[Federal Register Volume 63, Number 172 (Friday, September 4, 1998)]
[Notices]
[Pages 47343-47344]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-23909]


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DEPARTMENT OF TRANSPORTATION

Maritime Administration
[Docket No. MARAD-98-4403]


Information Collection Available for Public Comments and 
Recommendations

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Maritime Administration's (MARAD's) intentions to 
request approval for three years of a new information collection 
entitled Customer Service Surveys.


[[Page 47344]]


DATES: Comments should be submitted on or before November 3, 1998.

FOR FURTHER INFORMATION CONTACT: James J. Zok, Associate Administrator 
for Ship Financial Assistance and Cargo Preference, MAR-500, Room 8126, 
400 Seventh Street, SW, Washington, D.C. 20590. Telephone 202-366-0364 
or fax 202-366-7901. Copies of this collection can also be obtained 
from that office.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Customer Service Survey.
    Type of Request: Approval of a new information collection.
    OMB Control Number: 2133-
    Form Number: MA-1016; MA-1017.
    Expiration Date of Approval: Three years from the date of approval.
    Summary of Collection of Information: Executive Order 12862 
requires agencies to survey customers to determine the kind and quality 
of services they want and the level of their satisfaction with existing 
services. This collection covers MARAD forms used to carry out such 
surveys covering MARAD programs and services.
    Need and Use of the Information: (1) Responses to the Customer 
Service Questionnaire are needed to obtain prompt customer feedback on 
the quality of specific services/products provided to the customer by 
MARAD. The information provided will be used to ascertain the 
customer's level of satisfaction. (2) Responses to the Program 
Performance Survey are needed to obtain customers' views on MARAD's 
major programs and activities with which the customers were involved 
during the preceding year. The information provided will be used by 
MARAD's senior management and MARAD's program managers to monitor the 
overall level of customer satisfaction and to identify areas for 
improvement in program service or product delivery.
    Description of Respondents: Individuals/Entities directly served by 
MARAD.
    Annual Responses: 8250 responses.
    Annual Burden: 300 hours.
    Comments: Signed written comments should refer to the docket number 
that appears at the top of this document and must be submitted to the 
Docket Clerk, U.S. DOT Dockets, Room PL-401, 400 Seventh Street, SW, 
Washington, D.C. 20590. Specifically, address whether this information 
collection is necessary for proper performance of the function of the 
agency and will have practical utility, accuracy of the burden 
estimates, ways to minimize this burden, and ways to enhance quality, 
utility, and clarity of the information to be collected. All comments 
received will be available for examination at the above address between 
10 a.m. and 5 p.m., e.t. Monday through Friday, except Federal 
Holidays. An electronic version of this document is available on the 
World Wide Web at http:/dms.dot.gov.

    Dated: September 1, 1998.

    By Order of the Maritime Administrator.
Joel C. Richard,
Secretary.
[FR Doc. 98-23909 Filed 9-3-98; 8:45 am]
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