[Federal Register Volume 63, Number 110 (Tuesday, June 9, 1998)]
[Pages 31409-31410]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-15293]



International Trade Administration

User Satisfaction Surveys; Proposed Collection; Comment Request

SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burdens, invites the general public 
and other Federal agencies to take this opportunity to comment on the 
continuing information collections, as required by the Paperwork 
Reduction Act of 1995, Pub. L. 104-13 (44 U.S.C. 3506(c)(2)(A)).

DATES: Written comments must be submitted on or before August 10, 1998.

ADDRESSES: Direct all written comments to Linda Engelmeier, 
Departmental Forms Clearance Officer, Department of Commerce, Room 
5327, 14th & Constitution Avenue, NW, Washington, DC 20230. Phone 
number: (202) 482-3272.

FOR FURTHER INFORMATION CONTACT: Request for additional information or 
copies of the information collection instrument and instructions should 
be directed to: Jana Nelhybel, U.S. & Foreign Commercial Service, 
Export Promotion Service, Room 2202, 14th & Constitution Avenue, NW, 
Washington, DC 20230. Phone number: (202) 482-5367, and fax number 
(202) 482-5362.


I. Abstract

    The International Trade Administration (ITA) provides a multitude 
of export promotion programs to help U.S. businesses. These programs 
include information products, services, and trade events. To accomplish 
its mission effectively, ITA needs ongoing feedback on its programs. 
This information collection item allows ITA to solicit clients' 
opinions about the use of ITA products, services, and trade events. The 
information is used for program improvement, strategic planning, 
allocation of resources, and performance measures.
    The surveys are part of ITA's effort to implement objectives of the 
National Performance Review (NPR) and Government Performance and 
Results Act (GPRA). Responses to the surveys will meet the needs of ITA 
performance measures based on NPR and GPRA guidelines. These 
performance measures will serve as a basis for justifying and 
allocating human and financial resources.
    Survey responses will acquaint ITA managers with firms' perceptions 
and assessments of export-assistance products and services. Also, the 
survey will enable ITA to track the performance of overseas posts. This 
information is critical for improving the programs.
    Survey responses are used to assess client satisfaction, assess 
priorities, and identify areas where service levels and benefits differ 
from client expectations. Clients benefit because the information is 
used to improve services provided to the public. Without this 
information, ITA is unable to systematically determine client 
perceptions about the quality and benefit of its export-promotion 

II. Method of Data Collection

    ITA faxes, mails or telephones surveys to clients.

III. Data

    OMB Number: 0625-0217.
    Form Number: ITA-4108P-A1, ITA-4110P, etc.
    Type of Review: Revision-regular submission.
    Affected Public: ITA clients that purchased products and services.
    Estimated Number of Respondents: 32,312.
    Estimated Time Per Response: Range from 05-60 minutes.
    Estimated Total Annual Burden Hours: 5,444.
    Estimated Total Annual Costs: The estimated annual cost for this 
collection is $326,640.00 ($190,540.00 for respondents and $136,100.00 
for the federal government).

[[Page 31410]]

IV. Request for Comments

    Comments are invited on (a) whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and costs) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or forms of information technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: June 3, 1998.
Linda Engelmeier,
Departmental Forms Clearance Officer, Office of Management and 
[FR Doc. 98-15293 Filed 6-8-98; 8:45 am]