[Federal Register Volume 63, Number 66 (Tuesday, April 7, 1998)]
[Notices]
[Pages 17016-17017]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-9028]


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DEPARTMENT OF THE INTERIOR

Bureau of Reclamation


Information Collection Activities Under OMB Review

agency: Bureau of Reclamation, Interior.

action: Notice of data collection submission.

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summary: In compliance with the Paperwork Reduction Act (44 U.S.C. 
3501et seq.), this notice announces that the Information Collection 
Request (ICR) abstracted below has been forwarded to the Office of 
Management and Budget (OMB) for review and comment. The ICR describes 
the nature of the information collection and its expected cost and 
burden.

dates: Comments must be submitted on or before May 7, 1998.

addresses: Send comments regarding the burden estimate, or any other 
aspect of the information collection, including suggestions for 
reducing the burden, to the Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attention: Desk Officer for 
the Department of the Interior, 725 17th Street, NW., Washington, DC 
20503. A copy of your comments should also be directed to the Bureau of 
Reclamation, D-7924, P.O. Box 25007, Denver, Colorado 80225-0007.

for further information contact: For further information or a copy of 
the proposed collection of information, contact Gene Munson, Customer 
Satisfaction Survey Coordinator, D-5200, Denver Federal Center, P.O. 
Box 25007, Building 67, Denver CO 80225-0007, or at: (303) 445-2898.

supplementary information: Reclamation is prepared to collect 
Reclamation-wide customer satisfaction information in support of 
Executive Order (E.O.) 12862, and the Government Performance and 
Results Act of 1993 (GPRA) requirements, and in pursuit of 
Reclamation's mission: To manage, develop, and protect water and 
related resources in an environmentally and economically sound manner 
in the interest of the American people. Collection of Reclamation-wide 
customer satisfaction information furthers our bureau's ability to 
accomplish 3 essential mission objectives, which are driven by 16 
strategies identified in our multi-year GPRA based strategic plan. As 
part of the Business Practices and Productivity Mission Objective, the 
Improve Customer Service strategy ensures that the highest quality 
services are delivered and met through systematically obtaining 
feedback from our customers.
    The fiscal year 1998 data collection is the first assessment and 
will establish a baseline of capabilities. The baseline data will be 
used by Reclamation and its region and area offices to increase service 
to customers. The initial assessment is the beginning of a process in 
which other assessments will occur in support of required GPRA cycles, 
identifying improvements over time. The data will enable Reclamation to 
gauge its business practices in the areas of Reclamation administration 
and management of its natural resources; contractual arrangements, 
overhead cost containment, and revenues management; and maintain a 
standard of quality for service delivery systems.

Collection of Information

    Title: Reclamation-wide Customer Satisfaction Survey.
    Type of Review: New.
    Abstract: Reclamation is prepared to collect Reclamation-wide 
customer service information in support of E.O. 12862 and the GPRA 
requirements, and in pursuit of Reclamation's mission. Collection of 
this information will further Reclamation's ability to establish 
baseline data for use by Reclamation and its region and area offices to 
ensure compliance with GPRA and its strategic planning goals as applied 
to our customers. Additionally, Reclamation will benchmark the 
collected data against best business practices in future years, to 
further reengineer Reclamation's service delivery systems.
    Affected Public: Individuals or households, businesses or other 
for-profit, not for profit institutions, farms, Federal, state, local, 
and tribal governments in the 17 Western United States who receive 
Reclamation services.
    Frequency: 3 years.
    Average Time per Response: 15 minutes.
    Estimated Number of Respondents: 2,841.
    Estimated Burden Hours: 710.
    An agency may not conduct or sponsor, and a person is not required 
to

[[Page 17017]]

respond to a collection of information unless it displays a currently 
valid OMB control number. Reclamation will display a valid OMB control 
number on the survey form. The Federal Register notice with a 60-day 
comment period soliciting comments on this collection of information 
was published on August 22, 1997 (62 FR 44720).
    OMB has up to 60 days to approve or disapprove this information 
collection, but may respond after 30 days; therefore, public comment 
should be submitted to OMB within 30 days in order to assure maximum 
consideration.
Wayne O. Deason,
Deputy Director, Program Analysis Office.
[FR Doc. 98-9028 Filed 4-6-98; 8:45 am]
BILLING CODE 4310-94-M