[Federal Register Volume 63, Number 41 (Tuesday, March 3, 1998)]
[Notices]
[Page 10365]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-5337]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Submisssion for OMB Review; Comment Request

ACTION: Notice.
    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Title and OMB Number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Number 0730-0003.
    Type of Request: Revision.
    Number of Respondents: 20,150.
    Responses Per Respondent: 1.
    Annual Responses: 20,150.
    Average Burden Per Response: 8 minutes (average).
    Annual Burden Hours: 2,958.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services Defense Finance and 
Accounting Service (DFAS) customers want and expect, as well as their 
satisfaction with existing services. DFAS will conduct a variety of 
activities to include, but not necessarily limited to customer 
satisfaction surveys, transaction based telephone interviews, 
Interactive Voice Response Systems (IVRS) telephonic surveys, etc. This 
collection of information complies with E.O. 12862. The information 
collected focuses on customer perceptions and can help identify agency 
operations that need quality improvement, provide early detection of 
process or systems problems, and focus attention on areas where 
customer service and functional training or changes in existing 
operations will improve service delivery.
    Affected Public: Individuals or households; business or other for-
profit; not-for profit institutions; State, Local, or Tribal 
Government.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Mr. Edward C. Springer.
    Written comments and recommendations on the proposed information 
collection should be sent to Mr. Springer at the Office of Management 
and Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    DOD Clearance Officer: Mr. Robert Cushing.
    Written requests for copies of the information collection proposal 
should be sent to Mr. Cushing, WHS/DIOR, 1215 Jefferson Davis Highway, 
Suite 1204, Arlington, VA 22202-4302.

    Dated: February 24, 1998.
Patricia L. Toppings,
Alternative OSD Federal Register Liaison Officer, Department of 
Defense.
[FR Doc. 98-5337 Filed 3-2-98; 8:45 am]
BILLING CODE 5000-04-M