[Federal Register Volume 63, Number 71 (Tuesday, April 14, 1998)]
[Notices]
[Page 18235]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-9730]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency proposes to 
conduct a Customer Satisfaction Survey at the National Personnel 
Records Center (Military Personnel Records [MPR] facility) of the 
National Archives and Records Administration. The public is invited to 
comment on the proposed information collection pursuant to the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be received on or before June 15, 1998 to 
be assured of consideration.

ADDRESSES: Comments should be sent to: Paperwork Reduction Act Comments 
(NHP), Room 3200, National Archives and Records Administration, 8601 
Adelphi Rd, College Park, MD 20740-6001; or faxed to 301-713-6913; or 
electronically mailed to [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Tamee Fechhelm at telephone number 301-713-6730, 
or fax number 301-713-6913.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Pub. L. 104-13), NARA invites the general public and other 
Federal agencies to comment on proposed information collections. The 
comments and suggestions should address one or more of the following 
points: (a) Whether the proposed information collection is necessary 
for the proper performance of the functions of NARA; (b) the accuracy 
of NARA's estimate of the burden of the proposed information 
collection; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) ways, including the use of 
information technology, to minimize the burden of the collection of 
information on respondents. The comments that are submitted will be 
summarized and included in the NARA request for Office of Management 
and Budget (OMB) approval. All comments will become a matter of public 
record. In this notice, NARA is soliciting comments concerning the 
following information collection:
    Title: Military Personnel Records (MPR) Customer Satisfaction 
Survey.
    OMB number: 3095-00XX.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Federal, state and local government agencies, 
veterans, and individuals who write the Military Personnel Records 
(MPR) facility for information from or copies of official military 
personnel files.
    Estimated number of respondents: 21,333.
    Estimated time per response: 15 minutes.
    Frequency of response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated total annual burden hours: 5,333 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to initially support the business process 
reengineering (BPR) of the MPR reference service process and then 
provide MPR management with an ongoing mechanism for monitoring 
customer satisfaction. In particular, the purpose of the proposed MPR 
Customer Satisfaction Survey is to (1) provide baseline data concerning 
customer satisfaction with MPR's reference service process, (2) 
identify areas within the reference service process for improvement, 
and (3) provide MPR management with customer feedback on the 
effectiveness of BPR initiatives designed to improve customer service 
as they are implemented. In addition to supporting the BPR effort, the 
proposed MPR Customer Satisfaction Survey will help NARA in responding 
to performance planning and reporting requirements contained in the 
Government Performance and Results Act (GPRA).

    Dated: April 7, 1998.
L. Reynolds Cahoon,
Assistant Archivist for Human Resources and Information Services.
[FR Doc. 98-9730 Filed 4-13-98; 8:45 am]
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