[Federal Register Volume 63, Number 94 (Friday, May 15, 1998)]
[Notices]
[Pages 27060-27061]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-12967]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Office of the Under Secretary of Defense (Personnel and 
Readiness).

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of the Under Secretary of Defense (Personnel 
and Readiness) announces the following proposed reinstatement of a 
public information collection and seeks public comment on the 
provisions thereof. Comments are invited on: (a) whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimate of 
burden of the proposed information collection; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) ways to minimize the burden of the information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by July 14, 
1998.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Office of the Under 
Secretary of Defense (Personnel and Readiness) (Force Management 
Policy/DeCA), ATTN: Herman Weaver, 1300 E Avenue, Ft. Lee, Virginia 
23801-1800.

FOR FURTHER INFORMATION CONTACT:
To request more information on this proposed information collection or 
to obtain a copy of the proposal and associated collection instruments, 
please write to the above address or call at (804) 734-8322.
    Title, Associated Form, and OMB Control Number: Commissary Customer 
Service Survey, DeCA Form 60-28, 0704-0380.
    Needs and uses: This information collection requirement is 
necessary to the Defense Commissary Agency for the purpose of measuring 
customer service, which is our number one Strategic and Performance 
goal. This management tool uses a survey instrument designed to extract 
objective, subjective, and demographic information from our customers 
so we can better serve their needs. The results will be reported and 
distributed to the regional headquarters and commissaries to use the 
past and present trends for the purpose of future improvement. Also, 
the results will directly affect our policies and quality initiatives 
for an efficient and cost-effective commissary system.
    Affected Public: Individuals or households.
    Annual Burden Hours: 1,200 hours.
    Number of Respondents: 18,000.
    Responses per Respondent: 1.
    Average Burden per Response: 4 minutes.
    Frequency: Annually.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    The primary purpose of this information collection is to determine 
how well each commissary is satisfying the customer. This will serve as 
a baseline measure for future trends and provide defense officials 
vital information to make cost-effective management decisions. The 
information received will be of benefit to return patrons, as well as 
inspire new customers, which should increase our surcharge accounts to 
provide new commissary construction and renovations. Our primary goal 
is to preserve the military's most valued benefit through enhanced 
customer satisfaction.
    Each commissary, both stateside and overseas, will receive the 
Commissary Customer Service Survey. Each commissary officer will select 
an administrator who will distribute the surveys randomly three times 
each day (one hour after store opens, mid-day,

[[Page 27061]]

and two hours before closing) for ten consecutive days. The following 
subject areas will be covered in the survey: customer relations, 
savings, cleanliness, scheduling, atmosphere, quality of meat and 
produce, managers' and employees' knowledge and helpfulness, and the 
customer's most valued benefit of commissaries.

    Dated: May 11, 1998.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 98-12967 Filed 5-14-98; 8:45 am]
BILLING CODE 5000-04-M