[Federal Register Volume 63, Number 95 (Monday, May 18, 1998)]
[Notices]
[Pages 27334-27335]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-13055]


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OFFICE OF PERSONNEL MANAGEMENT


Proposed Collection; Comment Request for Review of A New Generic 
Clearance Plan

AGENCY: Office of Personnel Management.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Public 
Law 104-13, May 22, 1995), this notice announces that the Office of 
Personnel Management (OPM) intends to submit to the Office of 
Management and Budget a request for review of a new Generic Clearance 
Plan to measure customer satisfaction with the Retirement and Insurance 
Services' (RIS) programs and services. This Plan satisfies the 
requirements of Executive Order 12862 and the guidelines set forth in 
OMB's ``Resource Manual for Customer Surveys.'' RIS is requesting 
approval for conducting these voluntary customer satisfaction surveys 
in fiscal years 1998, 1999, and 2000.
    Comments are particularly invited on: whether this collection of 
information is necessary for the proper performance of functions of the 
Office of Personnel Management, and whether it will have practical 
utility; whether our estimate of the public burden of this collection 
of information is accurate, and based on valid assumptions and 
methodology; and ways in which we can minimize the burden of the 
collection of information on those who are to respond, through the use 
of appropriate technological collection techniques or other forms of 
information technology.
    For RIS survey questionnaires, we estimate surveying approximately 
464,975 customers per year for an annual burden of 109,101 hours for FY 
1998 and 94,517 hours each for fiscal years 1999 and 2000; for our 
telephone surveys, including Interactive Voice Response (IVR) 
technology, we estimate surveying 264,080 customers per year for an 
annual burden of 22,072 hours; for Internet surveys, we estimate 
surveying 1,000 Internet readers for an annual burden of 167 hours; for 
Focus Groups, we estimate that we may have 10-20 focus groups 
consisting of 10-15 participants (300 total per year), lasting up to 
about two hours each for an annual burden of 600 hours; and for Comment 
Card/Postcard surveys that the RIS Washington, DC, Retirement 
Information Office may use, we estimate that it would take about 7 
minutes to complete and 3,000 customers may respond for an annual 
burden of 350 hours. The total annual estimated burden is 132,498 hours 
in FY 1998 and 117,914 hours each for fiscal years 1999 and 2000.
    For copies of this proposal, contact Jim Farron on (202) 418-3208, 
or E-mail to [email protected].

DATES: Comments on this proposal should be received on or before July 
17, 1998.

ADDRESSES: Send or deliver comments to Christopher G. Brown, Acting 
Chief, Quality Assurance Division, Retirement and Insurance Service, 
U.S. Office of Personnel Management, 1900 E Street, NW, Room 4316, 
Washington, DC 20415.

FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION CONTACT: Mary 
Beth Smith-Toomey, Budget & Administrative Services Division, (202) 
606-0623.


[[Page 27335]]


U.S. Office of Personnel Management.
Janice R. Lachance,
Director.
[FR Doc. 98-13055 Filed 5-15-98; 8:45 am]
BILLING CODE 6325-01-P