[Federal Register Volume 63, Number 124 (Monday, June 29, 1998)]
[Notices]
[Pages 35291-35292]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-17213]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency has submitted to 
OMB for approval the information collection described in this notice. 
The public is invited to comment on the proposed information collection 
pursuant to the Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted to OMB at the address below 
on or before July 29, 1998.

ADDRESSES: Comments should be sent to: Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attn: Ms. Maya 
Bernstein, Desk Officer for NARA, Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Tamee Fechhelm at telephone number 301-713-6730 
or fax number 301-713-6913.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Public Law 104-13), NARA invites the general public and other 
Federal

[[Page 35292]]

agencies to comment on proposed information collections. NARA published 
a notice of proposed collection for this information collection on 
April 14, 1998 (63 FR 18235). No comments were received. NARA has 
submitted the described information collection to OMB for approval.
    In response to this notice, comments and suggestions should address 
one or more of the following points: (a) whether the proposed 
information collection is necessary for the proper performance of the 
functions of NARA; (b) the accuracy of NARA's estimate of the burden of 
the proposed information collection; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including the use of information technology. In this notice, NARA is 
soliciting comments concerning the following information collection:
    Title: Military Personnel Records (MPR) Customer Satisfaction 
Survey.
    OMB number: 3095-00XX.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Federal, state and local government agencies, 
veterans, and individuals who write the Military Personnel Records 
(MPR) facility for information from or copies of official military 
personnel files.
    Estimated number of respondents: 21,333.
    Estimated time per response: 15 minutes.
    Frequency of response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated total annual burden hours: 5,333 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to initially support the business process 
reengineering (BPR) of the MPR reference service process and then 
provide MPR management with an ongoing mechanism for monitoring 
customer satisfaction. In particular, the purpose of the proposed MPR 
Customer Satisfaction Survey is to (1) provide baseline data concerning 
customer satisfaction with MPR's reference service process, (2) 
identify areas within the reference service process for improvement, 
and (3) provide MPR management with customer feedback on the 
effectiveness of BPR initiatives designed to improve customer service 
as they are implemented. In addition to supporting the BPR effort, the 
proposed MPR Customer Satisfaction Survey will help NARA in responding 
to performance planning and reporting requirements contained in the 
Government Performance and Results Act (GPRA).

    Dated: June 23, 1998.
L. Reynolds Cahoon,
Assistant Archivist for Human Resources and Information Services.
[FR Doc. 98-17213 Filed 6-26-98; 8:45 am]
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