[Federal Register Volume 63, Number 25 (Friday, February 6, 1998)]
[Notices]
[Pages 6256-6257]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-2952]


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DEPARTMENT OF THE TREASURY


Submission for OMB Review; Comment Request

January 28, 1998.
    The Department of Treasury has submitted the following public 
information collection requirement(s) to OMB for review and clearance 
under the Paperwork Reduction Act of 1995, Pub. L. 104-13. Copies of 
the submission(s) may be obtained by calling the Treasury Bureau 
Clearance Officer listed. Comments regarding this information 
collection should be addressed to the OMB reviewer listed and to the 
Treasury Department Clearance Officer, Department of the Treasury, Room 
2110, 1425 New York Avenue, NW., Washington, DC 20220.

[[Page 6257]]

Special Request

    In order to begin the survey described below in early February 
1998, the Department of the Treasury is requesting that the Office of 
Management and Budget (OMB) review and approve this information 
collection by February 2, 1998. To obtain a copy of this study, please 
contact the Internal Revenue Service Clearance Officer at the address 
listed below.

Internal Revenue Service (IRS)

    OMB Number: 1545-1432.
    Project Number: M:SP:V 98-002G.
    Type of Review: Revision.
    Title: Customer Satisfaction Survey System.
    Description: This is a direct outgrowth of the mid-October 1997 
Senate Finance committee hearings where the conduct of IRS employees 
was publicly called into question. Both majority and minority members 
of the committee pointed to State or current IRS functional surveys 
that solicit such customer feedback, and recommended that the IRS as a 
whole pursue a similar approach. This survey is designed to solicit 
responses from taxpayers, their representatives, and other appropriate 
customers shortly after their case is closed or at the conclusion of 
their interaction with an IRS employee. The functional areas within IRS 
included in this survey are: (1) Customer Service, (2) Collection, (3) 
Examination, (4) Appeals, and (5) Employee Plans and Exempt 
Organizations (EP/EO).
    Respondents: Individuals or households, Business or other for-
profit.
    Estimated Number of Respondents: 1,784,619.
    Estimated Burden Hours Per Response: 4 minutes.
    Frequency of Response: Other (one-time only).
    Estimated Total Reporting Burden: 118,975 hours.
    Clearance Officer: Garrick Shear (202) 622-3869, Internal Revenue 
Service, Room 5571, 1111 Constitution Avenue, N.W., Washington, DC 
20224.
    OMB Reviewer: Alexander T. Hunt (202) 395-7860, Office of 
Management and Budget, Room 10226, New Executive Office Building, 
Washington, DC 20503.
Lois K. Holland,
Departmental Reports Management Officer.
[FR Doc. 98-2952 Filed 2-5-98; 8:45 am]
BILLING CODE 4830-01-P