[Federal Register Volume 63, Number 158 (Monday, August 17, 1998)]
[Notices]
[Page 43971]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-22017]



[[Page 43971]]

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OFFICE OF PERSONNEL MANAGEMENT


Submission for OMB Review; Comment Request for Review of a New 
Generic Clearance Plan

AGENCY: Office of Personnel Management.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub. 
L. 104-13, May 22, 1995), this notice announces that the Office of 
Personnel Management (OPM) has submitted to the Office of Management 
and Budget a request for review of a new Generic Clearance Plan to 
measure customer satisfaction with the Retirement and Insurance 
Service's (RIS) programs and services. This Plan satisfies the 
requirements of Executive Order 12862 and the guidelines set forth in 
OMB's ``Resource Manual for Customer Surveys''. RIS is requesting 
approval for conducting these voluntary customer satisfaction surveys 
in fiscal years 1998, 1999, and 2000.
    For RIS survey questionnaires, we estimate surveying approximately 
464,975 customers per year for an annual burden of 109,101 hours for FY 
1998 and 94,517 hours each for fiscal years 1999 and 2000. For our 
telephone surveys, including Interactive Voice Response (IVR) 
technology, we estimate surveying 264,080 customers per year for an 
annual burden of 22,072 hours. For Internet surveys, we estimate 
surveying 1,000 Internet readers for an annual burden of 167 hours. For 
Focus Groups, we estimate that we may have 10-20 focus groups 
consisting of 10-15 participants (300 total per year), lasting up to 
about two hours each for an annual burden of 600 hours. For Comment 
Card/Postcard surveys that the RIS Washington, DC, Retirement 
Information Office may use, we estimate that it would take about 7 
minutes to complete and 3,000 customers may respond for an annual 
burden of 350 hours. The total annual estimated burden is 133,000 hours 
in FY 1998 and 118,000 hours each for fiscal years 1999 and 2000.
    For copies of this proposal, contact Mary Beth Smith-Toomey on 
(202) 606-8358, or E-mail to [email protected].

DATES: Comments on this proposal should be received on or before 
September 16, 1998.

ADDRESS: Send or deliver comments to--

Christopher G. Brown, Acting Chief, Quality Assurance Division, 
Retirement and Insurance Service, U.S. Office of Personnel Management, 
1900 E Street, NW, Room 4316, Washington, DC 20415

      and

Joseph Lackey, OPM Desk Officer, Office of Information & Regulatory 
Affairs, Office of Management and Budget, New Executive Office 
Building, NW, Room 10235, Washington, DC 20503.

FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION--CONTACT: Donna 
G. Lease, Budget & Administrative Services Division, (202) 606-0623.

U.S. Office of Personnel Management.
Janice R. Lachance,
Director.
[FR Doc. 98-22017 Filed 8-14-98; 8:45 am]
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