[Federal Register Volume 63, Number 142 (Friday, July 24, 1998)]
[Notices]
[Page 39915]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-19879]


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PENSION BENEFIT GUARANTY CORPORATION


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Customer Satisfaction Survey

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of intention to request OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation intends to request 
that the Office of Management and Budget approve a collection of 
information under the Paperwork Reduction Act. The purpose of this 
information collection, which will be conducted through customer 
satisfaction surveys, is to help the agency assess the efficiency and 
effectiveness with which it serves participants in pension plans it 
becomes trustee of, and to design actions to address identified 
problems.

ADDRESSES: Comments may be mailed to the Office of General Counsel, 
Pension Benefit Guaranty Corporation, Suite 340, 1200 K St. NW., 
Washington, DC 20005-4026, or delivered to that address between 9 a.m. 
and 4 p.m. on business days. Written comments will be available for 
public inspection at the PBGC's Communications and Public Affairs 
Department, Suite 240 at the same address, between 9 a.m. and 4 p.m. on 
business days. A copy of the proposed collection may be obtained 
without charge by writing to the PBGC at the above address or calling 
202-326-4040. (For TTY and TDD users, call the Federal Relay service 
toll-free at 1-800-877-8339 and ask to be connected to 202-326-4040.) 
The notice can be accessed on the PBGC's home page at http://
www.pbgc.gov.

FOR FURTHER INFORMATION CONTACT: Marc Jordan, Attorney, Office of the 
General Counsel, Suite 340, 1200 K Street, NW., Washington, DC 20005-
4026, 202-326-4024. (For TTY and TDD, call the Federal relay service 
toll-free at 1-800-877-8339 and request connect to 202-326-4024).

SUPPLEMENTARY INFORMATION: An agency may not conduct or sponsor, and a 
person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    The PBGC intends to request OMB approval of a collection of 
information consisting of customer satisfaction surveys. The collection 
is in furtherance of the goals described in Executive Order 12862, 
Setting Customer Service Standards, which states that, in order to 
carry out the principles of the National Performance Review, the 
Federal Government must be customer-driven. The Executive Order directs 
all executive departments and agencies that provide significant 
services directly to the public to provide those services in a manner 
that seeks to meet the customer service standards established in the 
Executive Order.
    The customer satisfaction survey information collection will be 
accomplished by mailing questionnaires to a random sample of 
participants and beneficiaries who have had recent contact with the 
PBGC.
    This voluntary collection of information will put a slight burden 
on a very small percentage of the public. The PBGC will collect 
information annually from 1,280 participants and beneficiaries in 
pension plans trusteed by the PBGC. The PBGC estimates that the total 
annual burden will be 106.66 hours.
    The PBGC solicits comments to:
    (i) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (ii) Evaluate the accuracy of the agency's estimate of the burden 
of the proposed collection of information, including the validity of 
the methodology and assumptions used;
    (iii) Enhance the quality, utility, and clarity of the information 
to be collected; and
    (iv) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

    Issued at Washington, DC, this 21st day of July, 1998.
Stuart Sirkin,
Director, Corporate Policy and Research Department, Pension Benefit 
Guaranty Corporation.
[FR Doc. 98-19879 Filed 7-23-98; 8:45 am]
BILLING CODE 7708-01-P