[Federal Register Volume 63, Number 52 (Wednesday, March 18, 1998)]
[Notices]
[Pages 13262-13263]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-7031]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Warren Grant Magnuson Clinical Center; Submission for OMB review; 
Comment Request; Customer and Other Partners Satisfaction Surveys

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 for the opportunity for public 
comment on the proposed data collection projects, the Warren Grant 
Magnuson Clinical Center (CC), the National Institutes of Health, (NIH) 
has submitted to the Office of Management and Budget (OMB) a request to 
review and approve the information collection listed below. This 
proposed information collection was previously published in the Federal 
Register on (Volume 62, Number 79, page 20012) and allowed 60 days for 
public comments. No public comments were received. The purpose of this 
notice is to provide an additional 30 days for public comment.

5 CFR 1320.5

    Respondents to this request for information collection should not 
respond unless the request displays a currently valid OMB control 
number.

Proposed Collection

    Title: Customer and Other Partners Satisfaction Surveys. Type of 
Information Collection Request: New request. Need and Use of 
Information Collection: The information collected in

[[Page 13263]]

these surveys will be used by Clinical Center personnel: (1) To 
evaluate the satisfaction of various Clinical Center customers and 
other partners with Clinical Center services; (2) to assist with the 
design of modifications of these services, based on customer input; (3) 
to develop new services, based on customer need; and (4) to evaluate 
the satisfaction of various Clinical Center customers and other 
partners with implemented service modifications. These surveys will 
almost certainly lead to quality improvement activities that will 
enhance and/or streamline the Clinical Center's operations. The major 
mechanisms by which the Clinical Center will request customer input is 
through surveys and focus groups. The surveys will be tailored 
specifically to each class of customer and to that class of customer's 
needs. Surveys will either be collected as written documents, as faxed 
documents, mailed electronically or collected by telephone from 
customers. Information gathered from these surveys of Clinical Center 
customers and other partners will be presented to, and used directly 
by, Clinical Center management to enhance the services and operations 
of our organization. Frequency of Response: The participants will 
respond yearly. Affected public: Individuals and households; businesses 
and other for profit, small businesses and organizations. Types of 
respondents: These surveys are designed to assess the satisfaction of 
the Clinical Center's major internal and external customers with the 
services provided. These customers include, but are not limited to, the 
following groups of individuals: Clinical Center patients, family 
members of Clinical Center patients, visitors to the Clinical Center, 
National Institutes of Health investigators, NIH intramural 
collaborators, private physicians or organizations who refer patients 
to the Clinical Center, volunteers, vendors and collaborating 
commercial enterprises, small businesses, regulators, and other 
organizations. The annual reporting burden is as follows:

                                            Table 1.--Burden Estimate                                           
----------------------------------------------------------------------------------------------------------------
                                                                            Expected     Time to                
                                                              Estimated     response     complete     Estimated 
              Customer                   Type of survey       number to       rate        survey    burden hours
                                                             be surveyed   (percent)    (minutes)               
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients...........  Questionnaire/               11,100           66           20       2,436.6
                                      Telephone.                                                                
Family Members of Patients.........  Questionnaire/Post-           8,500           38           10         533.3
                                      Card.                                                                     
Visitors to the Clinical Center....  Questionnaire/Post-           3,500           15           10          87.5
                                      Card.                                                                     
Former physician employees and       Electronic............          650           35           10          38.2
 trainees.                                                                                                      
Guest workers/Guest researchers....  Electronic............          950           60           22         210  
Extramural collaborators...........  Electronic............          600           30           15          45  
Vendors and Collaborating            Questionnaire/Fax-Back        9,500           17           18         475  
 Commercial Enterprises.                                                                                        
Professionals and Organizations      Fax Back..............        9,000           30           28       1,250  
 Referring Patients.                                                                                            
Regulators.........................  Fax Back..............           85           82           19          22  
Volunteers.........................  Questionnaire.........          850           58           28         230  
                                                                         -------------             -------------
    Total..........................  ......................  ...........   n = 16,812  ...........       5,327.6
----------------------------------------------------------------------------------------------------------------

    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance is requested is $72,894 for 1998, 
$30,276 to 1999, and $24,531 for 2000. There are no capital costs, 
operating costs and/or maintenance costs to report.

Requests for comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the Clinical Center and the 
agency, including whether the information shall have practical utility; 
(2) The accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology.

Direct Comments to OMB

    Written comments and/or suggestions regarding the proposed 
information collections contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, D.C. 
20503, Attention Desk Officer for NIH.

FOR FURTHER INFORMATION: To request more information on the proposed 
project, or to obtain a copy of the data collection plans and 
instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, Warren G. Magnuson Clinical Center, National Institutes 
of Health, Building 10, Room 2C 146, 9000 Rockville Pike, Bethesda, 
Maryland 20892, or call non-toll free: (301) 496-3515, or e-mail you 
request or comments, including your address to: [email protected].

Comments Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received on or before April 17, 1998.

    Dated: March 12, 1998.
David K. Henderson,
Deputy Director for Clinical Care, CC.
[FR Doc. 98-7031 Filed 3-17-98; 8:45 am]
BILLING CODE 4140-01-M