatives and to redirect resources and efforts, as 
needed, to improve AHCPR program services. A generic approval will be 
requested from OMB to conduct customer satisfaction surveys over the 
next three years.

Method of Collection

    The data will be collected using a combination of preferred 
methodologies appropriate to each survey. These methodologies are:
     Evaluation forms;
     Mail surveys;
     Automated and electronic technology (e.g., instant fax, 
AHCPR Clearinghouse publications); and
     Telephone surveys
    The estimated annual hour burden is as follows:

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                                                       Average    Total
            Type of  survey               Number of    burden/  hours of
                                         respondents  response   burden
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Mail/Telephone Surveys.................      23,100       0.25     5,755
Focus Groups...........................          72        2.0       144
                                        --------------------------------
      Totals...........................      23,172       .255     5,919
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Request for Comments

    Comments are invited on: (a) the necessity of the proposed 
collection; (b) the accuracy of the Agency's estimate of burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility and clarity of the information 
to be collected; and (d) ways to minimize the burden of the collection 
of information upon the respondents, including the use of automated 
collection techniques or other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and/or

[[Page 50916]]

included in the request for OMB approval of this information 
collection.
    Copies of these proposed collection plans and instruments can be 
obtained from the AHCPR Reports Clearance Officer (see above).

    Dated: September 15, 1998.
John M. Eisenberg,
Administrator.
[FR Doc. 98-25275 Filed 9-22-98; 8:45 am]
BILLING CODE 4160-90-M