[Federal Register Volume 63, Number 6 (Friday, January 9, 1998)]
[Notices]
[Pages 1471-1472]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-546]


=======================================================================
-----------------------------------------------------------------------

FEDERAL EMERGENCY MANAGEMENT AGENCY


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The Federal Emergency Management Agency has submitted the 
following proposed information collection to the Office of Management 
and Budget for review and clearance in accordance with the requirements 
of the Paperwork Reduction Act of 1995 (44 U.S.C. 3507).

SUPPLEMENTARY INFORMATION: Executive Order 12862 requires ``all 
executive departments and agencies that provide significant services 
directly to the public'' to meet established customer service standards 
and to ``survey customers to determine the kind and quality of services 
they want and their level of satisfaction with existing services. FEMA 
has developed and refined its Disaster Assistance Customer

[[Page 1472]]

Satisfaction Survey, developed a new housing inspection survey, follow-
up survey, and is currently developing other human services survey 
instruments for voluntary agencies, other federal agencies, and state 
and local entities. FEMA will use various modes of data collection 
including mail, telephone, and computerized surveys. The information 
from the surveys will also be used to measure performance against the 
agency's missions and goals, consistent with the requirements of the 
Government Performance and Results Act.

Collection of Information

    Title: FEMA Individual Disaster Assistance Customer Satisfaction 
and Program Effectiveness Surveys (Generic Clearance).
    Type of Information Collection: Reinstatement, with change, of a 
previously approved collection for which approval has expired.
    OMB Number: 3067-0256.
    Abstract: The surveys provide FEMA with information about customer 
satisfaction while serving as a program evaluation tool. The surveys 
measure satisfaction with performance and help interpret the effects of 
disaster related policy changes or innovations. The surveys are also 
used to measure trends and patterns in customer satisfaction. FEMA will 
mail written surveys to a random sample of disaster assistance 
applicants for all disasters in which individual assistance is 
available. FEMA proposes to conduct a phone survey of Telegistration 
customers, Helpline customers, and officials from other Federal 
agencies, state and local governments, and voluntary agencies and a 
computerized survey of Federal Coordinating Officers and other FEMA 
disaster field office employees.
    Affected Public: Survey respondents include individual disaster 
applicants, FEMA staff, state and local government officials, voluntary 
agency officials, and officials from other federal agencies involved in 
delivering disaster assistance. It is important to note that FEMA does 
not solicit survey responses from businesses or other for-profit 
institutions but it is possible that an individual applicant sampled 
will respond as a business owner.
    Number of Respondents: 189,240.
    Estimated Time per Respondent: 15 minutes per response.
    Estimated Total Annual Burden Hours: 58,316.
    Estimated Cost to the Government: $871,600.

----------------------------------------------------------------------------------------------------------------
                                                                               Frequency                Annual  
                        Respondent Type                           Number of       of       Hours per    burden  
                                                                 respondents   response    response      hours  
----------------------------------------------------------------------------------------------------------------
Individual disaster assistance applicants......................      176,715           1        0.25      44,179
Individual disaster assistance applicants callbacks............          100           1        0.25          25
Federal Coordinating Officers..................................           77           5        0.25          96
Emergency Response Team Staff..................................       10.010           5        0.25      12,513
Officials from other Federal Agencies (OFA)....................           28          77        0.25         539
Officials from Voluntary Agencies..............................          385           2        0.25         193
FEMA Headquarters Voluntary Agencies Officials.................          770           1        0.25         193
Regional OFA officials.........................................          770           2        0.25         385
Officials from state and local governments.....................          385           2        0.25         193
                                                                ------------------------------------------------
    Total......................................................      189,240  ..........     \1\0.25      58,316
----------------------------------------------------------------------------------------------------------------
\1\ Average.                                                                                                    

Comments

    Interested persons are invited to submit written comments on the 
proposed information collection to Victoria Wassmer, Desk Officer for 
the Federal Emergency Management Agency, Office of Information and 
Regulatory Affairs, Office of Management and Budget, Washington, DC 
20503 within 30 days of the date of this notice.
FOR FURTHER INFORMATION CONTACT: Contact Kedra Mitchell, Program 
Specialist, Federal Emergency Management Agency, Response and Recovery 
Directorate, Office of Standards and Evaluations at (202) 646-3381 for 
additional information. Requests for copies of the information 
collection from Muriel B. Anderson, FEMA Information Collections 
Officer, Federal Emergency Management Agency, 500 C Street, SW, Room 
316, Washington, DC 20472. Telephone number (202) 646-2625. FAX number 
(202) 646-3524.

    Dated: December 24, 1997.
Reginald Trujillo,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 98-546 Filed 1-8-98; 8:45 am]
BILLING CODE 6718-01-M